Document Management SystemProject Type: software

Document Management System

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  1. Document Management System
  2. DMS-2483

User not able to see DMS templates files

    Details

    • Type: Bug
    • Status: In QA Testing
    • Priority: Medium
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None
    • Company:
      All Clients/Multiple Clients

      Description

      Hi team,

      The user mdowthwaite@all-care.co.uk is not able to see any DMS templates I have checked the access level and everything is correct.

      I granted the access level to this user a month ago to be able to see the DMS documents but now he is not able to see them anymore.

      Can you please investigate why this user is not able to see the documents?

      https://careerbuilder.atlassian.net/browse/ATAO-4270

      Thank you!

        Attachments

          Activity

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          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) created issue -
          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) made changes -
          Field Original Value New Value
          Attachment image-2021-04-23-11-58-52-165.png [ 186822 ]
          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) made changes -
          Attachment image-2021-04-23-11-59-13-915.png [ 186823 ]
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          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) added a comment -

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          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) added a comment -
          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) made changes -
          Description Hi team,

          The user mdowthwaite@all-care.co.uk is not able to see any DMS templates I have checked the access level and everything is correct.

          I granted the access level to this user a month ago to be able to see the DMS documents but now he is not able to see them anymore.

          Can you please investigate why this user is not able to see the documents?

          Thank you!           		Hi team,

          The user mdowthwaite@all-care.co.uk is not able to see any DMS templates I have checked the access level and everything is correct.

          I granted the access level to this user a month ago to be able to see the DMS documents but now he is not able to see them anymore.

          Can you please investigate why this user is not able to see the documents?

          https://careerbuilder.atlassian.net/browse/ATAO-4270

          Thank you!
          narendra.kumar Narendra Kumar made changes -
          Assignee Samir [ samir ] Narendra Kumar [ narendra.kumar ]
          narendra.kumar Narendra Kumar made changes -
          Sprint April 2021 Release - Sprint 2 [ 265 ]
          Hide
          Permalink
          narendra.kumar Narendra Kumar added a comment -

          Hi Gabriela Torres Jimenez

          This was happening because the user was not having the full permissions,  now I have assigned him all permissions. So can you please check and let me know if it is working?

          Show
          narendra.kumar Narendra Kumar added a comment - Hi Gabriela Torres Jimenez This was happening because the user was not having the full permissions,  now I have assigned him all permissions. So can you please check and let me know if it is working?
          narendra.kumar Narendra Kumar made changes -
          Status To Do [ 10000 ] In Progress [ 3 ]
          narendra.kumar Narendra Kumar made changes -
          Remaining Estimate 8h [ 28800 ]
          Original Estimate 8h [ 28800 ]
          narendra.kumar Narendra Kumar made changes -
          Status In Progress [ 3 ] In QA Testing [ 11901 ]
          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) made changes -
          Attachment image-2021-04-26-09-24-33-707.png [ 186974 ]
          Hide
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          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) added a comment -

          Hi Narendra Kumar, 

          As Olivier.Ghesquiere confirmed, the user is not able to see the documents. I have tested in my end and I cannot see any documents

          Can you please investigate why? Thank you!

          Show
          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) added a comment - Hi Narendra Kumar ,  As Olivier.Ghesquiere  confirmed, the user is not able to see the documents. I have tested in my end and I cannot see any documents Can you please investigate why? Thank you!
          Transition Time In Source Status Execution Times
          Narendra Kumar made transition -
          To Do In Progress
          		16h 51m 1
          Narendra Kumar made transition -
          In Progress In QA Testing
          		1h 36m 1

            People

            Assignee:
            narendra.kumar Narendra Kumar
            Reporter:
            Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated:

                Time Tracking

                Estimated:
                Original Estimate - 8h
                8h
                Remaining:
                Remaining Estimate - 8h
                8h
                Logged:
                Time Spent - Not Specified
                Not Specified