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Type:
Bug
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Status: Closed
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: UI Refresh
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Labels:None
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Environment:Pre Production
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Bug Type:Functional
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Bug Severity:Medium
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Level:Employee
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Module:BenAdmin - SSO
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Reported by:Harbinger
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Company:University Health
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Item State:Stage QA - On Hold
Env - Preprod
Company under test - University Health For HSPL
1] Login to the application as a employee.
2] Traverse OE/New Hire mode.
3] Navigate to Enroll Now>Lifetime Benefits Plan
4] Click on "Review Plan" button, employee gets redirected to Chubb SSO window.
5] Waive the plan from Chubb, after waiving it from TexasLife employee get redirected to
WorkTerra.
Actual Result:
Server error at WorkTerra side.
Expected Result:
Server error should not be displayed, plan should be get waived successfully.
Refer attached screenshot and error log for more details.
Please note we have not found any error log for this error.
Cc: Prasad Pise, Rakesh Roy
Kunal Kedari (Inactive)
created issue -
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | In Development [ 10007 ] |
| Item State | Parent values: Development(10200)Level 1 values: In Analysis(10204) |
| Item State | Parent values: Development(10200)Level 1 values: In Analysis(10204) | Parent values: Development(10200)Level 1 values: On Hold(10207) |
| Attachment | UniversityHealth_Error.jpg [ 72921 ] |
| Remaining Estimate | 0h [ 0 ] | |
| Time Spent | 1.5h [ 5400 ] | |
| Worklog Id | 103540 [ 103540 ] |
Kunal Kedari has emailed detail to Selerix team. Once they did correction at their end , we will verify this issue at our end and close it if not reproducible.
Regards,
Santosh
Cc: Satya, Jaideep Vinchurkar
| Status | In Development [ 10007 ] | Local Testing [ 10200 ] |
| Item State | Parent values: Development(10200)Level 1 values: On Hold(10207) | Parent values: LB QA(10201)Level 1 values: On Hold(10211) |
| Assignee | Santosh Balid [ santosh.balid ] | Kunal Kedari [ kunal.kedari ] |
| Time Spent | 1.5h [ 5400 ] | 4.5h [ 16200 ] |
| Worklog Id | 104048 [ 104048 ] |
| Attachment | RE CIGNA EOI SSO Setup on New Workterra Environment.msg [ 73196 ] |
| Attachment | RE SDP- RE RE TK001802996.msg [ 73197 ] |
Hi Kunal Kedari,
Could you please do detail level testing for both Austin and Sysmphony CIGNA EOI SSO.
RE CIGNA EOI SSO Setup on New Workterra Environment.msg
Regards,
Santosh
Kunal Kedari (Inactive)
made changes -
| Item State | Parent values: LB QA(10201)Level 1 values: On Hold(10211) | Parent values: Stage QA(10202)Level 1 values: On Hold(10215) |
Kunal Kedari (Inactive)
made changes -
| Status | Local Testing [ 10200 ] | Stage Testing [ 10201 ] |
We are yet to get any input from Selerix team about this issue, we will change the status of the ticket after receiving any input from them. As of now we are keeping status as - Stage QA : On Hold
Kunal Kedari (Inactive)
added a comment - We are yet to get any input from Selerix team about this issue, we will change the status of the ticket after receiving any input from them. As of now we are keeping status as - Stage QA : On Hold
Cc: Prasad Pise , Rakesh Roy , Santosh Balid Kunal Kedari (Inactive)
made changes -
| Status | Stage Testing [ 10201 ] | Production Testing [ 10202 ] |
Kunal Kedari (Inactive)
made changes -
| Resolution | Done [ 10000 ] | |
| Status | Production Testing [ 10202 ] | Production Complete [ 10028 ] |
Kunal Kedari (Inactive)
made changes -
| Status | Production Complete [ 10028 ] | Closed [ 6 ] |
| Transition | Time In Source Status | Execution Times |
|---|
|
21h 52m | 1 |
|
1d 3h 54m | 1 |
Kunal Kedari (Inactive)
made transition
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|
13d 15h 41m | 1 |
Kunal Kedari (Inactive)
made transition
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|
20d 3h 20m | 1 |
Kunal Kedari (Inactive)
made transition
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|
7s | 1 |
Kunal Kedari (Inactive)
made transition
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|
2s | 1 |
Hi Kunal Kedari,
As shown to you , this is not reproducible due to issue at CHUBB end. Please refer below screen. This may get resolved automatically, once they corrected setup at their end. I am keeping this on hold till the time.
Refer below screen for more details, and communicate the same with client.
Regards,
Santosh