WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11547

The Packard Companies - can't add employees into the site - server error

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Environment:
      Stage
    • Bug Type:
      Functional
    • Bug Severity:
      Critical
    • Level:
      Partner
    • Module:
      BenAdmin - EDS
    • Reported by:
      Support
    • Company:
      The Packard Companies
    • Stage Company Name:
      The Packard Companies
    • Item State:
      Production Complete - Closed

      Description

      Hi, In Stage for the Packard Companies, every time we try to add in employees manually we are receiving an error message (please see screen shot attached). It looks like it is being saved in the table on the back end as I am seeing them in the SA utility, if I were to delete these employees, however, they are not appearing in the user interface.
      Could you please let us know why we are getting this error message and help us to resolve this issue so that we can add employees into this site?
      Thank you,
      Robyn
      Chitra Rao, Amannda Johnson, Ashley Marra

        Attachments

        1. packard 1.PNG
          181 kB
          Robyn Adkison
        2. packard 2.PNG
          49 kB
          Robyn Adkison
        3. packard 3.PNG
          10 kB
          Robyn Adkison

          Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. WT-11541 Superior Court of Califorinia - County of Riverside - Error when adding employee

          • High - Serious problem that could block progress.
          • Closed

            Activity

            Ascending order - Click to sort in descending order
            Robyn.Adkison Robyn Adkison (Inactive) created issue -
            Robyn.Adkison Robyn Adkison (Inactive) made changes -
            Field Original Value New Value
            Summary The Packard Companies The Packard Companies - can't add employees into the site - server error
            Robyn.Adkison Robyn Adkison (Inactive) made changes -
            Attachment packard 1.PNG [ 64032 ]
            Robyn.Adkison Robyn Adkison (Inactive) made changes -
            Attachment packard 2.PNG [ 64033 ]
            Robyn.Adkison Robyn Adkison (Inactive) made changes -
            Attachment packard 3.PNG [ 64034 ]
            swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
            Assignee Vijay Siddha [ vijays ] Swapnil Pandhare [ swapnil.pandhare ]
            gaurav.sodani Gaurav Sodani (Inactive) made changes -
            Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: EDS(10108)
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Link This issue duplicates WT-11541 [ WT-11541 ]
            Hide
            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - - edited

            Hi Hrishikesh Deshpande,

            We have executed the script on stage on this company.

            Thanks and Regards,
            Jyotibala P.

            CC: Satya, Swapnil Pandhare, Sheetal Bodhale

            Show
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - - edited Hi Hrishikesh Deshpande , We have executed the script on stage on this company. Thanks and Regards, Jyotibala P. CC: Satya , Swapnil Pandhare , Sheetal Bodhale
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Assignee Swapnil Pandhare [ swapnil.pandhare ] Hrishikesh Deshpande [ hrishikesh.deshpande ]
            Hide
            Permalink
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

            Hi Hrishikesh Deshpande ,

            We have fixed this issue on this company. We will fix this on other companies on stage with regular patch, Please verify the same.

            Thanks,
            Swapnil P.

            Show
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - Hi Hrishikesh Deshpande , We have fixed this issue on this company. We will fix this on other companies on stage with regular patch, Please verify the same. Thanks, Swapnil P.
            Hide
            Permalink
            Robyn.Adkison Robyn Adkison (Inactive) added a comment -

            Thanks @Swapnil, would you be able to share what other companies were impacted in stage?
            Thanks,
            Robyn

            Show
            Robyn.Adkison Robyn Adkison (Inactive) added a comment - Thanks @Swapnil, would you be able to share what other companies were impacted in stage? Thanks, Robyn
            Hide
            Permalink
            dkulling Debbie Kulling added a comment -

            when is the patch getting release for the other companies. BCC is experiencing this on Superior Court of Riverside as well

            Show
            dkulling Debbie Kulling added a comment - when is the patch getting release for the other companies. BCC is experiencing this on Superior Court of Riverside as well
            Hide
            Permalink
            chitrakrao Chitra Rao (Inactive) added a comment - - edited

            Swapnil,
            We have same issue with Client MAG that is currently in UAT, please check to fix at earliest.
            Thanks,
            Chitra
            CC:Tracy Kot
            Amannda Johnson

            Show
            chitrakrao Chitra Rao (Inactive) added a comment - - edited Swapnil, We have same issue with Client MAG that is currently in UAT, please check to fix at earliest. Thanks, Chitra CC: Tracy Kot Amannda Johnson
            Permalink
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) logged work - 12/Oct/17 11:17 AM
            • Time Spent:
              0.5h
               
              <No comment>
            Hide
            Permalink
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) added a comment -

            Hi Chitra Rao/Debbie Kulling/Robyn Adkison,

            This issue has been Fixed on Stage. We have also tested that companies on Stage ( MAG, Packard Companies, Superior Court of Riverside) not getting error on Add Employee.

            Also now No client will impact on Stage.

            We will update you once Fix is Deploy on Production.

            Thanks,
            Hrishikesh.

            Show
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) added a comment - Hi Chitra Rao / Debbie Kulling / Robyn Adkison , This issue has been Fixed on Stage. We have also tested that companies on Stage ( MAG, Packard Companies, Superior Court of Riverside) not getting error on Add Employee. Also now No client will impact on Stage. We will update you once Fix is Deploy on Production. Thanks, Hrishikesh.
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217)
            Remaining Estimate 2h [ 7200 ]
            Original Estimate 2h [ 7200 ]
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Remaining Estimate 2h [ 7200 ] 1.5h [ 5400 ]
            Time Spent 0.5h [ 1800 ]
            Worklog Id 84494 [ 84494 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            QA Hrishikesh Deshpande [ hrishikesh.deshpande ]
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Developer Jyotibala Pardeshi [ jyotibala ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) Parent values: Stage QA(10202)Level 1 values: Production Deployment on Hold(10224)
            satyap Satya made changes -
            Labels Employee_workflow
            satyap Satya made changes -
            Environment_New Stage [ 18443 ]
            Hide
            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) added a comment -

            Hi Hrishikesh Deshpande,

            This issue has been deployed with WT-11437, please verify and mark jira accordingly.

            Thanks and Regards,
            Jyotibala P.

            CC: Satya, Swapnil Pandhare, Sheetal Bodhale, Sachin Hingole

            Show
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - Hi Hrishikesh Deshpande , This issue has been deployed with WT-11437 , please verify and mark jira accordingly. Thanks and Regards, Jyotibala P. CC: Satya , Swapnil Pandhare , Sheetal Bodhale , Sachin Hingole
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Production Deployment on Hold(10224) Parent values: Production QA(10203)Level 1 values: Production Deployed(10221)
            Permalink
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) logged work - 07/Nov/17 09:46 AM
            • Time Spent:
              0.5h
               
              <No comment>
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Remaining Estimate 1.5h [ 5400 ] 1h [ 3600 ]
            Time Spent 0.5h [ 1800 ] 1h [ 3600 ]
            Worklog Id 89437 [ 89437 ]
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Item State Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) Parent values: Production Complete(10222)Level 1 values: Closed(10223)
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
            Hide
            Permalink
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) added a comment -

            Hi Robyn Adkison,

            This issue has been fixed on Production.

            Thanks,
            Hrishikesh.

            Show
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) added a comment - Hi Robyn Adkison , This issue has been fixed on Production. Thanks, Hrishikesh.
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Assignee Hrishikesh Deshpande [ hrishikesh.deshpande ] Robyn Adkison [ robyn.adkison ]
            Resolution Fixed [ 1 ]
            Status Production Testing [ 10202 ] Production Complete [ 10028 ]
            Transition Time In Source Status Execution Times
            Hrishikesh Deshpande (Inactive) made transition -
            Open In Development
            		1d 10h 20m 1
            Hrishikesh Deshpande (Inactive) made transition -
            In Development In LB Testing
            		3s 1
            Hrishikesh Deshpande (Inactive) made transition -
            In LB Testing Stage Testing
            		3s 1
            Hrishikesh Deshpande (Inactive) made transition -
            Stage Testing In Production Testing
            		25d 23h 29m 1
            Hrishikesh Deshpande (Inactive) made transition -
            In Production Testing Production Complete
            		35s 1

              People

              Assignee:
              Robyn.Adkison Robyn Adkison (Inactive)
              Reporter:
              Robyn.Adkison Robyn Adkison (Inactive)
              Developer:
              Jyotibala Pardeshi (Inactive)
              QA:
              Hrishikesh Deshpande (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              6 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 2h
                  2h
                  Remaining:
                  Time Spent - 1h Remaining Estimate - 1h
                  1h
                  Logged:
                  Time Spent - 1h Remaining Estimate - 1h
                  1h