Hello,

Per the client:

Issue: Yesterday I updated the User Defined Field- Life and ADD Insurance 50K field, for all active employees. I needed to choose “not elected” or “elected”. I made this BCC Admin Change effective 4/1/17 for all employees.

I inadvertently updated this for three terminated employees and this caused the termination date to change for these employees resulting in credits on the bill for Oct.

Please see Helen Carnes as an example. Her history shows that changing her UDF caused her termination date to change from 6/30/17 to 4/1/17. I tried to undo the error by using a BCC admin change effective 4/1/17 again and removing the UDF selection. This did not correct the error.

Please see the billing adjustments below that should not be occurring.

June 2017 Adjustment:
CARNES HELEN Regular FT (40 HRS/Week) AFSCME Terminated $-1288.22 Option 2 PPO

May 2017 Adjustment:
CARNES HELEN Regular FT (40 HRS/Week) AFSCME Terminated $-1288.22 Option 2 PPO
April 2017 Adjustment:
CARNES HELEN Regular FT (40 HRS/Week) AFSCME Terminated $-1288.22 Option 2 PPO

The other two employees with the same issue are:

Margarita Flores termed 5/31
Victoria Hutchens termed 9/30

Please advise on how to correct.

Thank you,
Kira Hamilton
Debbie Kulling