Virgin | Server error on life plan, Pendin EOI- reject screen

Hi Team,
Client faced a server error on Pending EOI screen, while rejecting the coverage amount. Please see the screen shot below on the email that I received.

let me know if there is anything i can do to resolve it through UI.

Getting members details from client. In the mean time could you please investigate and provide feedback on this server error.

cc Christina Karnes Robyn Adkison

apxSpecs