WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11602

COSB - Contigency Rule is not working correctly

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Stage
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Client
    • Company:
      COSB
    • Item State:
      Production Complete
    • Reported by Customer:
      BCC
    • Sprint:
      WT Sprint 39 - Bugs

      Description

      COSB dental is required if they enroll in medical. We have the Dental contingency rule set to "eligible if enrolled in the Medical benefit type" and the benefit type set to required.

      We can not set the contingency rule to required because there is more than on medical plan.

      The issue that we are having is that if an employee changes their medical plan the system terminates their dental. It does not give you a pop up or anything that warns the employee that the dental has been dropped.

      This group goes live on Monday and I need help with this asap

        Attachments

          Issue Links

          causes

          Bug - A problem which impairs or prevents the functions of the product. WT-11629 Server Error while filtering Enrollment Details in View History

          • Critical - This problem will block progress.
          • Closed
          is cloned by

          Bug - A problem which impairs or prevents the functions of the product. NF-5179 COSB - Contigency Rule is not working correctly

          • Critical - This problem will block progress.
          • Closed

            Activity

            Ascending order - Click to sort in descending order
            Hide
            Permalink
            satyap Satya added a comment -

            Hi Rohit,

            Can you please check this on priority today during overlap?

            Regards,
            Satya Prakash

            Cc: Amruta Lohiya Vinayak Kulkarni Samir

            Show
            satyap Satya added a comment - Hi Rohit, Can you please check this on priority today during overlap? Regards, Satya Prakash Cc: Amruta Lohiya Vinayak Kulkarni Samir
            Hide
            Permalink
            amruta.lohiya Amruta Lohiya added a comment -

            Debbie Kulling

            There is an issue with benefit level contingency.

            Work around: As of now, I have added contingency at plan level and its working fine.

            For “Delta Care USA DHMO” and “Delta Dental SF PPO” I have selected following plans on plan level contingency

            Kaiser Low HMO
            Blue Shield PPO
            Blue Shield EPO Low
            Blue Shield EPO High
            Blue Shield HDHP
            Kaiser High HMO
            Blue Shield HDHP II

            We are looking into Issue.

            CC: Samir,Satya,Bharti Satpute

            Show
            amruta.lohiya Amruta Lohiya added a comment - Debbie Kulling There is an issue with benefit level contingency. Work around: As of now, I have added contingency at plan level and its working fine. For “Delta Care USA DHMO” and “Delta Dental SF PPO” I have selected following plans on plan level contingency Kaiser Low HMO Blue Shield PPO Blue Shield EPO Low Blue Shield EPO High Blue Shield HDHP Kaiser High HMO Blue Shield HDHP II We are looking into Issue. CC: Samir , Satya , Bharti Satpute
            Hide
            Permalink
            dkulling Debbie Kulling added a comment -

            This workaround fixed the issue. Please let me know when the overall issue is fix. I am worried that groups that have eligibility set up this way are having benefits terminate without realizing it.

            Show
            dkulling Debbie Kulling added a comment - This workaround fixed the issue. Please let me know when the overall issue is fix. I am worried that groups that have eligibility set up this way are having benefits terminate without realizing it.
            Hide
            Permalink
            jyoti.mayne Jyoti Mayne added a comment -

            Hi Debbie Kulling,

            Concern: Contingency Issue: If an employee changes their medical plan the system terminates their dental. It does not give you a pop up or anything that warns the employee that the dental has been dropped.

            Cause: There was one wrong condition in code of contingency due to which given issue occurred.

            Correction: We have fixed code for this.

            Cc: Amruta Lohiya, Hrishikesh Deshpande

            Show
            jyoti.mayne Jyoti Mayne added a comment - Hi Debbie Kulling , Concern: Contingency Issue: If an employee changes their medical plan the system terminates their dental. It does not give you a pop up or anything that warns the employee that the dental has been dropped. Cause: There was one wrong condition in code of contingency due to which given issue occurred. Correction: We have fixed code for this. Cc: Amruta Lohiya , Hrishikesh Deshpande
            Hide
            Permalink
            mahendra.mungase Mahendra Mungase (Inactive) added a comment - - edited

            Hello Jyoti Mayne Rohit Shete

            Concern - If an employee changes their medical plan the system terminates their dental plan as never effective.

            We have executed below scenario

            1. Contingency only on benefit type
            2. Contingency on benefit type and benefit plan
            3. Contingency only on benefit plan

            observed that it did not terminate dental plan as never effective . Hence marking ready for stage

            Thanks,
            Mahendra

            CC- Satya Sachin Hingole Rakesh Roy

            Show
            mahendra.mungase Mahendra Mungase (Inactive) added a comment - - edited Hello Jyoti Mayne Rohit Shete Concern - If an employee changes their medical plan the system terminates their dental plan as never effective. We have executed below scenario 1. Contingency only on benefit type 2. Contingency on benefit type and benefit plan 3. Contingency only on benefit plan observed that it did not terminate dental plan as never effective . Hence marking ready for stage Thanks, Mahendra CC- Satya Sachin Hingole Rakesh Roy
            Hide
            Permalink
            mahendra.mungase Mahendra Mungase (Inactive) added a comment -

            Hi Rakesh Roy

            Testing of this JIRA is block due to WT-11629.

            Thanks,
            Mahendra

            Show
            mahendra.mungase Mahendra Mungase (Inactive) added a comment - Hi Rakesh Roy Testing of this JIRA is block due to WT-11629 . Thanks, Mahendra
            Hide
            Permalink
            mahendra.mungase Mahendra Mungase (Inactive) added a comment -

            We have retest same issue on Stage with below scenario

            We have executed below scenario
            1. Contingency only on benefit type
            2. Contingency on benefit type and benefit plan
            3. Contingency only on benefit plan

            and observed that it does not exist.Hence marking ready for Production

            Thanks,
            Mahendra

            Show
            mahendra.mungase Mahendra Mungase (Inactive) added a comment - We have retest same issue on Stage with below scenario We have executed below scenario 1. Contingency only on benefit type 2. Contingency on benefit type and benefit plan 3. Contingency only on benefit plan and observed that it does not exist.Hence marking ready for Production Thanks, Mahendra
            Hide
            Permalink
            mahendra.mungase Mahendra Mungase (Inactive) added a comment -

            Hi Amruta Lohiya

            We have verified this patch on COSB For HSPL and observed that it's working as expected.
            Please check and let me know your comments.

            Thanks,
            Mahendra

            Show
            mahendra.mungase Mahendra Mungase (Inactive) added a comment - Hi Amruta Lohiya We have verified this patch on COSB For HSPL and observed that it's working as expected. Please check and let me know your comments. Thanks, Mahendra

              People

              Assignee:
              amruta.lohiya Amruta Lohiya
              Reporter:
              dkulling Debbie Kulling
              Account Executive:
              Debbie Kulling
              Developer:
              Jyoti Mayne
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

                Created:
                Updated:
                Dev Due Date:
                Code Review Date:

                  Time Tracking

                  Estimated:
                  Original Estimate - 10h Original Estimate - 10h
                  10h
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 18.75h
                  18.75h