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Type:
Bug
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Status:
Closed
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Priority:
Medium
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Resolution:
Done
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-
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Categories:
Enrollment
- Life/LTD plans
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Stage Company Name:
Virgin
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Hi Team,
Client faced a server error on Pending EOI screen, while rejecting the coverage amount. Please see the screen shot below on the email that I received.
let me know if there is anything i can do to resolve it through UI.
Getting members details from client. In the mean time could you please investigate and provide feedback on this server error.
cc Christina Karnes Robyn Adkison
apxSpecs
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Hi Monika Demla,
Below are 3c's of reported issue-
Concern: Server error on Pending EOI screen, while rejecting the coverage amount.
Cause: We save rejection remark and user details who rejected changes in database. While saving user details, we save Firstname and lastname of admin who are doing change - in this case admin name is "Carrissa D'Anna". While saving this user name, query terminated in between due to signle quote present in Lastname of user (D'Anna). This caused server error while rejecting coverage amount.
Correction: We need code changes to resolve this issue. SQL query parameterization is required. This will handle single quote in admin name properly. Record will be saved without any issue.
Please let us know if you need more details on this.
Thanks,
Vijayendra