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  1. WORKTERRA
  2. WT-10187

TIBCO - August Invoice Issues

    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Report
    • Reported by:
      Client
    • Company:
      TIBCO
    • Item State:
      Production Complete - Closed
    • Sprint:
      WT Sprint 41

      Description

      Please see the adjustment issues BCC is having with TIBCO's August bill.

      Issue 1: LTD coverage is being unbilled and rebilled at a pro-rated monthly portion. Example: Alec Cross Originally billing for January for Long-Term Disability at $16.25 on the January Invoice. On the August invoice he is being credited for January in the Amount of -$16.25 and being rebilled at $3.67. We did load a new salary effective 1/25/2017, but no billing adjustment should have occurred. The system looks like it is trying to pro-rate for those last 7 days of the month. (16.25/31*7=$3.67)

      Other examples: Aaron Shoffa, Adrian Johnson, and many more.

      Issue 2: Abay Prajapati terminated 5/31/2017 via a file load that occurred on 6/13/2017. The adjustments on the August invoice look correct with the exception of the COBRA Admin Coverage. COBRA admin did not credit for June or July and COBRA admin is still being billed for August. Even stranger he is being rebilled for January through May which he was previously billed during those billing cycles. Another example of same issue is Shaohua Qu.

      Issue 3: Barton Wright his ADD is not age reducing correctly. His age reduction should be the same as life with a volume of $169,000.00. The system for ADD is crediting $110,000 and re-billing at a volume of $260,000 February through current month of August. It looks like the system has not been doing the ADD age reductions correctly from the beginning. The system was reducing the amount to $110,000 versus $169,000

        Attachments

        1. AD&D Plan.png
          AD&D Plan.png
          178 kB
        2. FW 1211 Sprint - Development Approval.msg
          51 kB
        3. FW Development approval for 9-Nov-2017.msg
          141 kB
        4. FW Development approval for 9-Nov-2017.msg
          141 kB
        5. Life Plan.png
          Life Plan.png
          177 kB
        6. Payroll Changes.png
          Payroll Changes.png
          139 kB
        7. Scenarios.xls
          20 kB

          Issue Links

            Activity

            prasanna Prasanna Karlekar (Inactive) logged work - 18/Jul/17 11:30 PM
            • Time Spent:
              3.5h
               

              Issue Analysis
              Correction script
              Code Fix - In Progress
              JIRA status update

            prasanna Prasanna Karlekar (Inactive) logged work - 20/Jul/17 12:30 AM
            • Time Spent:
              2.25h
               

              Code fix and unit testing for Retro Add appearing with prorated premiums
              JIRA Update

            jyoti.agrawal Jyoti Agrawal (Inactive) logged work - 20/Jul/17 09:22 AM
            • Time Spent:
              2h
               

              Data audit

            venkatesh.pujari Venkatesh Pujari (Inactive) logged work - 20/Jul/17 12:22 PM
            • Time Spent:
              1.5h
               

              Testing on Hspl copy

            jyoti.mayne Jyoti Mayne logged work - 20/Jul/17 06:19 PM
            • Time Spent:
              2.5h
               

              discussion with Prasanna, analysis of age reduction issue and reply to client

            prasanna Prasanna Karlekar (Inactive) logged work - 20/Jul/17 10:00 PM
            • Time Spent:
              5.5h
               

              Discussion with Enrollment Team on Age reduction issue
              Discussion on returns to be made by Employee-PlanDesign ID or by EnrollmentID
              Code fix and Unit testing for retro term scenario
              Discussion with QA for TIBCO - Aug 2017 Invoice testing
              Audit script modification for Retro Add records verification
              Data audit - Issue found in Retro Terms

            prasanna Prasanna Karlekar (Inactive) logged work - 22/Jul/17 01:00 AM
            • Time Spent:
              2h
               

              Code changes and unit testing to fix the retro Term adjustment scenario - Need to check different solution as it is failing in some different scenario
              JIRA update for TIBCO audit

            prasanna Prasanna Karlekar (Inactive) logged work - 04/Aug/17 12:00 AM
            • Time Spent:
              0.25h
               

              Scenario creation

            prasanna Prasanna Karlekar (Inactive) logged work - 05/Aug/17 01:00 AM
            • Time Spent:
              0.25h
               

              Code review

            prasanna Prasanna Karlekar (Inactive) logged work - 08/Aug/17 12:30 AM
            • Time Spent:
              0.5h
               

              Audit

            prasanna Prasanna Karlekar (Inactive) logged work - 09/Aug/17 01:00 AM
            • Time Spent:
              1h
               

              Generated Invoices with existing procedure and after changing the procedure.
              Compared data before and after change

            prasanna Prasanna Karlekar (Inactive) logged work - 10/Aug/17 01:30 AM
            • Time Spent:
              0.5h
               

              Issue fix verification

            prasanna Prasanna Karlekar (Inactive) logged work - 07/Nov/17 12:00 AM
            • Time Spent:
              1h
               

              Code check in verification
              Query reply

            prasanna Prasanna Karlekar (Inactive) logged work - 06/Dec/17 11:30 PM
            • Time Spent:
              0.75h
               

              Verified output after applying condition - Scenarios getting failed

            prasanna Prasanna Karlekar (Inactive) logged work - 07/Dec/17 10:30 PM
            • Time Spent:
              0.5h
               

              Discussion
              JIRA update

            prasanna Prasanna Karlekar (Inactive) logged work - 13/Dec/17 04:30 AM
            • Time Spent:
              0.5h
               

              Scenario testing

            venkatesh.pujari Venkatesh Pujari (Inactive) logged work - 15/Dec/17 07:25 PM
            • Time Spent:
              4h
               

              Testing on LB

            prasanna Prasanna Karlekar (Inactive) logged work - 19/Dec/17 12:30 AM
            • Time Spent:
              2.5h
               

              Scenario testing - First Invoice 9 scenarios with different Add/Term Policies combinations completed
              Code check in
              Scenario analysis and fix when cost is changed as per ageband
              Email communication

            venkatesh.pujari Venkatesh Pujari (Inactive) logged work - 19/Dec/17 08:35 AM
            • Time Spent:
              3h
               

              Testing on LB

            prasanna Prasanna Karlekar (Inactive) logged work - 19/Dec/17 08:30 PM
            • Time Spent:
              2.5h
               

              3C updates
              Scenario Testing - Tier changes (In Progress)

            venkatesh.pujari Venkatesh Pujari (Inactive) logged work - 20/Dec/17 12:29 PM
            • Time Spent:
              3h
               

              Testing on LB

            venkatesh.pujari Venkatesh Pujari (Inactive) logged work - 20/Dec/17 06:52 PM
            • Time Spent:
              4h
               

              Testing on LB

            prasanna Prasanna Karlekar (Inactive) logged work - 21/Dec/17 01:00 AM
            • Time Spent:
              2.5h
               

              Scenario discussion and verification for Self Insured Component issue when made non billable
              Tier changes verification and Age band change scenario verification

            venkatesh.pujari Venkatesh Pujari (Inactive) logged work - 21/Dec/17 12:13 PM
            • Time Spent:
              7.5h
               

              Testing of Retro Add and Retro Term scenarios.

            prasanna Prasanna Karlekar (Inactive) logged work - 21/Dec/17 11:00 PM
            • Time Spent:
              2.5h
               

              Age band scenario repro on LB
              Could not repro the scenario on LB
              Changes verified on existing data

            venkatesh.pujari Venkatesh Pujari (Inactive) logged work - 27/Dec/17 12:28 PM
            • Time Spent:
              6h
               

              Testing on Stage

            venkatesh.pujari Venkatesh Pujari (Inactive) logged work - 02/Jan/18 12:57 PM
            • Time Spent:
              7.5h
               

              Testing on Production

              People

              Assignee:
              dkulling Debbie Kulling
              Reporter:
              dkulling Debbie Kulling
              Account Executive:
              Debbie Kulling
              Developer:
              Prasanna Karlekar (Inactive)
              QA:
              Venkatesh Pujari (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

                Created:
                Updated:
                Dev Due Date:
                Pre-Prod Due Date:
                Production Due Date:

                  Time Tracking

                  Estimated:
                  Original Estimate - 2h Original Estimate - 2h
                  2h
                  Remaining:
                  Time Spent - 69.5h Remaining Estimate - 0.75h
                  0.75h
                  Logged:
                  Time Spent - 69.5h Remaining Estimate - 0.75h
                  69.5h