New Features 2017Project Type: software

New Features 2017

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  1. New Features 2017
  2. NF-5616

City of Redding - UAT - Forced exit on landing page when clicking on links

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: System Behaviour
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: UI Refresh
    • Labels:
      None
    • Environment:
      Pre Production
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Module:
      BenAdmin
    • Reported by:
      Support
    • Company:
      City of Redding
    • UAT For:
      UI Refresh

      Description

      Credentials Used:
      Account: City of Redding
      User ID: sawyerthomas
      Password: 254271303
      Issue: Cannot get past step 2 because ee needs to change email address, but doing so does not allow employee to proceed.

      How it should work: Employee should be able to proceed once requested change is made.

        Attachments

        1. City of Redding Employee Enrollment Completion Problem.snag
          148 kB
          Amanda B. Garvey
        2. City of Redding Landing Page.snag
          884 kB
          Amanda B. Garvey
        3. Redding1.png
          496 kB
          Sachin Hingole
        4. City of Redding Employee Enrollment Completion Problem (805a0112-93cc-48db-8152-82e728e2f011).snag
          148 kB
          Amanda B. Garvey
        5. City of Redding Employee Incomplete Address req.snag
          120 kB
          Amanda B. Garvey
        6. screenshot-1.png
          44 kB
          Amanda B. Garvey
        7. screenshot-2.png
          933 kB
          Amanda B. Garvey
        8. LandingPage_Configuration.png
          49 kB
          Sachin Hingole

          Issue Links

          clones

          Bug - A problem which impairs or prevents the functions of the product. NF-5460 ACCOUNT - UAT - SUBJECT

          • Medium - Has the potential to affect progress.
          • Rejected

            Activity

            Ascending order - Click to sort in descending order
            Hide
            Permalink
            sachin.hingole Sachin Hingole (Inactive) added a comment -

            Hi Amanda B. Garvey,

            We are not able to reproduce this issue for Demographics in self serve mode for employee mentioned in this JIRA.

            Can you please let us know for which page you are getting this issue.

            Thanks,
            Sachin Hingole

            Diana Wong Nidhi Kaul Vijayendra Shinde Pratap Patil Rakesh Roy Hrishikesh Deshpande Prasad Pise

            Show
            sachin.hingole Sachin Hingole (Inactive) added a comment - Hi Amanda B. Garvey , We are not able to reproduce this issue for Demographics in self serve mode for employee mentioned in this JIRA. Can you please let us know for which page you are getting this issue. Thanks, Sachin Hingole Diana Wong Nidhi Kaul Vijayendra Shinde Pratap Patil Rakesh Roy Hrishikesh Deshpande Prasad Pise
            Hide
            Permalink
            agarvey Amanda B. Garvey (Inactive) added a comment -

            There were 2 issues for this site; I only mentioned one of them initially. Attached are pictures showing the message employees receive when they access the Open Enrollment site (2018 OE Landing Page), as well as the message received regarding problem previously addressed (which appears to be fixed now).

            Show
            agarvey Amanda B. Garvey (Inactive) added a comment - There were 2 issues for this site; I only mentioned one of them initially. Attached are pictures showing the message employees receive when they access the Open Enrollment site (2018 OE Landing Page), as well as the message received regarding problem previously addressed (which appears to be fixed now).
            Hide
            Permalink
            agarvey Amanda B. Garvey (Inactive) added a comment -

            For the OE Landing Page error, if you click on the site to the left of the OE page (highlighted in yellow), it kicks you out of the site all together.

            Show
            agarvey Amanda B. Garvey (Inactive) added a comment - For the OE Landing Page error, if you click on the site to the left of the OE page (highlighted in yellow), it kicks you out of the site all together.
            Hide
            Permalink
            agarvey Amanda B. Garvey (Inactive) added a comment -

            Sorry - typing too fast - if you click on the site to the RIGHT of the OE page (highlighted in yellow), it kicks you out of the site all together

            Show
            agarvey Amanda B. Garvey (Inactive) added a comment - Sorry - typing too fast - if you click on the site to the RIGHT of the OE page (highlighted in yellow), it kicks you out of the site all together
            Hide
            Permalink
            sachin.hingole Sachin Hingole (Inactive) added a comment - - edited

            Hi Amanda B. Garvey,

            We are not able to open attached files with this JIRA. Can you please share images in JPG or PNG format.

            We tried reproducing this issue on IE 11 and Chrome, but not able to reproduce.
            We are clicking on red highlighted area, refer image

            Thanks,
            Sachin Hingole

            Diana Wong Nidhi Kaul Vijayendra Shinde Rakesh Roy

            Show
            sachin.hingole Sachin Hingole (Inactive) added a comment - - edited Hi Amanda B. Garvey , We are not able to open attached files with this JIRA. Can you please share images in JPG or PNG format. We tried reproducing this issue on IE 11 and Chrome, but not able to reproduce. We are clicking on red highlighted area, refer image Thanks, Sachin Hingole Diana Wong Nidhi Kaul Vijayendra Shinde Rakesh Roy
            Hide
            Permalink
            agarvey Amanda B. Garvey (Inactive) added a comment -

            City of Redding Employee Enrollment Completion Problem.snag City of Redding Employee Incomplete Address req.snag

            Show
            agarvey Amanda B. Garvey (Inactive) added a comment - City of Redding Employee Enrollment Completion Problem.snag City of Redding Employee Incomplete Address req.snag
            Hide
            Permalink
            agarvey Amanda B. Garvey (Inactive) added a comment -

            I have uploaded another shot of the portion to the bottom-right of the initial page. It is highlighted in yellow.

            Show
            agarvey Amanda B. Garvey (Inactive) added a comment - I have uploaded another shot of the portion to the bottom-right of the initial page. It is highlighted in yellow.
            Hide
            Permalink
            agarvey Amanda B. Garvey (Inactive) added a comment -

            If you click on the bar to the lower right (highlighted in yellow), it kicks you out of the company site all together.

            Show
            agarvey Amanda B. Garvey (Inactive) added a comment - If you click on the bar to the lower right (highlighted in yellow), it kicks you out of the company site all together.
            Hide
            Permalink
            sachin.hingole Sachin Hingole (Inactive) added a comment -

            Hi Amanda B. Garvey,

            This is working as expected. This link can be configured from landing page.
            "Landing page" will show all the configured links from "configure landing page".
            Refer image

            Thanks,
            Sachin Hingole

            Diana Wong Nidhi Kaul Vijayendra Shinde Rakesh Roy

            Show
            sachin.hingole Sachin Hingole (Inactive) added a comment - Hi Amanda B. Garvey , This is working as expected. This link can be configured from landing page. "Landing page" will show all the configured links from "configure landing page". Refer image Thanks, Sachin Hingole Diana Wong Nidhi Kaul Vijayendra Shinde Rakesh Roy

              People

              Assignee:
              agarvey Amanda B. Garvey (Inactive)
              Reporter:
              agarvey Amanda B. Garvey (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

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