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  1. WORKTERRA
  2. WT-10316

Sea Tac - Invoice Adjustment Issue

    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      Production
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Report
    • Reported by:
      Client
    • Company:
      All Clients/Multiple Clients
    • Item State:
      Production Complete - Closed

      Description

      Background: BCC has an incorrect update rule at the rate level that was causing the new elections to get a rate/age band as of January 1st. I had BCC correct the rule and manually go in an correct the impacted employees. That fixed the invoice amounts but there are some strange adjustments coming out on the August bill. My guess is after researching that some bad date/costs are in the billing table due to all the changes. This impacts two employees

      Tim Ramsaur’s billing - he experienced a birthday in June and is being billed for entire month of June. His date of birth was June 25th? He should not be billed the increase rate until July's bill?

      Gus Garcia DOB:4/22/72 (age 45)
      Please note: Gus also had a volume change as the group first told us he should have 150k, then the group advised 100K, and finally it was decided that 150K was approved by Sun Life after all.

      Invoice costs/adjustments before rate was corrected
      April- $17.10 (age 44), volume 150K
      May- we billed 11.40, volume 100K
      June – we billed 25.65, volume 150K( adjustment for May, credit 11.40 and re-bill for 25.65)
      July- we billed 25.65, volume 150K

      After rate correction below are the adjustments on the current August invoice.
      August – is billing correctly
      July adj is a wash. – this is fine.
      June is billing 42.75 and crediting 25.65?
      May is billing 42.75 and crediting 25.65?
      April is billing 5.13 and crediting 7.70? – Not sure why this adjustment is appearing for Garcia?

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            Activity

            Transition Time In Source Status Execution Times
            Jyoti Agrawal (Inactive) made transition -
            Open In Development
            1d 12h 32m 1
            Sachin Hingole (Inactive) made transition -
            In Development In LB Testing
            3h 38m 1
            Venkatesh Pujari (Inactive) made transition -
            In LB Testing Stage Testing
            11d 23h 3m 1
            Venkatesh Pujari (Inactive) made transition -
            Stage Testing In Production Testing
            20h 40m 1
            Venkatesh Pujari (Inactive) made transition -
            In Production Testing Production Complete
            1h 31m 1
            Debbie Kulling made transition -
            Production Complete Closed
            201d 6h 48m 1

              People

              Assignee:
              dkulling Debbie Kulling
              Reporter:
              dkulling Debbie Kulling
              Account Executive:
              Debbie Kulling
              Developer:
              Jyoti Agrawal (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Code Review Date:

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