WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11559

Stage - Multiple Clients - Life Rates

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Stage
    • Reported by:
      Support
    • Module:
      BenAdmin - Enrollment
    • Severity:
      Simple

      Description

      Hi Dev -

      We have the following clients with issues on the rates . It seems to only be the Life rates at this time.

      *El Camino -
      *

      You will see the Negative -1 listed on the Basic Life - The rate is working with this but the moment you try and save it, it requires you to put a number in.

      For the LTD plan, we removed the -1 and saved it but it saved with a zero. We noticed that it populated a zero which caused the rate to not calculate.

      SBM -

      Here is another error -

      Thanks!
      Jenni
      Amruta Lohiya
      Samir

        Attachments

          Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. WT-11562 Flat amount is going as $0 on life sub rate

          • Critical - This problem will block progress.
          • Resolution Setting

            Activity

            Ascending order - Click to sort in descending order
            jjsassy99 Jennifer Johnson (Inactive) created issue -
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
            Field Original Value New Value
            Assignee Vijay Siddha [ vijays ] Amruta Lohiya [ amruta.baheti ]
            Hide
            Permalink
            jjsassy99 Jennifer Johnson (Inactive) added a comment -

            Guide Dogs - (Here are the rates they are having issues with)

            2018 LTD Class 1 (under 90K)
            2018 LTD Class 2 (Over 90k)
            2018 STD
            2018 Voluntary Spouse AD&D
            2018 Voluntary AD&D
            2018 Voluntary Spouse Life

            Show
            jjsassy99 Jennifer Johnson (Inactive) added a comment - Guide Dogs - (Here are the rates they are having issues with) 2018 LTD Class 1 (under 90K) 2018 LTD Class 2 (Over 90k) 2018 STD 2018 Voluntary Spouse AD&D 2018 Voluntary AD&D 2018 Voluntary Spouse Life
            Hide
            Permalink
            amruta.lohiya Amruta Lohiya added a comment -

            Hi Jennifer Johnson

            We have corrected the rates from El Camino, Guilde dogs and SBM company.

            Please verify

            Marking this issue as resolve and created WT-11562 for issue

            CC: Samir, Bharti Satpute Satya

            Show
            amruta.lohiya Amruta Lohiya added a comment - Hi Jennifer Johnson We have corrected the rates from El Camino, Guilde dogs and SBM company. Please verify Marking this issue as resolve and created WT-11562 for issue CC: Samir , Bharti Satpute Satya
            amruta.lohiya Amruta Lohiya made changes -
            Issue Type Bug [ 1 ] Support Activity [ 10301 ]
            Support Task Type Customization [ 11204 ]
            Workflow WT_Defects [ 54702 ] WT_Support [ 54706 ]
            amruta.lohiya Amruta Lohiya made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            amruta.lohiya Amruta Lohiya made changes -
            Assignee Amruta Lohiya [ amruta.baheti ] Jennifer Fernandes [ jjsassy99 ]
            Resolution Unresolved [ 10200 ]
            Status In Progress [ 3 ] Resolved [ 5 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107)
            rakeshr Rakesh Roy (Inactive) made changes -
            Link This issue relates to WT-11562 [ WT-11562 ]
            satyap Satya made changes -
            Environment_New Stage [ 18443 ]
            Transition Time In Source Status Execution Times
            Amruta Lohiya made transition -
            Open In Progress
            		31m 28s 1
            Amruta Lohiya made transition -
            In Progress Resolved
            		13s 1

              People

              Assignee:
              jjsassy99 Jennifer Johnson (Inactive)
              Reporter:
              jjsassy99 Jennifer Johnson (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: