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Type:
Support Activity
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Status: Resolved
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Support Task Type:Data Correction
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Reported by:Client
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Module:BenAdmin - Report
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Severity:Simple
Hello,
Per the client:
Issue: Yesterday I updated the User Defined Field- Life and ADD Insurance 50K field, for all active employees. I needed to choose “not elected” or “elected”. I made this BCC Admin Change effective 4/1/17 for all employees.
I inadvertently updated this for three terminated employees and this caused the termination date to change for these employees resulting in credits on the bill for Oct.
Please see Helen Carnes as an example. Her history shows that changing her UDF caused her termination date to change from 6/30/17 to 4/1/17. I tried to undo the error by using a BCC admin change effective 4/1/17 again and removing the UDF selection. This did not correct the error.
Please see the billing adjustments below that should not be occurring.
June 2017 Adjustment:
CARNES HELEN Regular FT (40 HRS/Week) AFSCME Terminated $-1288.22 Option 2 PPO
May 2017 Adjustment:
CARNES HELEN Regular FT (40 HRS/Week) AFSCME Terminated $-1288.22 Option 2 PPO
April 2017 Adjustment:
CARNES HELEN Regular FT (40 HRS/Week) AFSCME Terminated $-1288.22 Option 2 PPO
The other two employees with the same issue are:
Margarita Flores termed 5/31
Victoria Hutchens termed 9/30
Please advise on how to correct.
Thank you,
Kira Hamilton
Debbie Kulling
- relates to
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WT-11099 City of SeaTac-Billing Issue
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- Rejected
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Field | Original Value | New Value |
---|---|---|
Module | Parent values: BenAdmin(10100) | Parent values: BenAdmin(10100)Level 1 values: Report(10109) |
Assignee | Vijay Siddha [ vijays ] | Prasanna Karlekar [ prasanna ] |
Module | Parent values: BenAdmin(10100)Level 1 values: Report(10109) | Parent values: BenAdmin(10100) |
Assignee | Prasanna Karlekar [ prasanna ] | Amruta Lohiya [ amruta.baheti ] |
Developer | Prasanna Karlekar [ prasanna ] | Amruta Lohiya [ amruta.baheti ] |
Assignee | Amruta Lohiya [ amruta.baheti ] | Avnish Yadav [ avnish.yadav ] |
Status | Open [ 1 ] | In Development [ 10007 ] |
-
- Time Spent:
- 0.5h
-
JIRA go through
Record verification
Scenario discussion with Enrollment team
Module | Parent values: BenAdmin(10100) | Parent values: BenAdmin(10100)Level 1 values: Report(10109) |
Issue Type | Bug [ 1 ] | Support Activity [ 10301 ] |
Status | In Development [ 10007 ] | Open [ 1 ] |
Support Task Type | Data Correction [ 11203 ] | |
Workflow | WT_Defects [ 51892 ] | WT_Support [ 52096 ] |
Status | Open [ 1 ] | In Progress [ 3 ] |
Assignee | Avnish Yadav [ avnish.yadav ] | Prasanna Karlekar [ prasanna ] |
Attachment | WT-11058.xlsx [ 61505 ] |
Attachment | WT-11058_AffectedEmployees.xlsx [ 61506 ] |
Attachment |
|
Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
Assignee | Prasanna Karlekar [ prasanna ] | Kira Hamilton [ kira.hamilton ] |
Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
-
- Time Spent:
- 1.5h
-
Data correction verification
Analysis on incorrect retro adds coming on Invoice
Remaining Estimate | 0h [ 0 ] | |
Time Spent | 0.5h [ 1800 ] | |
Worklog Id | 79190 [ 79190 ] |
Time Spent | 0.5h [ 1800 ] | 2h [ 7200 ] |
Worklog Id | 79221 [ 79221 ] |
Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
Assignee | Kira Hamilton [ kira.hamilton ] | Avnish Yadav [ avnish.yadav ] |
Time Spent | 2h [ 7200 ] | 2.25h [ 8100 ] |
Worklog Id | 79604 [ 79604 ] |
Assignee | Avnish Yadav [ avnish.yadav ] | Prasanna Karlekar [ prasanna ] |
Assignee | Prasanna Karlekar [ prasanna ] | Avnish Yadav [ avnish.yadav ] |
Assignee | Avnish Yadav [ avnish.yadav ] | Prasanna Karlekar [ prasanna ] |
-
- Time Spent:
- 1.5h
-
Billing data correction and verification
Discussion with Enrollment team member for more data to be corrected.
JIRA update
Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
Assignee | Prasanna Karlekar [ prasanna ] | Kira Hamilton [ kira.hamilton ] |
-
- Time Spent:
- 2.5h
-
Data correction and verification
Discussion with Enrollment team member on pending corrections
JIRA update
Billing Trigger scenario
Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
Assignee | Kira Hamilton [ kira.hamilton ] | Avnish Yadav [ avnish.yadav ] |
Assignee | Avnish Yadav [ avnish.yadav ] | Prasanna Karlekar [ prasanna ] |
Resolution | Fixed [ 1 ] | |
Status | In Progress [ 3 ] | Resolved [ 5 ] |
Assignee | Prasanna Karlekar [ prasanna ] | Kira Hamilton [ kira.hamilton ] |
-
- Time Spent:
- 0.75h
-
Discussion
Data correction and verification
JIRA update
Time Spent | 2.25h [ 8100 ] | 2.5h [ 9000 ] |
Worklog Id | 81191 [ 81191 ] |
Time Spent | 2.5h [ 9000 ] | 4h [ 14400 ] |
Worklog Id | 81315 [ 81315 ] |
Time Spent | 4h [ 14400 ] | 6.5h [ 23400 ] |
Worklog Id | 81374 [ 81374 ] |
Time Spent | 6.5h [ 23400 ] | 7.25h [ 26100 ] |
Worklog Id | 81397 [ 81397 ] |
Remaining Estimate | 0h [ 0 ] | 0.25h [ 900 ] |
Time Spent | 7.25h [ 26100 ] | 7h [ 25200 ] |
Worklog Id | 81191 [ 81191 ] | |
Worklog Time Spent | 0.25h [ 900 ] |
-
- Time Spent:
- 0.25h
-
Discussion with Enrollment team on correction made against this ticket
Remaining Estimate | 0.25h [ 900 ] | 0h [ 0 ] |
Time Spent | 7h [ 25200 ] | 7.25h [ 26100 ] |
Worklog Id | 96751 [ 96751 ] |
Transition | Time In Source Status | Execution Times |
---|
|
20h 2m | 1 |
|
21h 50m | 1 |
|
12s | 1 |
|
1d 10h 40m | 3 |
|
5d 8h 29m | 3 |
|
6h 20m | 1 |
Hi Amruta Lohiya,
We need data correction help from Enrollment team.
Please let us know, once the data is corrected so that we can verify the invoice once.
Thank you!
cc: Gaurav Sodani, Jyoti Agrawal