TIBCO - August Invoice Issues

Please see the adjustment issues BCC is having with TIBCO's August bill.

Issue 1: LTD coverage is being unbilled and rebilled at a pro-rated monthly portion. Example: Alec Cross Originally billing for January for Long-Term Disability at $16.25 on the January Invoice. On the August invoice he is being credited for January in the Amount of -$16.25 and being rebilled at $3.67. We did load a new salary effective 1/25/2017, but no billing adjustment should have occurred. The system looks like it is trying to pro-rate for those last 7 days of the month. (16.25/31*7=$3.67)

Other examples: Aaron Shoffa, Adrian Johnson, and many more.

Issue 2: Abay Prajapati terminated 5/31/2017 via a file load that occurred on 6/13/2017. The adjustments on the August invoice look correct with the exception of the COBRA Admin Coverage. COBRA admin did not credit for June or July and COBRA admin is still being billed for August. Even stranger he is being rebilled for January through May which he was previously billed during those billing cycles. Another example of same issue is Shaohua Qu.

Issue 3: Barton Wright his ADD is not age reducing correctly. His age reduction should be the same as life with a volume of $169,000.00. The system for ADD is crediting $110,000 and re-billing at a volume of $260,000 February through current month of August. It looks like the system has not been doing the ADD age reductions correctly from the beginning. The system was reducing the amount to $110,000 versus $169,000