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  1. WORKTERRA
  2. WT-11542

County of Sutter - Invoice Issue

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Report
    • Reported by:
      Client
    • Company:
      County of Sutter
    • Item State:
      Development - On Hold
    • Reported by Customer:
      BCC

      Description

      Please see the email below from BCC

      The Retiree NM Anthem PPO 1000 0-4 sub rate for the Retiree NM Anthem PPO 1000 2 plan is not calculating correctly on the invoice. The billed rate should be $0 and it listed correctly as $0 in the subrate rate metric. The system is billing the $601.00 self-insured component that is listed in the rates, which is incorrect as the bill shouldn’t be picking up any of the self-insured components of the rate. This is working properly for the other sub rates in this plan, but it is not working correctly for this new 0-4 sub rate.

      I manually edited the November invoice to $0 so I could post the invoice today. Can you please look into why the system isn’t suppressing the self-insured component for this plan/sub rate?

      Kira Hamilton

        Attachments

        1. Call_24OCT2017_MOM.oft
          41 kB
          Prasanna Karlekar
        2. WT-11542_ComponentDiscrepancies.xlsx
          53 kB
          Prasanna Karlekar

          Issue Links

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              People

              Assignee:
              Kira.Hamilton Kira Hamilton (Inactive)
              Reporter:
              dkulling Debbie Kulling
              Account Executive:
              Debbie Kulling
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              0 Vote for this issue
              Watchers:
              4 Start watching this issue

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