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  1. New Features 2017
  2. NF-5616

City of Redding - UAT - Forced exit on landing page when clicking on links

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: System Behaviour
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: UI Refresh
    • Labels:
      None
    • Environment:
      Pre Production
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Module:
      BenAdmin
    • Reported by:
      Support
    • Company:
      City of Redding
    • UAT For:
      UI Refresh

      Description

      Credentials Used:
      Account: City of Redding
      User ID: sawyerthomas
      Password: 254271303
      Issue: Cannot get past step 2 because ee needs to change email address, but doing so does not allow employee to proceed.

      How it should work: Employee should be able to proceed once requested change is made.

        Attachments

          Issue Links

            Activity

            agarvey Amanda B. Garvey (Inactive) created issue -
            agarvey Amanda B. Garvey (Inactive) made changes -
            Field Original Value New Value
            Link This issue clones NF-5460 [ NF-5460 ]
            agarvey Amanda B. Garvey (Inactive) made changes -
            Company All Clients/Multiple Clients [ 18434 ] City of Redding [ 10440 ]
            Description *Credentials Used:*
            Account: Prime Healthcare
            User ID: agarvey
            Password: Am@nd@2015

            *Issue:*
            Quicklinks showing "Add Employee" twice.


            *How it should work:*
            Delete duplicate Quicklink.



            *Credentials Used:*
            Account: City of Redding
            User ID: sawyerthomas
            Password: 254271303
            *Issue:* Cannot get past step 2 because ee needs to change email address, but doing so does not allow employee to proceed.

            *How it should work:* Employee should be able to proceed once requested change is made.



            Reported by Client [ 10352 ] Support (Workterra) [ 10350 ]
            pratap.patil Pratap Patil (Inactive) made changes -
            Assignee Nidhi Kaul [ nidhi.kaul ] Pratap Patil [ pratap.patil ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            Hide
            sachin.hingole Sachin Hingole (Inactive) added a comment -

            Hi Amanda B. Garvey,

            We are not able to reproduce this issue for Demographics in self serve mode for employee mentioned in this JIRA.

            Can you please let us know for which page you are getting this issue.

            Thanks,
            Sachin Hingole

            Diana Wong Nidhi Kaul Vijayendra Shinde Pratap Patil Rakesh Roy Hrishikesh Deshpande Prasad Pise

            Show
            sachin.hingole Sachin Hingole (Inactive) added a comment - Hi Amanda B. Garvey , We are not able to reproduce this issue for Demographics in self serve mode for employee mentioned in this JIRA. Can you please let us know for which page you are getting this issue. Thanks, Sachin Hingole Diana Wong Nidhi Kaul Vijayendra Shinde Pratap Patil Rakesh Roy Hrishikesh Deshpande Prasad Pise
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Assignee Pratap Patil [ pratap.patil ] Amanda B. Garvey [ agarvey ]
            Resolution Cannot Reproduce [ 5 ]
            Status In Development [ 10007 ] Rejected [ 10004 ]
            pratap.patil Pratap Patil (Inactive) logged work - 29/Dec/17 02:11 PM
            • Time Spent:
              0.5h
               
              • Tried to reproduce the issue.
              • Internal discussion with Sachin
            pratap.patil Pratap Patil (Inactive) made changes -
            Remaining Estimate 0h [ 0 ]
            Time Spent 0.5h [ 1800 ]
            Worklog Id 98930 [ 98930 ]
            agarvey Amanda B. Garvey (Inactive) made changes -
            Status Rejected [ 10004 ] Closed [ 6 ]
            Hide
            agarvey Amanda B. Garvey (Inactive) added a comment -

            There were 2 issues for this site; I only mentioned one of them initially. Attached are pictures showing the message employees receive when they access the Open Enrollment site (2018 OE Landing Page), as well as the message received regarding problem previously addressed (which appears to be fixed now).

            Show
            agarvey Amanda B. Garvey (Inactive) added a comment - There were 2 issues for this site; I only mentioned one of them initially. Attached are pictures showing the message employees receive when they access the Open Enrollment site (2018 OE Landing Page), as well as the message received regarding problem previously addressed (which appears to be fixed now).
            agarvey Amanda B. Garvey (Inactive) made changes -
            Status Closed [ 6 ] Reopen in Production [ 10027 ]
            agarvey Amanda B. Garvey (Inactive) made changes -
            Attachment City of Redding Landing Page.snag [ 71004 ]
            agarvey Amanda B. Garvey (Inactive) made changes -
            Assignee Amanda B. Garvey [ agarvey ] Sachin Hingole [ sachin.hingole ]
            Hide
            agarvey Amanda B. Garvey (Inactive) added a comment -

            For the OE Landing Page error, if you click on the site to the left of the OE page (highlighted in yellow), it kicks you out of the site all together.

            Show
            agarvey Amanda B. Garvey (Inactive) added a comment - For the OE Landing Page error, if you click on the site to the left of the OE page (highlighted in yellow), it kicks you out of the site all together.
            agarvey Amanda B. Garvey (Inactive) made changes -
            Assignee Sachin Hingole [ sachin.hingole ] Amanda B. Garvey [ agarvey ]
            Hide
            agarvey Amanda B. Garvey (Inactive) added a comment -

            Sorry - typing too fast - if you click on the site to the RIGHT of the OE page (highlighted in yellow), it kicks you out of the site all together

            Show
            agarvey Amanda B. Garvey (Inactive) added a comment - Sorry - typing too fast - if you click on the site to the RIGHT of the OE page (highlighted in yellow), it kicks you out of the site all together
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Attachment Redding1.png [ 71073 ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Status Reopen in Production [ 10027 ] In Development [ 10007 ]
            Hide
            sachin.hingole Sachin Hingole (Inactive) added a comment - - edited

            Hi Amanda B. Garvey,

            We are not able to open attached files with this JIRA. Can you please share images in JPG or PNG format.

            We tried reproducing this issue on IE 11 and Chrome, but not able to reproduce.
            We are clicking on red highlighted area, refer image

            Thanks,
            Sachin Hingole

            Diana Wong Nidhi Kaul Vijayendra Shinde Rakesh Roy

            Show
            sachin.hingole Sachin Hingole (Inactive) added a comment - - edited Hi Amanda B. Garvey , We are not able to open attached files with this JIRA. Can you please share images in JPG or PNG format. We tried reproducing this issue on IE 11 and Chrome, but not able to reproduce. We are clicking on red highlighted area, refer image Thanks, Sachin Hingole Diana Wong Nidhi Kaul Vijayendra Shinde Rakesh Roy
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Status In Development [ 10007 ] Rejected [ 10004 ]
            agarvey Amanda B. Garvey (Inactive) made changes -
            Show
            agarvey Amanda B. Garvey (Inactive) added a comment - City of Redding Employee Enrollment Completion Problem.snag City of Redding Employee Incomplete Address req.snag
            agarvey Amanda B. Garvey (Inactive) made changes -
            Attachment screenshot-1.png [ 71090 ]
            agarvey Amanda B. Garvey (Inactive) made changes -
            Attachment screenshot-2.png [ 71098 ]
            Hide
            agarvey Amanda B. Garvey (Inactive) added a comment -

            I have uploaded another shot of the portion to the bottom-right of the initial page. It is highlighted in yellow.

            Show
            agarvey Amanda B. Garvey (Inactive) added a comment - I have uploaded another shot of the portion to the bottom-right of the initial page. It is highlighted in yellow.
            Hide
            agarvey Amanda B. Garvey (Inactive) added a comment -

            If you click on the bar to the lower right (highlighted in yellow), it kicks you out of the company site all together.

            Show
            agarvey Amanda B. Garvey (Inactive) added a comment - If you click on the bar to the lower right (highlighted in yellow), it kicks you out of the company site all together.
            agarvey Amanda B. Garvey (Inactive) made changes -
            Assignee Amanda B. Garvey [ agarvey ] Sachin Hingole [ sachin.hingole ]
            agarvey Amanda B. Garvey (Inactive) made changes -
            Resolution Cannot Reproduce [ 5 ] Unresolved [ 10200 ]
            Status Rejected [ 10004 ] Reopen [ 4 ]
            diana Diana Wong (Inactive) made changes -
            Summary CLONE - ACCOUNT - UAT - SUBJECT City of Redding - UAT - Inability to proceed in workflow post-email update
            diana Diana Wong (Inactive) made changes -
            Summary City of Redding - UAT - Inability to proceed in workflow post-email update City of Redding - UAT - Forced exit on landing page when clicking on links
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Status Reopen [ 4 ] In Development [ 10007 ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Attachment LandingPage_Configuration.png [ 71153 ]
            Hide
            sachin.hingole Sachin Hingole (Inactive) added a comment -

            Hi Amanda B. Garvey,

            This is working as expected. This link can be configured from landing page.
            "Landing page" will show all the configured links from "configure landing page".
            Refer image

            Thanks,
            Sachin Hingole

            Diana Wong Nidhi Kaul Vijayendra Shinde Rakesh Roy

            Show
            sachin.hingole Sachin Hingole (Inactive) added a comment - Hi Amanda B. Garvey , This is working as expected. This link can be configured from landing page. "Landing page" will show all the configured links from "configure landing page". Refer image Thanks, Sachin Hingole Diana Wong Nidhi Kaul Vijayendra Shinde Rakesh Roy
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Assignee Sachin Hingole [ sachin.hingole ] Amanda B. Garvey [ agarvey ]
            Resolution Unresolved [ 10200 ] System Behaviour [ 10100 ]
            Status In Development [ 10007 ] Rejected [ 10004 ]
            agarvey Amanda B. Garvey (Inactive) made changes -
            Status Rejected [ 10004 ] Closed [ 6 ]
            Transition Time In Source Status Execution Times
            Sachin Hingole (Inactive) made transition -
            Open In Development
            6h 40m 1
            Amanda B. Garvey (Inactive) made transition -
            Closed Reopen in Production
            20m 30s 1
            Sachin Hingole (Inactive) made transition -
            Reopen in Production In Development
            3d 18h 31m 1
            Amanda B. Garvey (Inactive) made transition -
            Rejected Reopen
            6h 43m 1
            Sachin Hingole (Inactive) made transition -
            Reopen In Development
            13h 44m 1
            Sachin Hingole (Inactive) made transition -
            In Development Rejected
            15m 52s 3
            Amanda B. Garvey (Inactive) made transition -
            Rejected Closed
            22h 31m 2

              People

              Assignee:
              agarvey Amanda B. Garvey (Inactive)
              Reporter:
              agarvey Amanda B. Garvey (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

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