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Type:
Support Activity
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Status: Resolved
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Support Task Type:Data Correction
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Reported by:Client
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Module:BenAdmin - Report
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Severity:Simple
Hello,
Per the client:
Issue: Yesterday I updated the User Defined Field- Life and ADD Insurance 50K field, for all active employees. I needed to choose “not elected” or “elected”. I made this BCC Admin Change effective 4/1/17 for all employees.
I inadvertently updated this for three terminated employees and this caused the termination date to change for these employees resulting in credits on the bill for Oct.
Please see Helen Carnes as an example. Her history shows that changing her UDF caused her termination date to change from 6/30/17 to 4/1/17. I tried to undo the error by using a BCC admin change effective 4/1/17 again and removing the UDF selection. This did not correct the error.
Please see the billing adjustments below that should not be occurring.
June 2017 Adjustment:
CARNES HELEN Regular FT (40 HRS/Week) AFSCME Terminated $-1288.22 Option 2 PPO
May 2017 Adjustment:
CARNES HELEN Regular FT (40 HRS/Week) AFSCME Terminated $-1288.22 Option 2 PPO
April 2017 Adjustment:
CARNES HELEN Regular FT (40 HRS/Week) AFSCME Terminated $-1288.22 Option 2 PPO
The other two employees with the same issue are:
Margarita Flores termed 5/31
Victoria Hutchens termed 9/30
Please advise on how to correct.
Thank you,
Kira Hamilton
Debbie Kulling
- relates to
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WT-11099 City of SeaTac-Billing Issue
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- Rejected
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| Field | Original Value | New Value |
|---|---|---|
| Module | Parent values: BenAdmin(10100) | Parent values: BenAdmin(10100)Level 1 values: Report(10109) |
| Assignee | Vijay Siddha [ vijays ] | Prasanna Karlekar [ prasanna ] |
| Module | Parent values: BenAdmin(10100)Level 1 values: Report(10109) | Parent values: BenAdmin(10100) |
| Assignee | Prasanna Karlekar [ prasanna ] | Amruta Lohiya [ amruta.baheti ] |
| Developer | Prasanna Karlekar [ prasanna ] | Amruta Lohiya [ amruta.baheti ] |
Amruta Lohiya
made changes -
| Assignee | Amruta Lohiya [ amruta.baheti ] | Avnish Yadav [ avnish.yadav ] |
| Status | Open [ 1 ] | In Development [ 10007 ] |
| Module | Parent values: BenAdmin(10100) | Parent values: BenAdmin(10100)Level 1 values: Report(10109) |
| Issue Type | Bug [ 1 ] | Support Activity [ 10301 ] |
| Status | In Development [ 10007 ] | Open [ 1 ] |
| Support Task Type | Data Correction [ 11203 ] | |
| Workflow | WT_Defects [ 51892 ] | WT_Support [ 52096 ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Assignee | Avnish Yadav [ avnish.yadav ] | Prasanna Karlekar [ prasanna ] |
| Attachment | WT-11058.xlsx [ 61505 ] |
| Attachment | WT-11058_AffectedEmployees.xlsx [ 61506 ] |
| Attachment |
|
| Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
| Assignee | Prasanna Karlekar [ prasanna ] | Kira Hamilton [ kira.hamilton ] |
| Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
| Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
| Remaining Estimate | 0h [ 0 ] | |
| Time Spent | 0.5h [ 1800 ] | |
| Worklog Id | 79190 [ 79190 ] |
| Time Spent | 0.5h [ 1800 ] | 2h [ 7200 ] |
| Worklog Id | 79221 [ 79221 ] |
| Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
| Assignee | Kira Hamilton [ kira.hamilton ] | Avnish Yadav [ avnish.yadav ] |
| Time Spent | 2h [ 7200 ] | 2.25h [ 8100 ] |
| Worklog Id | 79604 [ 79604 ] |
| Assignee | Avnish Yadav [ avnish.yadav ] | Prasanna Karlekar [ prasanna ] |
| Assignee | Prasanna Karlekar [ prasanna ] | Avnish Yadav [ avnish.yadav ] |
| Assignee | Avnish Yadav [ avnish.yadav ] | Prasanna Karlekar [ prasanna ] |
| Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
| Assignee | Prasanna Karlekar [ prasanna ] | Kira Hamilton [ kira.hamilton ] |
| Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
| Assignee | Kira Hamilton [ kira.hamilton ] | Avnish Yadav [ avnish.yadav ] |
| Assignee | Avnish Yadav [ avnish.yadav ] | Prasanna Karlekar [ prasanna ] |
| Resolution | Fixed [ 1 ] | |
| Status | In Progress [ 3 ] | Resolved [ 5 ] |
| Assignee | Prasanna Karlekar [ prasanna ] | Kira Hamilton [ kira.hamilton ] |
| Time Spent | 2.25h [ 8100 ] | 2.5h [ 9000 ] |
| Worklog Id | 81191 [ 81191 ] |
| Time Spent | 2.5h [ 9000 ] | 4h [ 14400 ] |
| Worklog Id | 81315 [ 81315 ] |
| Time Spent | 4h [ 14400 ] | 6.5h [ 23400 ] |
| Worklog Id | 81374 [ 81374 ] |
| Time Spent | 6.5h [ 23400 ] | 7.25h [ 26100 ] |
| Worklog Id | 81397 [ 81397 ] |
| Remaining Estimate | 0h [ 0 ] | 0.25h [ 900 ] |
| Time Spent | 7.25h [ 26100 ] | 7h [ 25200 ] |
| Worklog Id | 81191 [ 81191 ] | |
| Worklog Time Spent | 0.25h [ 900 ] |
| Remaining Estimate | 0.25h [ 900 ] | 0h [ 0 ] |
| Time Spent | 7h [ 25200 ] | 7.25h [ 26100 ] |
| Worklog Id | 96751 [ 96751 ] |
