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Type:
Support Activity
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Status: Resolved
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Priority:
High
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Resolution: Unresolved
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Support Task Type:Configuration
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Environment:Stage
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Reported by:Support
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Module:BenAdmin - Enrollment
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Severity:Simple
Hi Dev -
We have the following clients with issues on the rates . It seems to only be the Life rates at this time.
*El Camino -
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You will see the Negative -1 listed on the Basic Life - The rate is working with this but the moment you try and save it, it requires you to put a number in.
For the LTD plan, we removed the -1 and saved it but it saved with a zero. We noticed that it populated a zero which caused the rate to not calculate.
SBM -
Here is another error -
Thanks!
Jenni
Amruta Lohiya
Samir
- relates to
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WT-11562 Flat amount is going as $0 on life sub rate
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- Resolution Setting
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We have corrected the rates from El Camino, Guilde dogs and SBM company.
Please verify
Marking this issue as resolve and created WT-11562 for issue
CC: Samir, Bharti Satpute Satya
Amruta Lohiya
added a comment - Hi Jennifer Johnson
We have corrected the rates from El Camino, Guilde dogs and SBM company.
Please verify
Marking this issue as resolve and created WT-11562 for issue
CC: Samir , Bharti Satpute Satya
Guide Dogs - (Here are the rates they are having issues with)
2018 LTD Class 1 (under 90K)
2018 LTD Class 2 (Over 90k)
2018 STD
2018 Voluntary Spouse AD&D
2018 Voluntary AD&D
2018 Voluntary Spouse Life