WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11785

Groendyke LTD video issue in stage

    Details

    • Type: Bug
    • Status: Rejected
    • Priority: Medium
    • Resolution: Cannot Reproduce
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Environment:
      Stage
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Client
    • Company:
      Groendyke
    • Sprint:
      WT Sprint 40 - Bugs

      Description

      Hello,
      I have a video both loaded in STD and LTD video Library in stage. They are the same. The video will not play when in the open enrollment tunnel under LTD but it does play when in the STD screen. They are the same video and I am unable to reload them because they were created and loaded by development last year because the original files were to large and Development compressed and changed them. I cannot even load the file to this ticket because it is too large. How can I get the video to work in the library for LTD?

      I have tried to convert to .avi and the file was too big to upload. I was unable to find a free compressor. Please assist.

      Yashau
      Please ref: CT-2933

        Attachments

          Activity

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          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

          Hi Yashau MacShate,

          CC:Hrishikesh Deshpande,Satya

          We have tried all possible scenarios through UI this issue is not getting reproduced.
          This issue has occurred because the wrong file uploaded through the backend.

          Thanks,
          Rashmita

          Show
          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Hi Yashau MacShate , CC: Hrishikesh Deshpande , Satya We have tried all possible scenarios through UI this issue is not getting reproduced. This issue has occurred because the wrong file uploaded through the backend. Thanks, Rashmita
          Hide
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          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

          Hi Satya,

          CC:Rakesh Roy,Hrishikesh Deshpande,Swapnil Pandhare,Umesh Kadam

          This issue is not getting reproduced tried below scenarios:

          1]Added new Video ---- Cross Verified in employee tunnel for the plan.
          2]Added, Updated video multiple times before click on save button
          3]Deleted the video and added again before click on save button
          4]Try to add 2nd video, It is showing a proper validation message
          5]Cross verified by adding other videos for Spanish and French languages.
          6]verified on Mozzila, Chrome, IE
          7]Vedio played properly in employee tunnel for the plan.

          Thanks,
          Rashmita

          Show
          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Hi Satya , CC: Rakesh Roy , Hrishikesh Deshpande , Swapnil Pandhare , Umesh Kadam This issue is not getting reproduced tried below scenarios: 1]Added new Video ---- Cross Verified in employee tunnel for the plan. 2]Added, Updated video multiple times before click on save button 3]Deleted the video and added again before click on save button 4]Try to add 2nd video, It is showing a proper validation message 5]Cross verified by adding other videos for Spanish and French languages. 6]verified on Mozzila, Chrome, IE 7]Vedio played properly in employee tunnel for the plan. Thanks, Rashmita
          Hide
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          Yashau.Macshate Yashau MacShate (Inactive) added a comment -

          Cool, Thanks Rashmita

          Yashau

          Show
          Yashau.Macshate Yashau MacShate (Inactive) added a comment - Cool, Thanks Rashmita Yashau
          Hide
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          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

          Hi Yashau MacShate,

          We have corrected video path also cross verified through employee and partner login it is working properly.

          And about Issue, We are trying to reproduce it and will update you soon.

          Thanks,
          Rashmita

          Show
          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Hi Yashau MacShate , We have corrected video path also cross verified through employee and partner login it is working properly. And about Issue, We are trying to reproduce it and will update you soon. Thanks, Rashmita
          Hide
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          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - - edited

          Verified on Stage Groendyke company.

          The video is working people for LTD and STD both plan.
          through employee and partner login

          Show
          rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - - edited Verified on Stage Groendyke company. The video is working people for LTD and STD both plan. through employee and partner login
          Hide
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          umesh.kadam Umesh Kadam (Inactive) added a comment -

          Hi Yashau MacShate,

          As you mention that, both the videos were same this means path for the video in Video Information must be same. But for LTD file name was "Disability Insurance (1).flv" instead of "Disability Insurance.flv". We have corrected this file name so that system can fetch proper video while playing it for LTD.

          Thanks and Regards,
          :: Umesh Kadam

          CC : Amruta Lohiya, Rakesh Shahane

          Show
          umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Yashau MacShate , As you mention that, both the videos were same this means path for the video in Video Information must be same. But for LTD file name was "Disability Insurance (1).flv" instead of "Disability Insurance.flv". We have corrected this file name so that system can fetch proper video while playing it for LTD. Thanks and Regards, :: Umesh Kadam CC : Amruta Lohiya , Rakesh Shahane
          Hide
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          Yashau.Macshate Yashau MacShate (Inactive) added a comment -

          Hello,
          Thank you and what do you mean "We have corrected path for Video in Video Information"? Can you explain to me what I needed to do to obtain you you correction?

          Yashau

          Show
          Yashau.Macshate Yashau MacShate (Inactive) added a comment - Hello, Thank you and what do you mean "We have corrected path for Video in Video Information"? Can you explain to me what I needed to do to obtain you you correction? Yashau
          Hide
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          umesh.kadam Umesh Kadam (Inactive) added a comment -

          Hi Yashau MacShate,

          Please find below 3Cs for the same,

          Concern Same video were uploaded for STD and LTD but it is working for STD but not for LTD
          Cause Path for video in Video Information were different
          Correction We have corrected path for Video in Video Information. It is working fine. Please check and confirm

          Hrishikesh Deshpande, Please help us to reproduce this issue.

          Thanks and Regards,
          :: Umesh Kadam

          CC : Satya, Amruta Lohiya, Rakesh Roy, Jyoti Mayne, Rakesh Shahane

          Show
          umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Yashau MacShate , Please find below 3Cs for the same, Concern Same video were uploaded for STD and LTD but it is working for STD but not for LTD Cause Path for video in Video Information were different Correction We have corrected path for Video in Video Information. It is working fine. Please check and confirm Hrishikesh Deshpande , Please help us to reproduce this issue. Thanks and Regards, :: Umesh Kadam CC : Satya , Amruta Lohiya , Rakesh Roy , Jyoti Mayne , Rakesh Shahane

            People

            Assignee:
            Yashau.Macshate Yashau MacShate (Inactive)
            Reporter:
            Yashau.Macshate Yashau MacShate (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

              Dates

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              Updated:
              Resolved:
              Dev Due Date:

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