-
Type:
Bug
-
Status:
Done
-
Priority:
High
-
Resolution:
Done
-
Affects Version/s:
None
-
Fix Version/s:
None
-
-
Company:
All Clients/Multiple Clients
-
-
Sprint:
April 2021 Release - Sprint 1
When we clone for any existing system template , it displays ERROR: "Email template is already exist for english language underend user email category."
Steps to reproduce the Issue are mentioned as below:
step1: Log in to CBAT and than DMS toolbox.
step2: clickon "Edit DMS email templates".
step3: select any existing system template and CLONE it.
step4: "CLONE EMAIL TEMPLATE" API will display.
step5: Make necessary changes in fields like change "template name" , "cc mail" , "subject" , "Message body" etc.
step6: Click on "Save" button.
Expectation is it should save the copy of template by different name provided by user but it is not working as Expected,
Attaching screenshot for the same:
{"report":{"apdex":1,"isInitial":true,"journeyId":"c6f3632a-71f1-4743-b69e-5ace7ad06563","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":791.1999999992549,"redirectCount":0,"resourceLoadedEnd":912.2999999988824,"resourceLoadedStart":261.90000000037253,"resourceTiming":[{"duration":99.29999999888241,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":261.90000000037253,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":261.90000000037253,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":361.19999999925494,"responseStart":0,"secureConnectionStart":0},{"duration":99.5,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":262.19999999925494,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":262.19999999925494,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":361.69999999925494,"responseStart":0,"secureConnectionStart":0},{"duration":100,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":262.19999999925494,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":262.19999999925494,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":362.19999999925494,"responseStart":0,"secureConnectionStart":0},{"duration":100.5,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":262.40000000037253,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":262.40000000037253,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":362.90000000037253,"responseStart":0,"secureConnectionStart":0},{"duration":101,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":262.40000000037253,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":262.40000000037253,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":363.40000000037253,"responseStart":0,"secureConnectionStart":0},{"duration":150.2999999988824,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":262.5,"connectEnd":262.5,"connectStart":262.5,"domainLookupEnd":262.5,"domainLookupStart":262.5,"fetchStart":262.5,"redirectEnd":0,"redirectStart":0,"requestStart":262.5,"responseEnd":412.7999999988824,"responseStart":412.7999999988824,"secureConnectionStart":262.5},{"duration":182.09999999962747,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":262.69999999925494,"connectEnd":262.69999999925494,"connectStart":262.69999999925494,"domainLookupEnd":262.69999999925494,"domainLookupStart":262.69999999925494,"fetchStart":262.69999999925494,"redirectEnd":0,"redirectStart":0,"requestStart":262.69999999925494,"responseEnd":444.7999999988824,"responseStart":444.7999999988824,"secureConnectionStart":262.69999999925494},{"duration":184.60000000149012,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":262.7999999988824,"connectEnd":262.7999999988824,"connectStart":262.7999999988824,"domainLookupEnd":262.7999999988824,"domainLookupStart":262.7999999988824,"fetchStart":262.7999999988824,"redirectEnd":0,"redirectStart":0,"requestStart":262.7999999988824,"responseEnd":447.40000000037253,"responseStart":447.40000000037253,"secureConnectionStart":262.7999999988824},{"duration":185.10000000149012,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":262.7999999988824,"connectEnd":262.7999999988824,"connectStart":262.7999999988824,"domainLookupEnd":262.7999999988824,"domainLookupStart":262.7999999988824,"fetchStart":262.7999999988824,"redirectEnd":0,"redirectStart":0,"requestStart":262.7999999988824,"responseEnd":447.90000000037253,"responseStart":447.90000000037253,"secureConnectionStart":262.7999999988824},{"duration":185.30000000074506,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":263.09999999962747,"connectEnd":263.09999999962747,"connectStart":263.09999999962747,"domainLookupEnd":263.09999999962747,"domainLookupStart":263.09999999962747,"fetchStart":263.09999999962747,"redirectEnd":0,"redirectStart":0,"requestStart":263.09999999962747,"responseEnd":448.40000000037253,"responseStart":448.40000000037253,"secureConnectionStart":263.09999999962747},{"duration":185.59999999962747,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":263.19999999925494,"connectEnd":263.19999999925494,"connectStart":263.19999999925494,"domainLookupEnd":263.19999999925494,"domainLookupStart":263.19999999925494,"fetchStart":263.19999999925494,"redirectEnd":0,"redirectStart":0,"requestStart":263.19999999925494,"responseEnd":448.7999999988824,"responseStart":448.7999999988824,"secureConnectionStart":263.19999999925494},{"duration":185.90000000037253,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":263.19999999925494,"connectEnd":263.19999999925494,"connectStart":263.19999999925494,"domainLookupEnd":263.19999999925494,"domainLookupStart":263.19999999925494,"fetchStart":263.19999999925494,"redirectEnd":0,"redirectStart":0,"requestStart":263.19999999925494,"responseEnd":449.09999999962747,"responseStart":449.09999999962747,"secureConnectionStart":263.19999999925494},{"duration":186.30000000074506,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":263.2999999988824,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":263.2999999988824,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":449.59999999962747,"responseStart":0,"secureConnectionStart":0},{"duration":186.19999999925494,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/ea6f30d2bfdc99578bb23f4a5bac3ecd/shortcuts.js?context=issuenavigation&context=issueaction","startTime":263.40000000037253,"connectEnd":263.40000000037253,"connectStart":263.40000000037253,"domainLookupEnd":263.40000000037253,"domainLookupStart":263.40000000037253,"fetchStart":263.40000000037253,"redirectEnd":0,"redirectStart":0,"requestStart":263.40000000037253,"responseEnd":449.59999999962747,"responseStart":449.59999999962747,"secureConnectionStart":263.40000000037253},{"duration":186.59999999962747,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":263.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":263.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":450.09999999962747,"responseStart":0,"secureConnectionStart":0},{"duration":186.59999999962747,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":263.59999999962747,"connectEnd":263.59999999962747,"connectStart":263.59999999962747,"domainLookupEnd":263.59999999962747,"domainLookupStart":263.59999999962747,"fetchStart":263.59999999962747,"redirectEnd":0,"redirectStart":0,"requestStart":263.59999999962747,"responseEnd":450.19999999925494,"responseStart":450.19999999925494,"secureConnectionStart":263.59999999962747}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":104,"responseStart":256,"responseEnd":257,"domLoading":259,"domInteractive":932,"domContentLoadedEventStart":932,"domContentLoadedEventEnd":974,"domComplete":1098,"loadEventStart":1098,"loadEventEnd":1101,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"bf96db60987404","effectiveType":"4g","downlink":9.1,"rtt":0,"serverDuration":125,"dbReadsTimeInMs":6,"dbConnsTimeInMs":8,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Hi poonam.rana
We can have only one system template for each category and each language. But if you try to create another template under the same category you will get this error. So this is a feature but not a bug.
cc: Samir