CE: Fwd: [employeebenefits] Insurance rate not adjusted

Please look into the billing issue reported in the email I am forwarding from Lorraine Ogden and advise. 

Regards, 

Misty Garcia, PHR, AWI-CH, MBA
Sr. Human Resources Analyst

County of El Dorado
Human Resources Department
330 Fair Lane, Placerville, CA 95667
(530) 621-5388 
misty.garcia@edcgov.us

---------- Forwarded message ---------
From: 'Lori Ogden' via HR-Employeebenefits-m <employeebenefits@edcgov.us>
Date: Tue, Jan 14, 2020 at 10:03 AM
Subject: [employeebenefits] Insurance rate not adjusted
To: <employeebenefits@edcgov.us>
Cc: Amanda Magnuson <amanda.magnuson@edcgov.us>

Good morning,

My husband Michael Ogden will turn 65 in February and eligible for Medicare. The paperwork to drop him from my county insurance effective February 1 was submitted to the County in December.

I received a letter from Workterra on December 23 showing the reduced amount for the January payment. However when I checked online the Electronic ACH payment was not reduced. I called Workterra to try to get the ACH corrected. It was not corrected.

My electronic ACH insurance payment for January should have reflected the reduced rate of $332.24, however $1132.10 was removed from my account this month.

Please let me know when this can be corrected. Thank you for your assistance.

Lorraine Ogden
Workterra Member ID 11059

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