WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-10938

Getting server error In Employee workflow for enroll now screen

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Cannot Reproduce
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      QA
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Harbinger
    • Sprint:
      WT Sprint 36 - Bugs

      Description

      This is scenario specific issue and not come all time below customization:
      1]QE/OE/NH has required verification both with pending.
      2]Employee workflow
      2]Medical Plan click on Enroll now screen approval pending pop will come
      3] First click on a Close button and same time click on benadmin employee home page.
      4]landing page ->next enroll now screen(dental) throwing server error.
      5]after refreshing it will start workflow from Staring page not last visited page.

      Refer attached screen shots and below error Log:

      Exception : Invalid length for a Base-64 char array or string.
      App Error Log : -
      Employee ID : 2165
      Action Name : EnrollNowPage
      Model : System.Web.Mvc.HandleErrorInfo
      Controller : UserDetails
      Web Error Log : at System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength)
      at System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
      at System.Convert.FromBase64String(String s)
      at EBS.AESCryptography.DecryptString(String base64StringToDecrypt, String passphrase)
      at WORKTERRA.SharedFunctionWebTier.DecryptString(String Input, Boolean EncodeURL)
      at WORKTERRA.BenAdmin.Areas.UserDetails.Models.EnrollNowModel.SetEnrollNowObject(String BenefitTypeID, String BenefitTypeName)
      at WORKTERRA.BenAdmin.Areas.UserDetails.Controllers.UserDetailsController.EnrollNowPage(String Parameter1, String Parameter2)
      at lambda_method(Closure , ControllerBase , Object[] )
      at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.b__39(IAsyncResult asyncResult, ActionInvocation innerInvokeState)
      at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult asyncResult)
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.b__3d()
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c_DisplayClass46.b_3f()
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c_DisplayClass46.b_3f()
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c_DisplayClass33.b_32(IAsyncResult asyncResult)
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c_DisplayClass21.<>cDisplayClass2b.b_1c()
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c_DisplayClass21.b_1e(IAsyncResult asyncResult)

        Attachments

          Issue Links

          relates to

          Enhancement - An improvement or enhancement to an existing feature or task. WT-10594 HUB Enroll Now Page bookmarking for workflow

          • High - Serious problem that could block progress.
          • Production Complete

            Activity

            Ascending order - Click to sort in descending order
            rashmita.dudhe Rashmita Dudhe (Inactive) created issue -
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Field Original Value New Value
            Link This issue relates to WT-10594 [ WT-10594 ]
            Hide
            Permalink
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

            CC:Satya,Hrishikesh Deshpande,Rakesh Roy,Prasad Pise,Jyoti Mayne,Gaurav Sodani

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - CC: Satya , Hrishikesh Deshpande , Rakesh Roy , Prasad Pise , Jyoti Mayne , Gaurav Sodani
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Assignee Vijay Siddha [ vijays ] Umesh Kadam [ umesh.kadam ]
            umesh.kadam Umesh Kadam (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            umesh.kadam Umesh Kadam (Inactive) made changes -
            Item State Parent values: Development(10200)Level 1 values: In Analysis(10204)
            umesh.kadam Umesh Kadam (Inactive) made changes -
            Developer Umesh Kadam [ umesh.kadam ]
            jyoti.mayne Jyoti Mayne made changes -
            Assignee Umesh Kadam [ umesh.kadam ] Abhilash Warkari [ abhilash.warkari ]
            jyoti.mayne Jyoti Mayne made changes -
            Sprint WT Sprint 36 - Bugs [ 84 ]
            jyoti.mayne Jyoti Mayne made changes -
            Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107)
            Hide
            Permalink
            abhilash.warkari Abhilash Warkari (Inactive) added a comment -

            Hi Rashmita Dudhe,

            We have followed same steps given by you and also tried other negative scenarios to get this issue reproduced at our end but this issue is not getting reproduce.

            As discussed, the only possibility for this issue is invisibility of loader on screen before processing in background gets completed. If loader on a screen gets invisible, any process on a screen is processing in background and if user clicks on any link on a page, it throws server error.

            Thanks and Regards,
            :: Abhilash Warkari

            CC : Satya, Amruta Lohiya, Gaurav Sodani, Jyoti Mayne, Umesh Kadam, Hrishikesh Deshpande, Prasad Pise, Rakesh Roy

            Show
            abhilash.warkari Abhilash Warkari (Inactive) added a comment - Hi Rashmita Dudhe , We have followed same steps given by you and also tried other negative scenarios to get this issue reproduced at our end but this issue is not getting reproduce. As discussed, the only possibility for this issue is invisibility of loader on screen before processing in background gets completed. If loader on a screen gets invisible, any process on a screen is processing in background and if user clicks on any link on a page, it throws server error. Thanks and Regards, :: Abhilash Warkari CC : Satya , Amruta Lohiya , Gaurav Sodani , Jyoti Mayne , Umesh Kadam , Hrishikesh Deshpande , Prasad Pise , Rakesh Roy
            abhilash.warkari Abhilash Warkari (Inactive) made changes -
            Assignee Abhilash Warkari [ abhilash.warkari ] Rashmita Dudhe [ rashmita.dudhe ]
            Permalink
            jyoti.mayne Jyoti Mayne logged work - 07/Sep/17 04:22 PM
            • Time Spent:
              0.25h
               

              discussion

            Permalink
            abhilash.warkari Abhilash Warkari (Inactive) logged work - 07/Sep/17 04:30 PM
            • Time Spent:
              4h
               

              Tried to reproduce the issue .
              Discussion With Umesh and rashmita.

            Permalink
            umesh.kadam Umesh Kadam (Inactive) logged work - 07/Sep/17 04:30 PM - edited
            • Time Spent:
              0.5h
               

              Internal team Discussion (Rashmita, Abhilash, Amruta, Satya, Jyoti, Gaurav)

            jyoti.mayne Jyoti Mayne made changes -
            Dev Due Date 07/Sep/2017
            abhilash.warkari Abhilash Warkari (Inactive) made changes -
            Remaining Estimate 0h [ 0 ]
            Time Spent 4h [ 14400 ]
            Worklog Id 77505 [ 77505 ]
            umesh.kadam Umesh Kadam (Inactive) made changes -
            Time Spent 4h [ 14400 ] 4.5h [ 16200 ]
            Worklog Id 77684 [ 77684 ]
            umesh.kadam Umesh Kadam (Inactive) made changes -
            Worklog Id 77684 [ 77684 ]
            gaurav.sodani Gaurav Sodani (Inactive) made changes -
            Assignee Rashmita Dudhe [ rashmita.dudhe ] Umesh Kadam [ umesh.kadam ]
            umesh.kadam Umesh Kadam (Inactive) made changes -
            Assignee Umesh Kadam [ umesh.kadam ] Rashmita Dudhe [ rashmita.dudhe ]
            umesh.kadam Umesh Kadam (Inactive) made changes -
            Item State Parent values: Development(10200)Level 1 values: In Analysis(10204)
            jyoti.mayne Jyoti Mayne made changes -
            Time Spent 4.5h [ 16200 ] 4.75h [ 17100 ]
            Worklog Id 79115 [ 79115 ]
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Resolution Cannot Reproduce [ 5 ]
            Status In Development [ 10007 ] Rejected [ 10004 ]
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Status Rejected [ 10004 ] Closed [ 6 ]
            satyap Satya made changes -
            Environment_New LB [ 18444 ]
            Transition Time In Source Status Execution Times
            Umesh Kadam (Inactive) made transition -
            Open In Development
            		2d 8m 1
            Rashmita Dudhe (Inactive) made transition -
            In Development Rejected
            		13d 19h 23m 1
            Rashmita Dudhe (Inactive) made transition -
            Rejected Closed
            		3s 1

              People

              Assignee:
              rashmita.dudhe Rashmita Dudhe (Inactive)
              Reporter:
              rashmita.dudhe Rashmita Dudhe (Inactive)
              Developer:
              Umesh Kadam (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                Dev Due Date:

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 4.75h
                  4.75h