-
-
-
-
-
-
Company:
All Clients/Multiple Clients
-
Credentials Used:
Account: Softchoice (Newbie Test)
User ID: nete03041978
Password: Password@1
Issue:
There are no coverage amounts available in the drop-down within the Voluntary Employee Life and Voluntary Spouse Life enroll now pages. Only $0 is available. Test employee salary is $90,000. Please see screenshot attached.
How it should work:
Coverage amounts should be populated within drop-down.
- clones
-
NF-5460
ACCOUNT - UAT - SUBJECT
-
-
Rejected
{"report":{"apdex":1,"isInitial":true,"journeyId":"2912f7e3-09d6-466b-b861-1cebdd64f498","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":791.4000000953674,"redirectCount":0,"resourceLoadedEnd":520.1000003814697,"resourceLoadedStart":171.40000009536743,"resourceTiming":[{"duration":6.800000190734863,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":171.40000009536743,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":171.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":178.2000002861023,"responseStart":0,"secureConnectionStart":0},{"duration":6.5,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":171.80000019073486,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":171.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":178.30000019073486,"responseStart":0,"secureConnectionStart":0},{"duration":7.199999809265137,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":171.80000019073486,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":171.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":179,"responseStart":0,"secureConnectionStart":0},{"duration":7.800000190734863,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":171.90000009536743,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":171.90000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":179.7000002861023,"responseStart":0,"secureConnectionStart":0},{"duration":8.400000095367432,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":172,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":172,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":180.40000009536743,"responseStart":0,"secureConnectionStart":0},{"duration":231.5,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":172.10000038146973,"connectEnd":172.10000038146973,"connectStart":172.10000038146973,"domainLookupEnd":172.10000038146973,"domainLookupStart":172.10000038146973,"fetchStart":172.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":183,"responseEnd":403.6000003814697,"responseStart":243,"secureConnectionStart":172.10000038146973},{"duration":347.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":172.30000019073486,"connectEnd":172.30000019073486,"connectStart":172.30000019073486,"domainLookupEnd":172.30000019073486,"domainLookupStart":172.30000019073486,"fetchStart":172.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":184.10000038146973,"responseEnd":520.1000003814697,"responseStart":294.30000019073486,"secureConnectionStart":172.30000019073486},{"duration":149.40000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":172.40000009536743,"connectEnd":172.40000009536743,"connectStart":172.40000009536743,"domainLookupEnd":172.40000009536743,"domainLookupStart":172.40000009536743,"fetchStart":172.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":185.10000038146973,"responseEnd":321.80000019073486,"responseStart":321.1000003814697,"secureConnectionStart":172.40000009536743},{"duration":68.5,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":172.5,"connectEnd":172.5,"connectStart":172.5,"domainLookupEnd":172.5,"domainLookupStart":172.5,"fetchStart":172.5,"redirectEnd":0,"redirectStart":0,"requestStart":186.2000002861023,"responseEnd":241,"responseStart":240.40000009536743,"secureConnectionStart":172.5},{"duration":149.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":172.60000038146973,"connectEnd":172.60000038146973,"connectStart":172.60000038146973,"domainLookupEnd":172.60000038146973,"domainLookupStart":172.60000038146973,"fetchStart":172.60000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":187.60000038146973,"responseEnd":322.30000019073486,"responseStart":321.90000009536743,"secureConnectionStart":172.60000038146973},{"duration":68.90000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":172.7000002861023,"connectEnd":172.7000002861023,"connectStart":172.7000002861023,"domainLookupEnd":172.7000002861023,"domainLookupStart":172.7000002861023,"fetchStart":172.7000002861023,"redirectEnd":0,"redirectStart":0,"requestStart":190.5,"responseEnd":241.60000038146973,"responseStart":241.10000038146973,"secureConnectionStart":172.7000002861023},{"duration":150.09999990463257,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":172.7000002861023,"connectEnd":172.7000002861023,"connectStart":172.7000002861023,"domainLookupEnd":172.7000002861023,"domainLookupStart":172.7000002861023,"fetchStart":172.7000002861023,"redirectEnd":0,"redirectStart":0,"requestStart":188.60000038146973,"responseEnd":322.80000019073486,"responseStart":322.40000009536743,"secureConnectionStart":172.7000002861023},{"duration":16.09999990463257,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":172.90000009536743,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":172.90000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":189,"responseStart":0,"secureConnectionStart":0},{"duration":69.90000009536743,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/81da1c7492d7ee698ae1cc31902498d9/shortcuts.js?context=issuenavigation&context=issueaction","startTime":173,"connectEnd":173,"connectStart":173,"domainLookupEnd":173,"domainLookupStart":173,"fetchStart":173,"redirectEnd":0,"redirectStart":0,"requestStart":192.30000019073486,"responseEnd":242.90000009536743,"responseStart":242.30000019073486,"secureConnectionStart":173},{"duration":17.699999809265137,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":173.10000038146973,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":173.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":190.80000019073486,"responseStart":0,"secureConnectionStart":0},{"duration":69,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":173.2000002861023,"connectEnd":173.2000002861023,"connectStart":173.2000002861023,"domainLookupEnd":173.2000002861023,"domainLookupStart":173.2000002861023,"fetchStart":173.2000002861023,"redirectEnd":0,"redirectStart":0,"requestStart":193.60000038146973,"responseEnd":242.2000002861023,"responseStart":241.7000002861023,"secureConnectionStart":173.2000002861023},{"duration":127,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":196.40000009536743,"connectEnd":196.40000009536743,"connectStart":196.40000009536743,"domainLookupEnd":196.40000009536743,"domainLookupStart":196.40000009536743,"fetchStart":196.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":202.60000038146973,"responseEnd":323.40000009536743,"responseStart":323,"secureConnectionStart":196.40000009536743},{"duration":103.5,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":220.40000009536743,"connectEnd":220.40000009536743,"connectStart":220.40000009536743,"domainLookupEnd":220.40000009536743,"domainLookupStart":220.40000009536743,"fetchStart":220.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":224.90000009536743,"responseEnd":323.90000009536743,"responseStart":323.5,"secureConnectionStart":220.40000009536743},{"duration":49.5,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":552.4000000953674,"connectEnd":552.4000000953674,"connectStart":552.4000000953674,"domainLookupEnd":552.4000000953674,"domainLookupStart":552.4000000953674,"fetchStart":552.4000000953674,"redirectEnd":0,"redirectStart":0,"requestStart":569.4000000953674,"responseEnd":601.9000000953674,"responseStart":601.2000002861023,"secureConnectionStart":552.4000000953674}],"threshold":1000,"fetchStart":0,"domainLookupStart":19,"domainLookupEnd":19,"connectStart":19,"connectEnd":77,"secureConnectionStart":46,"requestStart":78,"responseStart":166,"responseEnd":220,"domLoading":170,"domInteractive":852,"domContentLoadedEventStart":852,"domContentLoadedEventEnd":911,"domComplete":1750,"loadEventStart":1750,"loadEventEnd":1752,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"61a26e1d853c66","effectiveType":"4g","downlink":9.3,"rtt":0,"serverDuration":63,"dbReadsTimeInMs":13,"dbConnsTimeInMs":14,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Hi Christina Karnes,
This is not an issue.
Coverage amounts is not populating within drop-down as employee Does not have Benefit Salary.
Consider Benefit Salary set to YES on Voluntary Employee Life and Voluntary Spouse Life plans. This setting considers employee Benefit salary not Gross salary.
Employee Newbie Test does not have Benefit salary due to this coverage are not showing.
Please set Benefit Salary on Employee's Payroll to get coverage in drop down.
Let us know in case you need more details on this from our end.
Thanks,
Hrishikesh.