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  1. Workterra BenAdmin
  2. WB-504

Virgin | Server error on life plan, Pendin EOI- reject screen

    Details

    • Environment:
      Production
    • Categories:
      Enrollment - Life/LTD plans
    • Company:
      Virgin Atlantic
    • Reported by:
      Client
    • Stage Company Name:
      Virgin
    • Level:
      Admin

      Description

      Hi Team,
      Client faced a server error on Pending EOI screen, while rejecting the coverage amount. Please see the screen shot below on the email that I received.

      let me know if there is anything i can do to resolve it through UI.

      Getting members details from client. In the mean time could you please investigate and provide feedback on this server error.

      cc Christina Karnes Robyn Adkison

      apxSpecs

        Attachments

          Activity

          Monika.Demla Monika Demla (Inactive) created issue -
          amit.kumawat Amit Kumawat (Inactive) made changes -
          Field Original Value New Value
          Attachment ErrorLog.txt [ 74254 ]
          amit.kumawat Amit Kumawat (Inactive) made changes -
          Assignee Nidhi Kaul [ nidhi.kaul ] Amit Kumawat [ amit.kumawat ]
          vijayendra Vijayendra Shinde (Inactive) made changes -
          Assignee Amit Kumawat [ amit.kumawat ] Rohan J Khandave [ rohan.khandave ]
          amit.kumawat Amit Kumawat (Inactive) made changes -
          Remaining Estimate 0h [ 0 ]
          Time Spent 1.5h [ 5400 ]
          Worklog Id 107445 [ 107445 ]
          seema.gaikwad Seema Gaikwad (Inactive) made changes -
          Assignee Rohan J Khandave [ rohan.khandave ] Seema Gaikwad [ seema.gaikwad ]
          seema.gaikwad Seema Gaikwad (Inactive) made changes -
          Status Open [ 1 ] In Development [ 10007 ]
          rohan.khandave Rohan J Khandave (Inactive) made changes -
          Caused by UI Refresh Yes [ 18590 ]
          Original Estimate 0h [ 0 ]
          Prashant.samal Prashant Samal (Inactive) made changes -
          Workflow WB: Bugs Project Management Workflow [ 65619 ] 0803 Copy of WB: Bugs Project Management Workflow [ 65790 ]
          seema.gaikwad Seema Gaikwad (Inactive) made changes -
          Time Spent 1.5h [ 5400 ] 5.5h [ 19800 ]
          Worklog Id 107533 [ 107533 ]
          rohan.khandave Rohan J Khandave (Inactive) made changes -
          Priority Critical [ 1 ] Medium [ 3 ]
          Monika.Demla Monika Demla (Inactive) made changes -
          Assignee Seema Gaikwad [ seema.gaikwad ] Monika Demla [ monika.demla ]
          Monika.Demla Monika Demla (Inactive) made changes -
          Status In Development [ 10007 ] Local Testing [ 10200 ]
          Monika.Demla Monika Demla (Inactive) made changes -
          Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
          Monika.Demla Monika Demla (Inactive) made changes -
          Status Stage Testing [ 10201 ] Pre-prod Testing [ 11500 ]
          Monika.Demla Monika Demla (Inactive) made changes -
          Resolution Done [ 10000 ]
          Status Pre-prod Testing [ 11500 ] Production Review [ 11501 ]
          Monika.Demla Monika Demla (Inactive) made changes -
          Status Production Review [ 11501 ] Closed [ 6 ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Root Cause Bug [ 18430 ]
          Prashant.samal Prashant Samal (Inactive) made changes -
          Workflow 0803 Copy of WB: Bugs Project Management Workflow [ 65790 ] 2203 WB: Bugs Project Management Workflow [ 66948 ]
          abhay.patil Abhay Patil (Inactive) made changes -
          Description Hi Team,
           Client faced a server error on Pending EOI screen, while rejecting the coverage amount. Please see the screen shot below on the email that I received.

          let me know if there is anything i can do to resolve it through UI.
           !image-2018-03-07-08-21-13-128.png|thumbnail!

          Getting members details from client. In the mean time could you please investigate and provide feedback on this server error.

          cc [~christina.karnes] [~Robyn.Adkison]

          Hi Team,
           Client faced a server error on Pending EOI screen, while rejecting the coverage amount. Please see the screen shot below on the email that I received.

          let me know if there is anything i can do to resolve it through UI.
           !image-2018-03-07-08-21-13-128.png|thumbnail!

          Getting members details from client. In the mean time could you please investigate and provide feedback on this server error.

          cc [~christina.karnes] [~Robyn.Adkison]

          apSpecs

          abhay.patil Abhay Patil (Inactive) made changes -
          Description Hi Team,
           Client faced a server error on Pending EOI screen, while rejecting the coverage amount. Please see the screen shot below on the email that I received.

          let me know if there is anything i can do to resolve it through UI.
           !image-2018-03-07-08-21-13-128.png|thumbnail!

          Getting members details from client. In the mean time could you please investigate and provide feedback on this server error.

          cc [~christina.karnes] [~Robyn.Adkison]

          apSpecs

          Hi Team,
           Client faced a server error on Pending EOI screen, while rejecting the coverage amount. Please see the screen shot below on the email that I received.

          let me know if there is anything i can do to resolve it through UI.
           !image-2018-03-07-08-21-13-128.png|thumbnail!

          Getting members details from client. In the mean time could you please investigate and provide feedback on this server error.

          cc [~christina.karnes] [~Robyn.Adkison]

          apxSpecs

          Prashant.samal Prashant Samal (Inactive) made changes -
          Workflow 2203 WB: Bugs Project Management Workflow [ 66948 ] 0604 Issues Management Workflow [ 68382 ]
          Prashant.samal Prashant Samal (Inactive) made changes -
          Labels ServerError_invalid_Inputs
          vijayendra Vijayendra Shinde (Inactive) made changes -
          Link This issue relates to DEV-4388 [ DEV-4388 ]

            People

            Assignee:
            Monika.Demla Monika Demla (Inactive)
            Reporter:
            Monika.Demla Monika Demla (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 0h
                0h
                Remaining:
                Remaining Estimate - 0h
                0h
                Logged:
                Time Spent - 5.5h
                5.5h