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  1. Workterra BenAdmin
  2. WB-1012

CSS: Server encountered internal error when accessing a form in Workterra

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    Details

    • Environment:
      Production
    • Categories:
      EDS - Form Builder/Forms
    • Company:
      CSS
    • Reported by:
      Client
    • Dev Estimates:
      12
    • QA Estimates:
      8
    • Code Reviewed By:
      Swapnil Pandhare
    • Sprint:
      WB - Sprint 48

      Description

      Client contacted the CE when an employee had encountered this error message when going through the enrollment tunnel / flow. They reach the HSA enrollment page and are to download an HSA Wellness form and receive a Server encountered internal error. I had advised that it could possibly be a browser or need to empty cookies, but another employee experienced the same thing. Can you please look into this? Please S*ee error below:*

      New hire Kevin Raulins is having issues accessing a form in Workterra and receives the below.

        Attachments

        1. server error.txt
          2 kB
        2. server error.png
          server error.png
          79 kB
        3. prod_1012.png
          prod_1012.png
          80 kB
        4. image-2018-04-26-09-22-04-507.png
          image-2018-04-26-09-22-04-507.png
          8 kB
        5. HSA wellness form1.png
          HSA wellness form1.png
          80 kB
        6. HSA wellness form.png
          HSA wellness form.png
          88 kB
        7. header missing.png
          header missing.png
          344 kB
        8. FormsContainingOneOrMoreControls_status.xls
          15 kB
        9. FormsContainingOneOrMoreControls_Latest.xls
          15 kB
        10. first header missing.png
          first header missing.png
          94 kB
        11. eligibility rule.png
          eligibility rule.png
          67 kB
        12. 2017 HSA.png
          2017 HSA.png
          92 kB

          Activity

            People

            Assignee:
            talat.khan Talat Khan (Inactive)
            Reporter:
            Yashau.Macshate Yashau MacShate (Inactive)
            Developer:
            Pratap Patil (Inactive)
            QA:
            Sachin Hingole (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            9 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:
              Dev Due Date:
              Pre-Prod Due Date:
              Code Review Date:

                Time Tracking

                Estimated:
                Original Estimate - 20h Original Estimate - 20h
                20h
                Remaining:
                Time Spent - 16.45h Remaining Estimate - 4.55h
                4.55h
                Logged:
                Time Spent - 16.45h Remaining Estimate - 4.55h
                16.45h