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Type:
Bug
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Status: Closed
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Priority:
Critical
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:None
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Environment:Stage
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Bug Severity:Medium
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Module:Platform
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Reported by:Client
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Item State:Production Complete - Closed
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Reported by Customer:BCC
BCC had a demo yesterday (Aug 2nd) and they used their demo site TotalWorks on stage. The demo did not go well. Below are some of the issues they ran into. BCC did a demo on July 24th using TotalWorks and did experience any issues. So something happened between July 24th and August 2nd.
I need to know caused all of the issues yesterday. BCC said they did not make any changes to TotalWorks. I tried to run company history for the benefits and I got a server error. I was able to run history on company information and I got change below but that was made at the beginning of July. Please let me know what happened and what needs to be done to fix this site. BCC has multiple demos next week and I need to be sure this does not happen again.
Demo issues
1. Received multiple “Server Error” messages throughout the time I was performing the demo – both when I was logged in as the Employer and Employee. They were all very random and caused me to log in and out several times. No joke – it was a least 5 times.
2. The admin user was: Username: BCCDEMOADMIN and Password: Hobbs@123456 — for whatever reason kept returning a “this user has view only capabilities”. Again, I had to pause in my presentation several times and when I went into the Admin User – the user access rights had changed. I did not change this. So, during the demo I changed it from the “default” to our “BCC Admin”.
3. The BCC Admin rights do include the ability to “view finalized invoices”, however, and again when I tried to access it – it returned the message “you have view only rights”. And returned “no records found”.
3. I typically illustrate how if you do not select the HDHP plan, the H.S.A. will not appear in your drop. Of course, guess what appeared – the H.S.A. Not only did it appear but it required me to put $0.00 in and showed that I was enrolled. Again, have no IDEA why this would occur.
4. Reports: I always run an Enrollment report for illustrative purposes. I always put the following dates in the report: 1/1/2016 through the current date. This returns many records. Yesterday, it showed “no enrollments”. Then, I tried an employee census – again showed “no records found”.
- is caused by
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- Closed
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WT-10438 Functional-Totalworks-Partner Login-Employee View history- Server error
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- Closed
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- Rejected
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- Production Complete
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- relates to
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- Closed
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| Field | Original Value | New Value |
|---|---|---|
| Module | Parent values: BenAdmin(10100) | Parent values: Platform(10106) |
Hi Hrishikesh,
Can you please verify mentioned points and let us know if any changes deployed on these areas.
Let development know in case issues.
Regards,
Satya Prakash
| Assignee | Satya [ ID10004 ] | Hrishikesh Deshpande [ hrishikesh.deshpande ] |
Hi Priya,
Please go through all the demo issues mentioned above. Try to reproduce them and create JIRA for all the issues which can not be resolved through customization changes.
Share your findings asap.
Thanks
-Prasad
| Assignee | Hrishikesh Deshpande [ hrishikesh.deshpande ] | Priya Handepatil [ priya.handepatil ] |
| Remaining Estimate | 4h [ 14400 ] | |
| Original Estimate | 4h [ 14400 ] |
| Remaining Estimate | 4h [ 14400 ] | 3.5h [ 12600 ] |
| Time Spent | 0.5h [ 1800 ] | |
| Worklog Id | 69413 [ 69413 ] |
Priya Handepatil (Inactive)
made changes -
| Attachment | Employee Census.png [ 57614 ] |
Priya Handepatil (Inactive)
made changes -
Priya Handepatil (Inactive)
made changes -
Priya Handepatil (Inactive)
made changes -
Priya Handepatil (Inactive)
made changes -
Hi
I have verified mentioned scenarios on Stage
First Scenario:
Received multiple “Server Error” messages throughout the time I was performing the demo – both when I was logged in as the Employer and Employee. They were all very random and caused me to log in and out several times. No joke – it was a least 5 times.
Harbinger Comment:
I have verified with Both "Employee and Employer " Login, there is no frequent server errors occurred.There is server error on "View history" Page for which i have logged these WT-10437 and WT-10438 jira tickets
Please let us know on which pages you have faced Server error issue
Second Scenario :
The admin user was: Username: BCCDEMOADMIN and Password: Hobbs@123456 — for whatever reason kept returning a “this user has view only capabilities”. Again, I had to pause in my presentation several times and when I went into the Admin User – the user access rights had changed. I did not change this. So, during the demo I changed it from the “default” to our “BCC Admin”
Harbinger Comment :
I have verified this issue For the Admin "BCCDEMOADMIN" there is only "View only rights" Please Let us know if you want Edit rights.
Third Scenario:
The BCC Admin rights do include the ability to “view finalized invoices”, however, and again when I tried to access it – it returned the message “you have view only rights”. And returned “no records found”.
Harbinger Comment :
I have verified this issue ,I have logged WT-10441 jira ticket for the same
Fourth Scenario :
I typically illustrate how if you do not select the HDHP plan, the H.S.A. will not appear in your drop. Of course, guess what appeared – the H.S.A. Not only did it appear but it required me to put $0.00 in and showed that I was enrolled. Again, have no IDEA why this would occur.
Harbinger Comment :
I have verified this issue And i have logged WT-10439 Jira ticket for the same
Fifth Scenario:
Reports: I always run an Enrollment report for illustrative purposes. I always put the following dates in the report: 1/1/2016 through the current date. This returns many records. Yesterday, it showed “no enrollments”. Then, I tried an employee census – again showed “no records found”.
Harbinger Comment:
I have verified this issue by running enrollment reports with Date 01/01/2016 through the current date , also verified employee census its working fine and showing all enrollment records.
Note: I will updated the JIRA Once all issues get resolved.
CC:Sachin Hingole Rakesh Roy Hrishikesh Deshpande
Thanks,
Priya Handepatil
Priya Handepatil (Inactive)
added a comment - Hi
I have verified mentioned scenarios on Stage
First Scenario:
Received multiple “Server Error” messages throughout the time I was performing the demo – both when I was logged in as the Employer and Employee. They were all very random and caused me to log in and out several times. No joke – it was a least 5 times.
Harbinger Comment:
I have verified with Both "Employee and Employer " Login, there is no frequent server errors occurred.There is server error on "View history" Page for which i have logged these WT-10437 and WT-10438 jira tickets
Please let us know on which pages you have faced Server error issue
Second Scenario :
The admin user was: Username: BCCDEMOADMIN and Password: Hobbs@123456 — for whatever reason kept returning a “this user has view only capabilities”. Again, I had to pause in my presentation several times and when I went into the Admin User – the user access rights had changed. I did not change this. So, during the demo I changed it from the “default” to our “BCC Admin”
Harbinger Comment :
I have verified this issue For the Admin "BCCDEMOADMIN" there is only "View only rights" Please Let us know if you want Edit rights.
Third Scenario:
The BCC Admin rights do include the ability to “view finalized invoices”, however, and again when I tried to access it – it returned the message “you have view only rights”. And returned “no records found”.
Harbinger Comment :
I have verified this issue ,I have logged WT-10441 jira ticket for the same
Fourth Scenario :
I typically illustrate how if you do not select the HDHP plan, the H.S.A. will not appear in your drop. Of course, guess what appeared – the H.S.A. Not only did it appear but it required me to put $0.00 in and showed that I was enrolled. Again, have no IDEA why this would occur.
Harbinger Comment :
I have verified this issue And i have logged WT-10439 Jira ticket for the same
Fifth Scenario:
Reports: I always run an Enrollment report for illustrative purposes. I always put the following dates in the report: 1/1/2016 through the current date. This returns many records. Yesterday, it showed “no enrollments”. Then, I tried an employee census – again showed “no records found”.
Harbinger Comment:
I have verified this issue by running enrollment reports with Date 01/01/2016 through the current date , also verified employee census its working fine and showing all enrollment records.
Note: I will updated the JIRA Once all issues get resolved.
CC: Sachin Hingole Rakesh Roy Hrishikesh Deshpande
Thanks,
Priya Handepatil
Priya Handepatil (Inactive)
logged work - 04/Aug/17 11:27 AM -
- Time Spent:
- 5.5h
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Testing and Internal Discussion
Priya Handepatil (Inactive)
made changes -
| Remaining Estimate | 3.5h [ 12600 ] | 0h [ 0 ] |
| Time Spent | 0.5h [ 1800 ] | 6h [ 21600 ] |
| Worklog Id | 69454 [ 69454 ] |
I cannot go back to BCC and tell them we cannot reproduce most of the issues. The site worked fine on 7/24. How did the admin rights get changed? Can you see who changed it? Was anything else released to stage. I have to provide the 3Cs on the issues.
Dev team will be working on JIRA's linked with this ticket and will share the 3'cs for the same.
Meanwhile, could please let us know the next demo date so that team can prioritize planned tasks
Thanks
-Prasad
CC : SatyaHrishikesh DeshpandeRakesh RoyPriya Handepatil
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- Time Spent:
- 1.75h
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Issue Analysis, Internal Discussions
| Time Spent | 6h [ 21600 ] | 7.75h [ 27900 ] |
| Worklog Id | 69587 [ 69587 ] |
On the second scenario who changed it to View Only. It was not view only on the 7/24
BCC has a demo on Wednesday morning (August 9th) so the demo site needs to be fully functional/tested by Tuesday.
Hi Debbie Kulling,
One of our team is changed users rights accidentally for default admin policy while doing some analysis.
| Time Spent | 7.75h [ 27900 ] | 9.75h [ 35100 ] |
| Worklog Id | 69681 [ 69681 ] |
-
- Time Spent:
- 0.5h
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Discussion with Jaideep, Sheetal
| Time Spent | 9.75h [ 35100 ] | 10.25h [ 36900 ] |
| Worklog Id | 69806 [ 69806 ] |
I need to make sure that the TotalWorks demo site is fully operational by tomorrow. They have a demo on Wednesday and I need to test it tomorrow
| Assignee | Priya Handepatil [ priya.handepatil ] | Rohit Shete [ rohit.shete ] |
| Assignee | Rohit Shete [ rohit.shete ] | Priya Handepatil [ priya.handepatil ] |
| Attachment | WT-10419_CA_Class_Customization.png [ 57958 ] |
Hi Debbie Kulling,
WT-10441 linked to this JIRA is related to Invoice.
Issue is: Company Admin is unable to view the finalized invoice.
After initial analysis we found that, quick fix will be to change admin user class configuration. For more details please refer Jyoti A. comment in WT-10441.
As of now, for demo purpose, is it possible for you to change company admin classes customization as per below screen shot:
Kindly update.
Thank you!
I changed the admin access to the configuration in the screenshot
Following are updates on Demo Issues till now :
Scenario #1 : related to server errors
WT-10437 : Code fix is provided on LB, this will go on stage with regular patch schedule.
WT- 10438 : Fixed.
--------------------------------------------------
Scenario #2 : Admin rights are updated with User access policy.
--------------------------------------------------
Scenario #3 :
WT-10441 : Admin rights customization are done.
--------------------------------------------------
Scenario #4 :
WT-10439 : This issue is fixed with customization work around. Request you to please refer dev comments and do customization on main company. Meanwhile dev team is working on fix for that issue.
---------------------------------------------------
Scenario #5 :
As verified, Enrollment reports with Date 01/01/2016 through the current date worked fine and shown proper records , also verified employee census its working fine.
---------------------------------------------------
In Addition, we have verified employee workflow and all links on employee dashboard.No server error found.
CC: Hrishikesh DeshpandeJaideep VinchurkarPriya HandepatilPrasanna KarlekarJyoti AgrawalSatyaVishal BajadRohit SheteJyoti Mayne
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- Time Spent:
- 2h
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Sanity Testing
Internal Discussion
| Time Spent | 10.25h [ 36900 ] | 12.25h [ 44100 ] |
| Worklog Id | 70177 [ 70177 ] |
| Time Spent | 12.25h [ 44100 ] | 13.25h [ 47700 ] |
| Worklog Id | 70206 [ 70206 ] |
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- Time Spent:
- 0.5h
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Discussion
JIRA update
Regarding WT-10439 :
Team has verified the customization changes and related functionality on HSPL copy and not on main company.
Request you to do the said customization prior to demo on Main company so as to avoid hurdles during demo.
CC: Jaideep VinchurkarHrishikesh DeshpandeJyoti MayneRohit Shete
| Time Spent | 13.25h [ 47700 ] | 13.5h [ 48600 ] |
| Worklog Id | 70529 [ 70529 ] |
| Time Spent | 13.5h [ 48600 ] | 14h [ 50400 ] |
| Worklog Id | 72542 [ 72542 ] |
| Status | Open [ 1 ] | In Development [ 10007 ] |
| Status | In Development [ 10007 ] | Local Testing [ 10200 ] |
| Status | Local Testing [ 10200 ] | Stage Testing [ 10201 ] |
| Status | Stage Testing [ 10201 ] | Production Testing [ 10202 ] |
| Assignee | Priya Handepatil [ priya.handepatil ] | Debbie Kulling [ dkulling ] |
| Resolution | Fixed [ 1 ] | |
| Status | Production Testing [ 10202 ] | Production Complete [ 10028 ] |
| Item State | Parent values: Production Complete(10222)Level 1 values: Closed(10223) |
Closed ticket.
| Status | Production Complete [ 10028 ] | Closed [ 6 ] |
| Environment_New | Stage [ 18443 ] |
| Transition | Time In Source Status | Execution Times |
|---|
|
41d 17h 1m | 1 |
|
4s | 1 |
|
4s | 1 |
|
3s | 1 |
|
16s | 1 |
|
53s | 1 |
Hrishikesh Deshpande