-
Type:
Bug
-
Status: Closed
-
Priority:
Critical
-
Resolution: Unresolved
-
Affects Version/s: None
-
Fix Version/s: None
-
Component/s: BenAdmin
-
Labels:None
-
Environment:Stage
-
Bug Severity:Medium
-
Module:BenAdmin - Enrollment
-
Reported by:Client
-
Company:COSB
-
Item State:Production Complete
-
Reported by Customer:BCC
-
Sprint:WT Sprint 39 - Bugs
COSB dental is required if they enroll in medical. We have the Dental contingency rule set to "eligible if enrolled in the Medical benefit type" and the benefit type set to required.
We can not set the contingency rule to required because there is more than on medical plan.
The issue that we are having is that if an employee changes their medical plan the system terminates their dental. It does not give you a pop up or anything that warns the employee that the dental has been dropped.
This group goes live on Monday and I need help with this asap
There is an issue with benefit level contingency.
Work around: As of now, I have added contingency at plan level and its working fine.
For “Delta Care USA DHMO” and “Delta Dental SF PPO” I have selected following plans on plan level contingency
Kaiser Low HMO
Blue Shield PPO
Blue Shield EPO Low
Blue Shield EPO High
Blue Shield HDHP
Kaiser High HMO
Blue Shield HDHP II
We are looking into Issue.
CC: Samir,Satya,Bharti Satpute
Amruta Lohiya
added a comment - Debbie Kulling
There is an issue with benefit level contingency.
Work around: As of now, I have added contingency at plan level and its working fine.
For “Delta Care USA DHMO” and “Delta Dental SF PPO” I have selected following plans on plan level contingency
Kaiser Low HMO
Blue Shield PPO
Blue Shield EPO Low
Blue Shield EPO High
Blue Shield HDHP
Kaiser High HMO
Blue Shield HDHP II
We are looking into Issue.
CC: Samir , Satya , Bharti Satpute This workaround fixed the issue. Please let me know when the overall issue is fix. I am worried that groups that have eligibility set up this way are having benefits terminate without realizing it.
Hi Debbie Kulling,
Concern: Contingency Issue: If an employee changes their medical plan the system terminates their dental. It does not give you a pop up or anything that warns the employee that the dental has been dropped.
Cause: There was one wrong condition in code of contingency due to which given issue occurred.
Correction: We have fixed code for this.
Hello Jyoti Mayne Rohit Shete
Concern - If an employee changes their medical plan the system terminates their dental plan as never effective.
We have executed below scenario
1. Contingency only on benefit type
2. Contingency on benefit type and benefit plan
3. Contingency only on benefit plan
observed that it did not terminate dental plan as never effective . Hence marking ready for stage
Thanks,
Mahendra
We have retest same issue on Stage with below scenario
We have executed below scenario
1. Contingency only on benefit type
2. Contingency on benefit type and benefit plan
3. Contingency only on benefit plan
and observed that it does not exist.Hence marking ready for Production
Thanks,
Mahendra
We have verified this patch on COSB For HSPL and observed that it's working as expected.
Please check and let me know your comments.
Thanks,
Mahendra
Hi Rohit,
Can you please check this on priority today during overlap?
Regards,
Satya Prakash
Cc: Amruta Lohiya Vinayak Kulkarni Samir