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Type:
Support Activity
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Status: Resolved
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Priority:
Medium
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Resolution: Cannot Reproduce
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Affects Version/s: None
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Fix Version/s: None
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Component/s: Onboard
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Labels:None
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Support Task Type:Data Correction
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Reported by:Support
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Module:BenAdmin
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Severity:Simple
Hello,
2 new hires have had 1 field that isn’t saving on the W-4. Seth Miraglia and Ashraf Faraj’s W-4 did not show their election of Single, Married, etc. It’s saving the other fields, just not this one. This was an issue in the past but was previously worked out.
The Admin completed Ashraf’s onboarding with him and verified that he did complete and save the field. When the Admin entered and saved the information, the field saved. Can you please review?
Thank you
| Field | Original Value | New Value |
|---|---|---|
| Description |
Hello, 2 new hires have had 1 field that isn’t saving on the W-4. Seth Miraglia and Ashraf Faraj’s W-4 did not show their election of Single, Married, etc. It’s saving the other fields, just not this one. This was an issue in the past but was previously worked out. The Admin completed Ashraf’s onboarding with him and verified that he did complete and save the field. Can you please review? Thank you |
Hello, 2 new hires have had 1 field that isn’t saving on the W-4. Seth Miraglia and Ashraf Faraj’s W-4 did not show their election of Single, Married, etc. It’s saving the other fields, just not this one. This was an issue in the past but was previously worked out. The Admin completed Ashraf’s onboarding with him and verified that he did complete and save the field. When the Admin entered and saved the information, the field saved. Can you please review? Thank you |
| Assignee | Vijay Siddha [ vijays ] | Mahendra Mungase [ mahendra.mungase ] |
| Assignee | Mahendra Mungase [ mahendra.mungase ] | Rajendra Joshi [ rajendraj ] |
Hi Traci Simpson,
Using company Long on production, we have verified that information on W4 form is getting saved for new hire employee including field 'Please select a withholding category'. Here, election of all values such as Married, Married but withhold at higher Single rate and Single is getting saved during tour. It also reflects correctly in employee and partner login. PFA screen shots.
We have also verified that, both of above mentioned employees have saved all the fields on W4 forms. PFA screen shots.
Steps performs are as below :
1. Created new Hire Employee, on Long, Production.
2. Logged in as employee and during onboard tours, entered data in W4 form and saved.
3. Confirmed whether data is saved by returning back from next page.
4. Confirmed whether all options in dropdown are getting saved for all fields in W4 form.
5. Completed tours, BenAdmin Self Serve mode and reached employee dashboard.
6. Confirmed all data reflecting correctly in W4
7. Logged in as partner and while managing above employee, Confirmed all data reflecting correctly in W4
Please let us know if you are doing any different step than above given steps. Also let us know if any specific scenario. Please let us know if any query.
With Best Regards
Rajendra Joshi
CC: Hrishikesh Deshpande, Swapnil Pandhare, Mahendra Mungase
Rajendra Joshi (Inactive)
added a comment - - edited Hi Traci Simpson ,
Using company Long on production, we have verified that information on W4 form is getting saved for new hire employee including field 'Please select a withholding category'. Here, election of all values such as Married, Married but withhold at higher Single rate and Single is getting saved during tour. It also reflects correctly in employee and partner login. PFA screen shots.
We have also verified that, both of above mentioned employees have saved all the fields on W4 forms. PFA screen shots.
Steps performs are as below :
1. Created new Hire Employee, on Long, Production.
2. Logged in as employee and during onboard tours, entered data in W4 form and saved.
3. Confirmed whether data is saved by returning back from next page.
4. Confirmed whether all options in dropdown are getting saved for all fields in W4 form.
5. Completed tours, BenAdmin Self Serve mode and reached employee dashboard.
6. Confirmed all data reflecting correctly in W4
7. Logged in as partner and while managing above employee, Confirmed all data reflecting correctly in W4
Please let us know if you are doing any different step than above given steps. Also let us know if any specific scenario. Please let us know if any query.
With Best Regards
Rajendra Joshi
CC: Hrishikesh Deshpande , Swapnil Pandhare , Mahendra Mungase Rajendra Joshi (Inactive)
made changes -
| Attachment | W4-Seth Miraglia.png [ 60418 ] | |
| Attachment | Test Employee login.png [ 60419 ] | |
| Attachment | Test Employee tour.png [ 60420 ] | |
| Attachment | W4-Ashraf Faraj.png [ 60421 ] |
Rajendra Joshi (Inactive)
made changes -
| Assignee | Rajendra Joshi [ rajendraj ] | Traci Simpson [ traci.simpson@ebsbenefits.com ] |
Rajendra Joshi (Inactive)
made changes -
| Remaining Estimate | 2h [ 7200 ] | |
| Original Estimate | 2h [ 7200 ] |
Rajendra Joshi (Inactive)
made changes -
| Remaining Estimate | 2h [ 7200 ] | 0h [ 0 ] |
| Time Spent | 2h [ 7200 ] | |
| Worklog Id | 76349 [ 76349 ] |
Nidhi Kaul (Inactive)
made changes -
| Component/s | OnBoard [ 10001 ] |
| Status | Open [ 1 ] | Waiting for Customer Input [ 10500 ] |
Thank you for this information. I will let the AE know.
| Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
| Resolution | Cannot Reproduce [ 5 ] | |
| Status | In Progress [ 3 ] | Resolved [ 5 ] |
| Transition | Time In Source Status | Execution Times |
|---|
|
15h 47m | 1 |
|
3h 14m | 1 |
|
7s | 1 |
Nagini Indugula
Diana Wong
Michelle Parker
Jennifer Johnson
Deborah Mascot