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  1. WORKTERRA
  2. WT-10915

LONG W4 Form Not Saving

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    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Medium
    • Resolution: Cannot Reproduce
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Onboard
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Reported by:
      Support
    • Module:
      BenAdmin
    • Severity:
      Simple

      Description

      Hello,

      2 new hires have had 1 field that isn’t saving on the W-4. Seth Miraglia and Ashraf Faraj’s W-4 did not show their election of Single, Married, etc. It’s saving the other fields, just not this one. This was an issue in the past but was previously worked out.

      The Admin completed Ashraf’s onboarding with him and verified that he did complete and save the field. When the Admin entered and saved the information, the field saved. Can you please review?

      Thank you

        Attachments

        1. W4-Seth Miraglia.png
          W4-Seth Miraglia.png
          251 kB
        2. W4-Ashraf Faraj.png
          W4-Ashraf Faraj.png
          246 kB
        3. Test Employee tour.png
          Test Employee tour.png
          339 kB
        4. Test Employee login.png
          Test Employee login.png
          377 kB

          Activity

            People

            Assignee:
            Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive)
            Reporter:
            Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

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