-
Type:
Bug
-
Status:
Done
-
Priority:
Medium
-
Resolution:
Done
-
Affects Version/s:
None
-
-
-
Company:
All Clients/Multiple Clients
-
DMS | Send Forms | CC person not receiving email
- relates to
-
DMS-33
DMS User Notification Settings
-
-
Done
{"report":{"apdex":0.5,"isInitial":true,"journeyId":"fca14288-d03d-4744-826e-16890a1eeb64","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":1015.4000000022352,"redirectCount":0,"resourceLoadedEnd":1646.1000000014901,"resourceLoadedStart":203.5,"resourceTiming":[{"duration":113,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":203.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":203.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":316.5,"responseStart":0,"secureConnectionStart":0},{"duration":139.60000000149012,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":203.80000000074506,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":203.80000000074506,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":343.4000000022352,"responseStart":0,"secureConnectionStart":0},{"duration":133,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":210.40000000223517,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":210.40000000223517,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":343.4000000022352,"responseStart":0,"secureConnectionStart":0},{"duration":133.30000000074506,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":210.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":210.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":343.80000000074506,"responseStart":0,"secureConnectionStart":0},{"duration":134,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":210.69999999925494,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":210.69999999925494,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":344.69999999925494,"responseStart":0,"secureConnectionStart":0},{"duration":218.20000000298023,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":210.69999999925494,"connectEnd":210.69999999925494,"connectStart":210.69999999925494,"domainLookupEnd":210.69999999925494,"domainLookupStart":210.69999999925494,"fetchStart":210.69999999925494,"redirectEnd":0,"redirectStart":0,"requestStart":210.69999999925494,"responseEnd":428.9000000022352,"responseStart":428.9000000022352,"secureConnectionStart":210.69999999925494},{"duration":297.6000000014901,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":210.80000000074506,"connectEnd":210.80000000074506,"connectStart":210.80000000074506,"domainLookupEnd":210.80000000074506,"domainLookupStart":210.80000000074506,"fetchStart":210.80000000074506,"redirectEnd":0,"redirectStart":0,"requestStart":210.80000000074506,"responseEnd":508.4000000022352,"responseStart":508.30000000074506,"secureConnectionStart":210.80000000074506},{"duration":301.69999999925494,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":210.90000000223517,"connectEnd":210.90000000223517,"connectStart":210.90000000223517,"domainLookupEnd":210.90000000223517,"domainLookupStart":210.90000000223517,"fetchStart":210.90000000223517,"redirectEnd":0,"redirectStart":0,"requestStart":210.90000000223517,"responseEnd":512.6000000014901,"responseStart":512.5,"secureConnectionStart":210.90000000223517},{"duration":302.69999999925494,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":211,"connectEnd":211,"connectStart":211,"domainLookupEnd":211,"domainLookupStart":211,"fetchStart":211,"redirectEnd":0,"redirectStart":0,"requestStart":211,"responseEnd":513.6999999992549,"responseStart":513.6999999992549,"secureConnectionStart":211},{"duration":303.5,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":211.10000000149012,"connectEnd":211.10000000149012,"connectStart":211.10000000149012,"domainLookupEnd":211.10000000149012,"domainLookupStart":211.10000000149012,"fetchStart":211.10000000149012,"redirectEnd":0,"redirectStart":0,"requestStart":211.10000000149012,"responseEnd":514.6000000014901,"responseStart":514.6000000014901,"secureConnectionStart":211.10000000149012},{"duration":305.1000000014901,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":211.19999999925494,"connectEnd":211.19999999925494,"connectStart":211.19999999925494,"domainLookupEnd":211.19999999925494,"domainLookupStart":211.19999999925494,"fetchStart":211.19999999925494,"redirectEnd":0,"redirectStart":0,"requestStart":211.19999999925494,"responseEnd":516.3000000007451,"responseStart":516.3000000007451,"secureConnectionStart":211.19999999925494},{"duration":308.0999999977648,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":211.40000000223517,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":211.40000000223517,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":519.5,"responseStart":0,"secureConnectionStart":0},{"duration":306.0999999977648,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":211.40000000223517,"connectEnd":211.40000000223517,"connectStart":211.40000000223517,"domainLookupEnd":211.40000000223517,"domainLookupStart":211.40000000223517,"fetchStart":211.40000000223517,"redirectEnd":0,"redirectStart":0,"requestStart":211.40000000223517,"responseEnd":517.5,"responseStart":517.5,"secureConnectionStart":211.40000000223517},{"duration":307.6000000014901,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/e80c7a6aee0fa86c2b1a716575a614aa/shortcuts.js?context=issuenavigation&context=issueaction","startTime":211.5,"connectEnd":211.5,"connectStart":211.5,"domainLookupEnd":211.5,"domainLookupStart":211.5,"fetchStart":211.5,"redirectEnd":0,"redirectStart":0,"requestStart":211.5,"responseEnd":519.1000000014901,"responseStart":519.1000000014901,"secureConnectionStart":211.5},{"duration":308.80000000074506,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":211.60000000149012,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":211.60000000149012,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":520.4000000022352,"responseStart":0,"secureConnectionStart":0},{"duration":309.20000000298023,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":211.69999999925494,"connectEnd":211.69999999925494,"connectStart":211.69999999925494,"domainLookupEnd":211.69999999925494,"domainLookupStart":211.69999999925494,"fetchStart":211.69999999925494,"redirectEnd":0,"redirectStart":0,"requestStart":211.69999999925494,"responseEnd":520.9000000022352,"responseStart":520.9000000022352,"secureConnectionStart":211.69999999925494}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":118,"responseStart":196,"responseEnd":198,"domLoading":201,"domInteractive":1673,"domContentLoadedEventStart":1673,"domContentLoadedEventEnd":1725,"domComplete":2148,"loadEventStart":2148,"loadEventEnd":2151,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"c231f87627d7ab","effectiveType":"4g","downlink":9.8,"rtt":0,"serverDuration":47,"dbReadsTimeInMs":4,"dbConnsTimeInMs":5,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Hi All,
As per Molly's comment. Will pick this after getting requirement clear on this.
[Samir]: Please find attached the document with detail scenario and explanation We need to discuss this tomorrow, as the logic does not make sense. From the document it implies that the CC email address from the email template should be carried over onto the send page, but it does not. Then, if you input a different email address on the send page, it does not send to that person, but rather the person in the email template. Therefore, it is very confusing. We should probably either remove on the send page or figure out a different solution. As well the CC in the account page should be associated with completed forms not delinquent? So we need to discuss.
CC-Samir,Swapnil Pandhare
Thanks,
Ganesh