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  1. WORKTERRA
  2. WT-11559

Stage - Multiple Clients - Life Rates

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    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Stage
    • Reported by:
      Support
    • Module:
      BenAdmin - Enrollment
    • Severity:
      Simple

      Description

      Hi Dev -

      We have the following clients with issues on the rates . It seems to only be the Life rates at this time.

      *El Camino -
      *

      You will see the Negative -1 listed on the Basic Life - The rate is working with this but the moment you try and save it, it requires you to put a number in.

      For the LTD plan, we removed the -1 and saved it but it saved with a zero. We noticed that it populated a zero which caused the rate to not calculate.

      SBM -

      Here is another error -

      Thanks!
      Jenni
      Amruta Lohiya
      Samir

        Attachments

          Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. WT-11562 Flat amount is going as $0 on life sub rate

          • Critical - This problem will block progress.
          • Resolution Setting

            Activity

              People

              Assignee:
              jjsassy99 Jennifer Johnson (Inactive)
              Reporter:
              jjsassy99 Jennifer Johnson (Inactive)
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                Dates

                Created:
                Updated:
                Resolved: