New Features 2017Project Type: software

New Features 2017

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  1. New Features 2017
  2. NF-5869

SSO Integration>New UI>Chubb>University Health>Server error after waiving Lifetime Benefit Term plan

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: UI Refresh
    • Labels:
      None
    • Environment:
      Pre Production
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Level:
      Employee
    • Module:
      BenAdmin - SSO
    • Reported by:
      Harbinger
    • Company:
      University Health
    • Item State:
      Stage QA - On Hold

      Description

      Env - Preprod
      Company under test - University Health For HSPL

      1] Login to the application as a employee.
      2] Traverse OE/New Hire mode.
      3] Navigate to Enroll Now>Lifetime Benefits Plan
      4] Click on "Review Plan" button, employee gets redirected to Chubb SSO window.
      5] Waive the plan from Chubb, after waiving it from TexasLife employee get redirected to
      WorkTerra.
      Actual Result:
      Server error at WorkTerra side.
      Expected Result:
      Server error should not be displayed, plan should be get waived successfully.
      Refer attached screenshot and error log for more details.
      Please note we have not found any error log for this error.

      Cc: Prasad Pise, Rakesh Roy

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          santosh.balid Santosh Balid (Inactive) added a comment -

          Hi Kunal Kedari,

          As shown to you , this is not reproducible due to issue at CHUBB end. Please refer below screen. This may get resolved automatically, once they corrected setup at their end. I am keeping this on hold till the time.
          Refer below screen for more details, and communicate the same with client.

          Regards,
          Santosh

          Show
          santosh.balid Santosh Balid (Inactive) added a comment - Hi Kunal Kedari , As shown to you , this is not reproducible due to issue at CHUBB end. Please refer below screen. This may get resolved automatically, once they corrected setup at their end. I am keeping this on hold till the time. Refer below screen for more details, and communicate the same with client. Regards, Santosh
          Hide
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          santosh.balid Santosh Balid (Inactive) added a comment -

          Kunal Kedari has emailed detail to Selerix team. Once they did correction at their end , we will verify this issue at our end and close it if not reproducible.

          Regards,
          Santosh

          Cc: Satya, Jaideep Vinchurkar

          Show
          santosh.balid Santosh Balid (Inactive) added a comment - Kunal Kedari has emailed detail to Selerix team. Once they did correction at their end , we will verify this issue at our end and close it if not reproducible. Regards, Santosh Cc: Satya , Jaideep Vinchurkar
          Hide
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          santosh.balid Santosh Balid (Inactive) added a comment -

          Hi Kunal Kedari,

          Could you please do detail level testing for both Austin and Sysmphony CIGNA EOI SSO.

          RE CIGNA EOI SSO Setup on New Workterra Environment.msg

          RE SDP- RE RE TK001802996.msg

          Regards,
          Santosh

          Cc: Satya, Jaideep Vinchurkar, Prasad Pise, Rakesh Roy

          Show
          santosh.balid Santosh Balid (Inactive) added a comment - Hi Kunal Kedari , Could you please do detail level testing for both Austin and Sysmphony CIGNA EOI SSO. RE CIGNA EOI SSO Setup on New Workterra Environment.msg RE SDP- RE RE TK001802996.msg Regards, Santosh Cc: Satya , Jaideep Vinchurkar , Prasad Pise , Rakesh Roy
          Hide
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          kunal.kedari Kunal Kedari (Inactive) added a comment -

          We are yet to get any input from Selerix team about this issue, we will change the status of the ticket after receiving any input from them. As of now we are keeping status as - Stage QA : On Hold

          Cc: Prasad Pise, Rakesh Roy, Santosh Balid

          Show
          kunal.kedari Kunal Kedari (Inactive) added a comment - We are yet to get any input from Selerix team about this issue, we will change the status of the ticket after receiving any input from them. As of now we are keeping status as - Stage QA : On Hold Cc: Prasad Pise , Rakesh Roy , Santosh Balid

            People

            Assignee:
            kunal.kedari Kunal Kedari (Inactive)
            Reporter:
            kunal.kedari Kunal Kedari (Inactive)
            QA:
            Kunal Kedari (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

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              Updated:
              Resolved:

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