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Type:
Bug
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Status: Closed
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Priority:
Critical
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Resolution: Unresolved
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:
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Environment:Production
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Bug Severity:Medium
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Module:BenAdmin - EDS
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Reported by:Client
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Company:RSC
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Item State:Production Complete
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Sprint:WT Sprint 40 - Bugs
Please see the email below from BCC. They have found out that some of the employee received the emails and some did not. Please advise asap.
The client requested an email blast to be sent at 8am EST and 5am PST this morning to all employees. I sent the email and I received a confirmation message that the email was sent to all employees successfully.
The client emailed us this morning stating no email has been received and they’ve confirmed the email did not go to their spam folders.
We’ve confirmed both employees in HR who did not receive the email blast do have an email address in their demographics screen and the field for receive email is showing “Yes.”
We sent this email again just now using both the incomplete log in status and the complete log in status and the client still has not received email.
Both times I received the confirmation message. Please see attached screen prints.
| Field | Original Value | New Value |
|---|---|---|
| Description |
Please see the email below from BCC. They have found out that some of the employee received the emails and some did not. Please advise asap. The client requested an email blast to be sent at 8am EST and 5am PST this morning to all employees. I sent the email and I received a confirmation message that the email was sent to all employees successfully. The client emailed us this morning stating no email has been received and they’ve confirmed the email did not go to their spam folders. We’ve confirmed both employees in HR who did not receive the email blast do have an email address in their demographics screen and the field for receive email is showing “Yes.” We sent this email again just now using both the incomplete log in status and the complete log in status and the client still has not received email. Both times I received the confirmation message. Please see attached screen prints. The client requested an email blast to be sent at 8am EST and 5am PST this morning to all employees. I sent the email and I received a confirmation message that the email was sent to all employees successfully. The client emailed us this morning stating no email has been received and they’ve confirmed the email did not go to their spam folders. We’ve confirmed both employees in HR who did not receive the email blast do have an email address in their demographics screen and the field for receive email is showing “Yes.” We sent this email again just now using both the incomplete log in status and the complete log in status and the client still has not received email. Both times I received the confirmation message. Please see attached screen prints. The client requested an email blast to be sent at 8am EST and 5am PST this morning to all employees. I sent the email and I received a confirmation message that the email was sent to all employees successfully. The client emailed us this morning stating no email has been received and they’ve confirmed the email did not go to their spam folders. We’ve confirmed both employees in HR who did not receive the email blast do have an email address in their demographics screen and the field for receive email is showing “Yes.” We sent this email again just now using both the incomplete log in status and the complete log in status and the client still has not received email. Both times I received the confirmation message. Please see attached screen prints. |
Please see the email below from BCC. They have found out that some of the employee received the emails and some did not. Please advise asap. The client requested an email blast to be sent at 8am EST and 5am PST this morning to all employees. I sent the email and I received a confirmation message that the email was sent to all employees successfully. The client emailed us this morning stating no email has been received and they’ve confirmed the email did not go to their spam folders. We’ve confirmed both employees in HR who did not receive the email blast do have an email address in their demographics screen and the field for receive email is showing “Yes.” We sent this email again just now using both the incomplete log in status and the complete log in status and the client still has not received email. Both times I received the confirmation message. Please see attached screen prints. |
| Assignee | Samir [ samir ] | Satya [ ID10004 ] |
| Module | Parent values: BenAdmin(10100) | Parent values: BenAdmin(10100)Level 1 values: Customization(10113) |
| Attachment | RE URGENT -Riverside Email Blast for Open Enrollment.msg [ 65393 ] |
| Attachment | RSC_Email_Boradcast_Log.xlsx [ 65394 ] |
| Assignee | Satya [ ID10004 ] | Sheetal Bodhale [ sheetal.bodhale ] |
| Assignee | Sheetal Bodhale [ sheetal.bodhale ] | Ashwin Wankhede [ ashwin.wankhede ] |
| Remaining Estimate | 6h [ 21600 ] | |
| Original Estimate | 6h [ 21600 ] |
| Remaining Estimate | 6h [ 21600 ] | 4h [ 14400 ] |
| Time Spent | 2h [ 7200 ] | |
| Worklog Id | 86134 [ 86134 ] |
Sheetal Bodhale (Inactive)
made changes -
| Remaining Estimate | 4h [ 14400 ] | 3.25h [ 11700 ] |
| Time Spent | 2h [ 7200 ] | 2.75h [ 9900 ] |
| Worklog Id | 86159 [ 86159 ] |
Sheetal Bodhale (Inactive)
made changes -
| Remaining Estimate | 3.25h [ 11700 ] | 3h [ 10800 ] |
| Time Spent | 2.75h [ 9900 ] | 3h [ 10800 ] |
| Worklog Id | 86159 [ 86159 ] |
| Assignee | Ashwin Wankhede [ ashwin.wankhede ] | Sheetal Bodhale [ sheetal.bodhale ] |
Gaurav Sodani (Inactive)
made changes -
| Module | Parent values: BenAdmin(10100)Level 1 values: Customization(10113) | Parent values: BenAdmin(10100)Level 1 values: EDS(10108) |
| Assignee | Sheetal Bodhale [ sheetal.bodhale ] | Swapnil Pandhare [ swapnil.pandhare ] |
| Sprint | WT Sprint 40 - Bugs [ 94 ] |
Khandu Kshirsagar (Inactive)
made changes -
| Item State | Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) |
| Status | Open [ 1 ] | In Development [ 10007 ] |
| Status | In Development [ 10007 ] | Local Testing [ 10200 ] |
| Status | Local Testing [ 10200 ] | Stage Testing [ 10201 ] |
| Status | Stage Testing [ 10201 ] | Production Testing [ 10202 ] |
| Assignee | Swapnil Pandhare [ swapnil.pandhare ] | Hrishikesh Deshpande [ hrishikesh.deshpande ] |
| Assignee | Hrishikesh Deshpande [ hrishikesh.deshpande ] | Jyotibala Pardeshi [ jyotibala ] |
| Remaining Estimate | 3h [ 10800 ] | 1h [ 3600 ] |
| Time Spent | 3h [ 10800 ] | 5h [ 18000 ] |
| Worklog Id | 87409 [ 87409 ] |
| Remaining Estimate | 1h [ 3600 ] | 0.25h [ 900 ] |
| Time Spent | 5h [ 18000 ] | 5.75h [ 20700 ] |
| Worklog Id | 87804 [ 87804 ] |
Sheetal Bodhale (Inactive)
made changes -
| Remaining Estimate | 0.25h [ 900 ] | 0h [ 0 ] |
| Time Spent | 5.75h [ 20700 ] | 9.75h [ 35100 ] |
| Worklog Id | 87900 [ 87900 ] |
Jyotibala Pardeshi (Inactive)
made changes -
| Time Spent | 9.75h [ 35100 ] | 15.75h [ 56700 ] |
| Worklog Id | 88072 [ 88072 ] |
Sheetal Bodhale (Inactive)
made changes -
| Assignee | Jyotibala Pardeshi [ jyotibala ] | Niteen Surwase [ niteen.surwase ] |
Sheetal Bodhale (Inactive)
made changes -
| Time Spent | 15.75h [ 56700 ] | 16h 5m [ 57900 ] |
| Worklog Id | 88143 [ 88143 ] |
| Time Spent | 16h 5m [ 57900 ] | 17h 5m [ 61500 ] |
| Worklog Id | 88393 [ 88393 ] |
| Assignee | Niteen Surwase [ niteen.surwase ] | Hrishikesh Deshpande [ hrishikesh.deshpande ] |
| Assignee | Hrishikesh Deshpande [ hrishikesh.deshpande ] | Niteen Surwase [ niteen.surwase ] |
| Comment |
[ Email Broadcast Functionality is Tested On Production on "RSC for HSPL" company and all scenarios are working as expected. |Scenario|Expected Result|Status| |Scenario|Expected Result|Status| |Scenario|Expected Result|Status| |Scenario|Expected Result|Status| ] |
| Item State | Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) | Parent values: Production QA(10203)Level 1 values: Re-open(10220) |
| Resolution | Unresolved [ 10200 ] | |
| Status | Production Testing [ 10202 ] | Reopen in Production [ 10027 ] |
| Assignee | Niteen Surwase [ niteen.surwase ] | Sheetal Bodhale [ sheetal.bodhale ] |
| Time Spent | 17h 5m [ 61500 ] | 19h 5m [ 68700 ] |
| Worklog Id | 88509 [ 88509 ] |
Sheetal Bodhale (Inactive)
made changes -
| Assignee | Sheetal Bodhale [ sheetal.bodhale ] | Hrishikesh Deshpande [ hrishikesh.deshpande ] |
Sheetal Bodhale (Inactive)
made changes -
| Time Spent | 19h 5m [ 68700 ] | 19h 35m [ 70500 ] |
| Worklog Id | 88516 [ 88516 ] |
| Item State | Parent values: Production QA(10203)Level 1 values: Re-open(10220) | Parent values: Production Complete(10222)Level 1 values: Closed(10223) |
| Status | Reopen in Production [ 10027 ] | In Development [ 10007 ] |
| Item State | Parent values: Production Complete(10222)Level 1 values: Closed(10223) | Parent values: Production QA(10203)Level 1 values: Re-open(10220) |
| Assignee | Hrishikesh Deshpande [ hrishikesh.deshpande ] | Sheetal Bodhale [ sheetal.bodhale ] |
Sheetal Bodhale (Inactive)
made changes -
| Time Spent | 19h 35m [ 70500 ] | 20h 35m [ 74100 ] |
| Worklog Id | 88599 [ 88599 ] |
Sheetal Bodhale (Inactive)
made changes -
| Remaining Estimate | 0h [ 0 ] | 0.25h [ 900 ] |
| Time Spent | 20h 35m [ 74100 ] | 20h 20m [ 73200 ] |
| Worklog Id | 88599 [ 88599 ] |
| Labels | Email_Notifications |
Jyotibala Pardeshi (Inactive)
made changes -
| Remaining Estimate | 0.25h [ 900 ] | 0h [ 0 ] |
| Time Spent | 20h 20m [ 73200 ] | 20h 50m [ 75000 ] |
| Worklog Id | 88699 [ 88699 ] |
| Time Spent | 20h 50m [ 75000 ] | 23h 50m [ 85800 ] |
| Worklog Id | 88882 [ 88882 ] |
Sheetal Bodhale (Inactive)
made changes -
| Time Spent | 23h 50m [ 85800 ] | 24h 20m [ 87600 ] |
| Worklog Id | 88975 [ 88975 ] |
Sheetal Bodhale (Inactive)
made changes -
| Time Spent | 24h 20m [ 87600 ] | 24h 50m [ 89400 ] |
| Worklog Id | 88975 [ 88975 ] |
Jyotibala Pardeshi (Inactive)
made changes -
| Time Spent | 24h 50m [ 89400 ] | 29h 38m [ 106680 ] |
| Worklog Id | 88985 [ 88985 ] |
Jyotibala Pardeshi (Inactive)
made changes -
| Remaining Estimate | 0h [ 0 ] | 1h [ 3600 ] |
| Time Spent | 29h 38m [ 106680 ] | 28h 38m [ 103080 ] |
| Worklog Id | 88985 [ 88985 ] |
| Environment_New | Production [ 18442 ] |
Sheetal Bodhale (Inactive)
made changes -
| Root Cause | Bug [ 18430 ] |
Sheetal Bodhale (Inactive)
made changes -
| Root Cause | Bug [ 18430 ] | Scenario/Requirement Missed [ 18432 ] |
Sheetal Bodhale (Inactive)
made changes -
| Assignee | Sheetal Bodhale [ sheetal.bodhale ] | Swapnil Pandhare [ swapnil.pandhare ] |
Gaurav Sodani (Inactive)
made changes -
| Item State | Parent values: Production QA(10203)Level 1 values: Re-open(10220) | Parent values: Development(10200)Level 1 values: In Analysis(10204) |
| Status | In Development [ 10007 ] | Local Testing [ 10200 ] |
| Status | Local Testing [ 10200 ] | Stage Testing [ 10201 ] |
| Status | Stage Testing [ 10201 ] | Production Testing [ 10202 ] |
| Resolution | Unresolved [ 10200 ] | Done [ 10000 ] |
| Status | Production Testing [ 10202 ] | Production Complete [ 10028 ] |
Gaurav Sodani (Inactive)
made changes -
| Item State | Parent values: Development(10200)Level 1 values: In Analysis(10204) | Parent values: Production Complete(10222) |
| Resolution | Done [ 10000 ] | |
| Status | Production Complete [ 10028 ] | Closed [ 6 ] |
