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  1. New Features 2017
  2. NF-4890

UI - Any Company - EE OE - No provider logo on Enroll now for benefit plans..This is intermittent

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: Bug Fixed
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: UI Refresh
    • Labels:
      None
    • Environment:
      Others
    • Bug Type:
      UI
    • Bug Severity:
      Medium
    • Level:
      Employee
    • Module:
      BenAdmin - Customization
    • Reported by:
      Harbinger
    • Company:
      All Clients/Multiple Clients
    • Item State:
      Stage QA - Production Deployment on Hold
    • Browser:
      Google Chrome

      Description

      Log in as EE (Make sure OE is in progress and EE gets OE flow)
      Name : Test HSPL
      SSN : 999999999
      User Name : thspl405
      Password : Password@1
      Company : HCM Demo
      Save and continue till Enroll Now
      observe the enroll now page

      actual result - on 1st time load of enroll now not showing provider images
      expected result - it should show provider images all the times

      NOTE - Same issue on confirmation statement

      This issues occurs when it takes time to load benefit plans and in this condition it does not load logo for any of the benefit plans.

        Attachments

        1. Ben.jpg
          Ben.jpg
          210 kB
        2. Beneficiary logo.png
          Beneficiary logo.png
          96 kB
        3. Beneficiary logo (2d85e5ef-cb20-45a0-a277-a9ead73fcdd4).png
          Beneficiary logo (2d85e5ef-cb20-45a0-a277-a9ead73fcdd4).png
          71 kB
        4. Beneficiary logo (81f6e6b0-12d4-4ad2-b629-8e278b2d611f).png
          Beneficiary logo (81f6e6b0-12d4-4ad2-b629-8e278b2d611f).png
          71 kB
        5. Logo.jpg
          Logo.jpg
          230 kB
        6. Logo on beneficiary.png
          Logo on beneficiary.png
          87 kB
        7. NoLogo-1stTimeLoad.png
          NoLogo-1stTimeLoad.png
          158 kB
        8. NoLogo-2ndLoad.png
          NoLogo-2ndLoad.png
          164 kB
        9. NoProviderLogo.jpg
          NoProviderLogo.jpg
          160 kB
        10. NoproviderLogoForBasicLifeAD&D.png
          NoproviderLogoForBasicLifeAD&D.png
          122 kB
        11. Provider.jpg
          Provider.jpg
          244 kB
        12. ProviderLogo.jpg
          ProviderLogo.jpg
          244 kB
        13. ProviderlogoEnroll now.jpg
          ProviderlogoEnroll now.jpg
          210 kB
        14. WT-workterraProviderLogo.jpg
          WT-workterraProviderLogo.jpg
          245 kB

          Issue Links

            Activity

            Hide
            nidhi.kaul Nidhi Kaul (Inactive) added a comment -

            Rohan J Khandave
            Please update your analysis

            Show
            nidhi.kaul Nidhi Kaul (Inactive) added a comment - Rohan J Khandave Please update your analysis
            Hide
            rohan.khandave Rohan J Khandave (Inactive) added a comment -

            This is not continues issue, we try to reproduce it on local ,no success. Also we tried some script changes for same but those are not worked , so revert them. As other issues are going on Enroll Now. Due to that we kept this on Hold.

            Show
            rohan.khandave Rohan J Khandave (Inactive) added a comment - This is not continues issue, we try to reproduce it on local ,no success. Also we tried some script changes for same but those are not worked , so revert them. As other issues are going on Enroll Now. Due to that we kept this on Hold.
            Hide
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment -

            Same issue exists on Southland
            Browser - IE
            EE credentials - 999999900/onet9900

            Also logo not appearing on beneficiary page

            PFA :

            cc : Rakesh Roy Prasad Pise Sachin Hingole Nidhi Kaul

            Show
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment - Same issue exists on Southland Browser - IE EE credentials - 999999900/onet9900 Also logo not appearing on beneficiary page PFA : cc : Rakesh Roy Prasad Pise Sachin Hingole Nidhi Kaul
            Hide
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

            Same issue exists for Hallmark Services
            Please find below screen shot :-

            EE Credentials :-
            th4565
            Password@1

            Sachin Hingole

            Thanks,
            Venkatesh

            Show
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Same issue exists for Hallmark Services Please find below screen shot :- EE Credentials :- th4565 Password@1 Sachin Hingole Thanks, Venkatesh
            Hide
            rohan.khandave Rohan J Khandave (Inactive) added a comment -

            Hello Akash Thakur,

            As per our discussion , please check this point.

            CC – Jaideep Vinchurkar ,Vijayendra Shinde , Nidhi Kaul

            Show
            rohan.khandave Rohan J Khandave (Inactive) added a comment - Hello Akash Thakur , As per our discussion , please check this point. CC – Jaideep Vinchurkar , Vijayendra Shinde , Nidhi Kaul
            Hide
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment -

            Same Issue exist on SureStaff
            EE ID :999999999/Password@1

            PFA :

            cc : Rakesh Roy Sachin Hingole Prasad Pise

            Show
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment - Same Issue exist on SureStaff EE ID :999999999/Password@1 PFA : cc : Rakesh Roy Sachin Hingole Prasad Pise
            Hide
            nidhi.kaul Nidhi Kaul (Inactive) added a comment -

            Akash Thakur
            Please correct the item sate if this is being worked upon.

            Nidhi

            Show
            nidhi.kaul Nidhi Kaul (Inactive) added a comment - Akash Thakur Please correct the item sate if this is being worked upon. Nidhi
            Hide
            amita.sangani Amita Sangani (Inactive) added a comment -

            Hi,

            Same issue exists on "Marquette"
            h99999/Password@1/Marquette
            EE login-> Go to till Beneficiary Page
            PFA:

            CC:Sachin Hingole,Prasad Pise,Rakesh Roy

            Show
            amita.sangani Amita Sangani (Inactive) added a comment - Hi, Same issue exists on "Marquette" h99999/Password@1/Marquette EE login-> Go to till Beneficiary Page PFA: CC: Sachin Hingole , Prasad Pise , Rakesh Roy
            Hide
            amita.sangani Amita Sangani (Inactive) added a comment -

            Same issue observe on "MHIN"


            CC:Sachin Hingole<Prasad Pise<Rakesh Roy

            Show
            amita.sangani Amita Sangani (Inactive) added a comment - Same issue observe on "MHIN" CC: Sachin Hingole < Prasad Pise < Rakesh Roy
            Hide
            nidhi.kaul Nidhi Kaul (Inactive) added a comment -

            Harshawardhan Phalake
            What is the status on this?

            Nidhi.

            Show
            nidhi.kaul Nidhi Kaul (Inactive) added a comment - Harshawardhan Phalake What is the status on this? Nidhi.
            Hide
            harshawardhan Harshawardhan Phalake (Inactive) added a comment -

            Hi Nidhi Kaul,
            Currently It is on Hold, looking into pre-prod issue.

            Show
            harshawardhan Harshawardhan Phalake (Inactive) added a comment - Hi Nidhi Kaul , Currently It is on Hold, looking into pre-prod issue.
            Hide
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment -

            Same issue exists on City of San Macros
            Browser - IE 11
            Emp credentials :999999900 /Thspl9900/Password@9

            PFA :

            cc : Rakesh Roy Prasad Pise Sachin Hingole

            Show
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment - Same issue exists on City of San Macros Browser - IE 11 Emp credentials :999999900 /Thspl9900/Password@9 PFA : cc : Rakesh Roy Prasad Pise Sachin Hingole
            Hide
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

            Same issue exists for SCC company.
            Browser - Chrome

            Show
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Same issue exists for SCC company. Browser - Chrome
            Hide
            amita.sangani Amita Sangani (Inactive) added a comment -

            Same issue exists for WNJ company.

            Browser - IE-11

            CC:Sachin Hingole,Prasad Pise,Rakesh Roy

            Show
            amita.sangani Amita Sangani (Inactive) added a comment - Same issue exists for WNJ company. Browser - IE-11 CC: Sachin Hingole , Prasad Pise , Rakesh Roy
            Hide
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment -

            This issue reproducing all time for codemap
            Browser - chrome, safari

            Show
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment - This issue reproducing all time for codemap Browser - chrome, safari
            Hide
            nidhi.kaul Nidhi Kaul (Inactive) added a comment -

            Harshawardhan Phalake,
            Please check if this happening on codemap all the time.

            Nidhi.

            Show
            nidhi.kaul Nidhi Kaul (Inactive) added a comment - Harshawardhan Phalake , Please check if this happening on codemap all the time. Nidhi.
            Hide
            rohan.khandave Rohan J Khandave (Inactive) added a comment -

            Please check as we have done re-sizing. This issue not reported from Pre Prod.

            Please confirm at your end.

            Show
            rohan.khandave Rohan J Khandave (Inactive) added a comment - Please check as we have done re-sizing. This issue not reported from Pre Prod. Please confirm at your end.
            Hide
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment -

            Hi Rohan J Khandave,

            For WTDemo Company_Jennifer company on preprod
            Provider logos are not visible even though logo is uploaded in providers list

            PFA -

            hence re-opening this jira

            cc - Sachin Hingole Rakesh Roy Prasad Pise Hrishikesh Deshpande

            Show
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment - Hi Rohan J Khandave , For WTDemo Company_Jennifer company on preprod Provider logos are not visible even though logo is uploaded in providers list PFA - hence re-opening this jira cc - Sachin Hingole Rakesh Roy Prasad Pise Hrishikesh Deshpande
            Hide
            rohan.khandave Rohan J Khandave (Inactive) added a comment -

            Hello Jayshree Nagpure,

            When any company moves to Pre-Prod ,we need to resize provider logos for that company. Also new resized logos are with ".png" extension and old images are ".jgp" extension.

            Image extensions are update to ".png" by using script but we are not uploaded new re-sized images. Due to that you will not see any provider logos for above mentioned companies.

            We have already send those logo to Rakesh Shinde for re-sizing. When we receive logos from him we will upload them and assign JIRA back to you.

            So this is process we follow when any company moves to Pre-prod.

            Thanks,
            RohanK

            CC – Sachin Hingole , Harshawardhan Phalake

            Show
            rohan.khandave Rohan J Khandave (Inactive) added a comment - Hello Jayshree Nagpure , When any company moves to Pre-Prod ,we need to resize provider logos for that company. Also new resized logos are with ".png" extension and old images are ".jgp" extension. Image extensions are update to ".png" by using script but we are not uploaded new re-sized images. Due to that you will not see any provider logos for above mentioned companies. We have already send those logo to Rakesh Shinde for re-sizing. When we receive logos from him we will upload them and assign JIRA back to you. So this is process we follow when any company moves to Pre-prod. Thanks, RohanK CC – Sachin Hingole , Harshawardhan Phalake
            Hide
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

            Hi Rohan J Khandave,

            Same issue exists for Demo Company_Jennifer and El Camino Hospital company on Preprod.

            Thanks,
            Venkatesh

            Show
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Rohan J Khandave , Same issue exists for Demo Company_Jennifer and El Camino Hospital company on Preprod. Thanks, Venkatesh
            Hide
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

            Hi Rohan J Khandave,

            Same issue exists for MAG and STEP company on Preprod.

            Thanks,
            Venkatesh

            Show
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Rohan J Khandave , Same issue exists for MAG and STEP company on Preprod. Thanks, Venkatesh
            Hide
            rohan.khandave Rohan J Khandave (Inactive) added a comment -

            Please we have uploaded re-sized provider logos.

            Show
            rohan.khandave Rohan J Khandave (Inactive) added a comment - Please we have uploaded re-sized provider logos.

              People

              Assignee:
              venkatesh.pujari Venkatesh Pujari (Inactive)
              Reporter:
              sachin.hingole Sachin Hingole (Inactive)
              Developer:
              Rohan J Khandave (Inactive)
              QA:
              Sachin Hingole (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              7 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 4h Original Estimate - 4h
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                  Logged:
                  Time Spent - 18.5h
                  18.5h