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  1. WORKTERRA
  2. WT-10938

Getting server error In Employee workflow for enroll now screen

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Cannot Reproduce
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      QA
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Harbinger
    • Sprint:
      WT Sprint 36 - Bugs

      Description

      This is scenario specific issue and not come all time below customization:
      1]QE/OE/NH has required verification both with pending.
      2]Employee workflow
      2]Medical Plan click on Enroll now screen approval pending pop will come
      3] First click on a Close button and same time click on benadmin employee home page.
      4]landing page ->next enroll now screen(dental) throwing server error.
      5]after refreshing it will start workflow from Staring page not last visited page.

      Refer attached screen shots and below error Log:

      Exception : Invalid length for a Base-64 char array or string.
      App Error Log : -
      Employee ID : 2165
      Action Name : EnrollNowPage
      Model : System.Web.Mvc.HandleErrorInfo
      Controller : UserDetails
      Web Error Log : at System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength)
      at System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
      at System.Convert.FromBase64String(String s)
      at EBS.AESCryptography.DecryptString(String base64StringToDecrypt, String passphrase)
      at WORKTERRA.SharedFunctionWebTier.DecryptString(String Input, Boolean EncodeURL)
      at WORKTERRA.BenAdmin.Areas.UserDetails.Models.EnrollNowModel.SetEnrollNowObject(String BenefitTypeID, String BenefitTypeName)
      at WORKTERRA.BenAdmin.Areas.UserDetails.Controllers.UserDetailsController.EnrollNowPage(String Parameter1, String Parameter2)
      at lambda_method(Closure , ControllerBase , Object[] )
      at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.b__39(IAsyncResult asyncResult, ActionInvocation innerInvokeState)
      at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult asyncResult)
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.b__3d()
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c_DisplayClass46.b_3f()
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c_DisplayClass46.b_3f()
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c_DisplayClass33.b_32(IAsyncResult asyncResult)
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c_DisplayClass21.<>cDisplayClass2b.b_1c()
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c_DisplayClass21.b_1e(IAsyncResult asyncResult)

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            Activity

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - CC: Satya , Hrishikesh Deshpande , Rakesh Roy , Prasad Pise , Jyoti Mayne , Gaurav Sodani
            Hide
            abhilash.warkari Abhilash Warkari (Inactive) added a comment -

            Hi Rashmita Dudhe,

            We have followed same steps given by you and also tried other negative scenarios to get this issue reproduced at our end but this issue is not getting reproduce.

            As discussed, the only possibility for this issue is invisibility of loader on screen before processing in background gets completed. If loader on a screen gets invisible, any process on a screen is processing in background and if user clicks on any link on a page, it throws server error.

            Thanks and Regards,
            :: Abhilash Warkari

            CC : Satya, Amruta Lohiya, Gaurav Sodani, Jyoti Mayne, Umesh Kadam, Hrishikesh Deshpande, Prasad Pise, Rakesh Roy

            Show
            abhilash.warkari Abhilash Warkari (Inactive) added a comment - Hi Rashmita Dudhe , We have followed same steps given by you and also tried other negative scenarios to get this issue reproduced at our end but this issue is not getting reproduce. As discussed, the only possibility for this issue is invisibility of loader on screen before processing in background gets completed. If loader on a screen gets invisible, any process on a screen is processing in background and if user clicks on any link on a page, it throws server error. Thanks and Regards, :: Abhilash Warkari CC : Satya , Amruta Lohiya , Gaurav Sodani , Jyoti Mayne , Umesh Kadam , Hrishikesh Deshpande , Prasad Pise , Rakesh Roy

              People

              Assignee:
              rashmita.dudhe Rashmita Dudhe (Inactive)
              Reporter:
              rashmita.dudhe Rashmita Dudhe (Inactive)
              Developer:
              Umesh Kadam (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

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                Updated:
                Resolved:
                Dev Due Date:

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