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  1. Workterra BenAdmin
  2. WB-1369

Robyn Test - unable to enroll in benefits

    Details

    • Environment:
      Pre Production
    • Categories:
      Enrollment - Benefit Administration
    • Company:
      New Facility Not Added
    • Reported by:
      Implementation
    • Stage Company Name:
      Robyn Test

      Description

      Hi,

      In my client "Robyn Test" I am unable to enroll in benefits. I am receiving a "server encountered an error" message.

      I've tried adding in a new benefit plan (PPO) and it is still giving me the same error. Could you please assist me with this error and let me know if this is a build issue or if it is something behind the scenes?

      Thanks,

      Robyn

       

        Attachments

          Activity

          Hide
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment -

          Hllo Rohan J Khandave,

           

          Request you to please look into this issue. Thank you!

          Following is the error log:

           

          Exception : Conversion from string "0/0/2018" to type `Date` is not valid.
          App Error Log : ControllerAppTier.SaveAndGetData->BenAdminControllerAppTier.SaveAndGetData->Employee_Enrollment.SaveAndGetData->Employee_Enrollment.InsertUpdateEmployeeEnrollmentForAllowMultipleFalse->Employee_Enrollment.GetTerminationDate->CommonBusinessRoutines.IsEmployeeInBetweenOEStartDateAndFiscalYearEndDate->CommonBusinessRoutines.GetFiscalYearStartAndEndDateAsPerOEPeriod->CommonBusinessRoutines.GetCurrentAndNextFiscalYear
          Employee ID : 1
          Action Name : SaveEnrollNowObject
          Model : System.Web.Mvc.HandleErrorInfo
          Controller : UserDetails
          Web Error Log : at WORKTERRA.BenAdmin.BenAdminControllerWebTier.SaveAndGetData(ObjectType I_objectType, Object objInputObject, Object I_context, Hashtable I_criteria, Boolean I_mode, Boolean I_needCollection) in c:\WT\branches\UiRefresh-LB\Web\ControllerWebTier\ControllerWebTier\BenAdminControllerWebTier.cs:line 329
          at WORKTERRA.BenAdmin.Areas.UserDetails.Models.EnrollNowPVModel.SaveEnrollNowObject(EnrollNowSave EnrollNowSaveObj, EnrollNowSave[] EnrollNowSaveObjArray)
          at WORKTERRA.BenAdmin.Areas.UserDetails.Controllers.UserDetailsController.SaveEnrollNowObject(EnrollNowSave EnrollNowSaveObj, EnrollNowSave[] EnrollNowSaveObjArray)
          at lambda_method(Closure , ControllerBase , Object[] )
          at System.Web.Mvc.ActionMethodDispatcher.Execute(ControllerBase controller, Object[] parameters)
          at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
          at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
          at System.Web.Mvc.Async.AsyncControllerActionInvoker.b__39(IAsyncResult asyncResult, ActionInvocation innerInvokeState)
          at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult asyncResult)
          at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End()
          at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult)
          at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.b__3d()
          at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c_DisplayClass46.b_3f()
          at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c_DisplayClass46.b_3f()
          at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c_DisplayClass33.b_32(IAsyncResult asyncResult)
          at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.CallEndDelegate(IAsyncResult asyncResult)
          at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End()
          at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult asyncResult)
          at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c_DisplayClass21.<>cDisplayClass2b.b_1c()
          at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c_DisplayClass21.b_1e(IAsyncResult asyncResult)

           

           

          ---------------------------------

          CC: Satya, Prashant Samal, Umesh Kadam, Jyoti Mayne

          Show
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment - Hllo Rohan J Khandave ,   Request you to please look into this issue. Thank you! Following is the error log:   Exception : Conversion from string "0/0/2018" to type `Date` is not valid. App Error Log : ControllerAppTier.SaveAndGetData->BenAdminControllerAppTier.SaveAndGetData->Employee_Enrollment.SaveAndGetData->Employee_Enrollment.InsertUpdateEmployeeEnrollmentForAllowMultipleFalse->Employee_Enrollment.GetTerminationDate->CommonBusinessRoutines.IsEmployeeInBetweenOEStartDateAndFiscalYearEndDate->CommonBusinessRoutines.GetFiscalYearStartAndEndDateAsPerOEPeriod->CommonBusinessRoutines.GetCurrentAndNextFiscalYear Employee ID : 1 Action Name : SaveEnrollNowObject Model : System.Web.Mvc.HandleErrorInfo Controller : UserDetails Web Error Log : at WORKTERRA.BenAdmin.BenAdminControllerWebTier.SaveAndGetData(ObjectType I_objectType, Object objInputObject, Object I_context, Hashtable I_criteria, Boolean I_mode, Boolean I_needCollection) in c:\WT\branches\UiRefresh-LB\Web\ControllerWebTier\ControllerWebTier\BenAdminControllerWebTier.cs:line 329 at WORKTERRA.BenAdmin.Areas.UserDetails.Models.EnrollNowPVModel.SaveEnrollNowObject(EnrollNowSave EnrollNowSaveObj, EnrollNowSave[] EnrollNowSaveObjArray) at WORKTERRA.BenAdmin.Areas.UserDetails.Controllers.UserDetailsController.SaveEnrollNowObject(EnrollNowSave EnrollNowSaveObj, EnrollNowSave[] EnrollNowSaveObjArray) at lambda_method(Closure , ControllerBase , Object[] ) at System.Web.Mvc.ActionMethodDispatcher.Execute(ControllerBase controller, Object[] parameters) at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) at System.Web.Mvc.Async.AsyncControllerActionInvoker.b__39(IAsyncResult asyncResult, ActionInvocation innerInvokeState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End() at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.b__3d() at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c_ DisplayClass46.b _3f() at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c_ DisplayClass46.b _3f() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c_ DisplayClass33.b _32(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End() at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c_ DisplayClass21.<>c DisplayClass2b.b _1c() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c_ DisplayClass21.b _1e(IAsyncResult asyncResult)     --------------------------------- CC: Satya , Prashant Samal , Umesh Kadam , Jyoti Mayne
          Hide
          seema.gaikwad Seema Gaikwad (Inactive) added a comment - - edited

          Hi Robyn Adkison,

          Please find below 3C's:

          Concern: Server error occurred while enroll in benefits.

          Cause: This is customization issue,While company was added into the system,'Company information' page was not saved properly.
          Due to this 'Fiscal Year Start Month','Fiscal Year Start Day','Fiscal Year End Month' and 'Fiscal Year End Day' flags on 'Company information' page were saved with zero value into system,While displaying this flags on screen default value is shown i.e. 1st day of 1st month(1 January).Please find below attached screenshot:

          We do not have '0' as day or month value,so server error occurred while converting zero month and 0 day into date format as '0/0/2018' causing server error while enroll in benefits.

          We do not have any history table for above mentioned flag into the system to be displayed it on 'View Activity Log'.

          Correction: Save 'Company Information' page with proper values for 'Fiscal Year Start Month','Fiscal Year Start Day','Fiscal Year End Month' and 'Fiscal Year End Day' flags.

          Note: On 'Hspl copy' we have saved 'Company Information' page with proper values for above mentioned flags and employee was properly enrolled into all benefits successfully without any server error.

          Please verify.
          Thanks,
          Seema

          CC : Rohan J Khandave,Jyoti Mayne,Umesh Kadam

          Show
          seema.gaikwad Seema Gaikwad (Inactive) added a comment - - edited Hi Robyn Adkison , Please find below 3C's: Concern: Server error occurred while enroll in benefits. Cause: This is customization issue,While company was added into the system,'Company information' page was not saved properly. Due to this 'Fiscal Year Start Month','Fiscal Year Start Day','Fiscal Year End Month' and 'Fiscal Year End Day' flags on 'Company information' page were saved with zero value into system,While displaying this flags on screen default value is shown i.e. 1st day of 1st month(1 January).Please find below attached screenshot: We do not have '0' as day or month value,so server error occurred while converting zero month and 0 day into date format as '0/0/2018' causing server error while enroll in benefits. We do not have any history table for above mentioned flag into the system to be displayed it on 'View Activity Log'. Correction: Save 'Company Information' page with proper values for 'Fiscal Year Start Month','Fiscal Year Start Day','Fiscal Year End Month' and 'Fiscal Year End Day' flags. Note: On 'Hspl copy' we have saved 'Company Information' page with proper values for above mentioned flags and employee was properly enrolled into all benefits successfully without any server error. Please verify. Thanks, Seema CC : Rohan J Khandave , Jyoti Mayne , Umesh Kadam
          Hide
          Robyn.Adkison Robyn Adkison (Inactive) added a comment -

          Thank you so much for the quick research Seema Gaikwad

          I followed your directions with the fiscal year settings and I can now enroll into benefits. 

          Thank you, 

          Robyn

           

          Show
          Robyn.Adkison Robyn Adkison (Inactive) added a comment - Thank you so much for the quick research Seema Gaikwad .  I followed your directions with the fiscal year settings and I can now enroll into benefits.  Thank you,  Robyn  
          Hide
          Robyn.Adkison Robyn Adkison (Inactive) added a comment - - edited

          Updated as requested and the issue is resolved. 

          Seema Gaikwad - I'm sorry, i'm trying to close this ticket, however I don't see that option, could you please let me know how to close the ticket? 

          Show
          Robyn.Adkison Robyn Adkison (Inactive) added a comment - - edited Updated as requested and the issue is resolved.  Seema Gaikwad - I'm sorry, i'm trying to close this ticket, however I don't see that option, could you please let me know how to close the ticket? 
          Hide
          seema.gaikwad Seema Gaikwad (Inactive) added a comment -

          Hi Robyn Adkison,

          Click on 'Reject' then 'Close' button will appear for closing the ticket.

          Thanks,
          Seema

          CC : Jyoti Mayne

          Show
          seema.gaikwad Seema Gaikwad (Inactive) added a comment - Hi Robyn Adkison , Click on 'Reject' then 'Close' button will appear for closing the ticket. Thanks, Seema CC : Jyoti Mayne
          Hide
          Robyn.Adkison Robyn Adkison (Inactive) added a comment -
          Show
          Robyn.Adkison Robyn Adkison (Inactive) added a comment - Thanks Seema Gaikwad
          Hide
          Monika.Demla Monika Demla (Inactive) added a comment -

          HI Seema Gaikwad

          Was this a Bug? please advise.

          Show
          Monika.Demla Monika Demla (Inactive) added a comment - HI Seema Gaikwad Was this a Bug? please advise.
          Hide
          Robyn.Adkison Robyn Adkison (Inactive) added a comment -

          Hi Monika Demla

          It wasn't a bug, it was customization build error from when the client was cloned. 

          Thanks, 

          Robyn

          Show
          Robyn.Adkison Robyn Adkison (Inactive) added a comment - Hi Monika Demla ,  It wasn't a bug, it was customization build error from when the client was cloned.  Thanks,  Robyn

            People

            Assignee:
            Robyn.Adkison Robyn Adkison (Inactive)
            Reporter:
            Robyn.Adkison Robyn Adkison (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

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              Resolved:

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