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Type:
Bug
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Status: Rejected
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Priority:
Medium
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Resolution: Cannot Reproduce
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:
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Environment:Stage
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Bug Severity:Medium
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Module:BenAdmin - Enrollment
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Reported by:Client
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Company:Groendyke
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Sprint:WT Sprint 40 - Bugs
Hello,
I have a video both loaded in STD and LTD video Library in stage. They are the same. The video will not play when in the open enrollment tunnel under LTD but it does play when in the STD screen. They are the same video and I am unable to reload them because they were created and loaded by development last year because the original files were to large and Development compressed and changed them. I cannot even load the file to this ticket because it is too large. How can I get the video to work in the library for LTD?
I have tried to convert to .avi and the file was too big to upload. I was unable to find a free compressor. Please assist.
Yashau
Please ref: CT-2933
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- Time Spent:
- 1h
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Data correction
Verification from UI
Tried to reproduce this issue in stage and local
| Field | Original Value | New Value |
|---|---|---|
| Attachment | _Disability Insurance (1).avi [ 65505 ] |
Amruta Lohiya
made changes -
| Assignee | Satya [ ID10004 ] | Umesh Kadam [ umesh.kadam ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Issue Type | Support Activity [ 10301 ] | Bug [ 1 ] |
| Status | In Progress [ 3 ] | In Development [ 10007 ] |
| Support Task Type | Data Load [ 11401 ] | |
| Workflow | WT_Support [ 55995 ] | WT_Defects [ 56005 ] |
| Assignee | Umesh Kadam [ umesh.kadam ] | Hrishikesh Deshpande [ hrishikesh.deshpande ] |
| Item State | Parent values: Development(10200)Level 1 values: In Analysis(10204) | |
| Sprint | WT Sprint 40 - Bugs [ 94 ] |
Hello,
Thank you and what do you mean "We have corrected path for Video in Video Information"? Can you explain to me what I needed to do to obtain you you correction?
Yashau
Hi Yashau MacShate,
As you mention that, both the videos were same this means path for the video in Video Information must be same. But for LTD file name was "Disability Insurance (1).flv" instead of "Disability Insurance.flv". We have corrected this file name so that system can fetch proper video while playing it for LTD.
Thanks and Regards,
:: Umesh Kadam
CC : Amruta Lohiya, Rakesh Shahane
| Assignee | Hrishikesh Deshpande [ hrishikesh.deshpande ] | Rashmita Dudhe [ rashmita.dudhe ] |
Gaurav Sodani (Inactive)
made changes -
| Module | Parent values: BenAdmin(10100) | Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107) |
Verified on Stage Groendyke company.
The video is working people for LTD and STD both plan.
through employee and partner login
| Remaining Estimate | 1h [ 3600 ] | |
| Original Estimate | 1h [ 3600 ] |
Gaurav Sodani (Inactive)
made changes -
| Dev Due Date | 26/Oct/2017 | |
| Remaining Estimate | 1h [ 3600 ] | |
| Original Estimate | 1h [ 3600 ] |
| Remaining Estimate | 1h [ 3600 ] | |
| Original Estimate | 1h [ 3600 ] |
| Remaining Estimate | 1h [ 3600 ] | 0h [ 0 ] |
| Time Spent | 1h [ 3600 ] | |
| Worklog Id | 86295 [ 86295 ] |
Hi Yashau MacShate,
We have corrected video path also cross verified through employee and partner login it is working properly.
And about Issue, We are trying to reproduce it and will update you soon.
Thanks,
Rashmita
| Root Cause | Configuration Error [ 18427 ] |
Cool, Thanks Rashmita 
Yashau
Hi Satya,
CC:Rakesh Roy,Hrishikesh Deshpande,Swapnil Pandhare,Umesh Kadam
This issue is not getting reproduced tried below scenarios:
1]Added new Video ---- Cross Verified in employee tunnel for the plan.
2]Added, Updated video multiple times before click on save button
3]Deleted the video and added again before click on save button
4]Try to add 2nd video, It is showing a proper validation message
5]Cross verified by adding other videos for Spanish and French languages.
6]verified on Mozzila, Chrome, IE
7]Vedio played properly in employee tunnel for the plan.
Thanks,
Rashmita
-
- Time Spent:
- 3h
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scenario verification to reproduced the issue
| Time Spent | 1h [ 3600 ] | 4h [ 14400 ] |
| Worklog Id | 86713 [ 86713 ] |
Hi Yashau MacShate,
We have tried all possible scenarios through UI this issue is not getting reproduced.
This issue has occurred because the wrong file uploaded through the backend.
Thanks,
Rashmita
| Resolution | Cannot Reproduce [ 5 ] | |
| Status | In Development [ 10007 ] | Rejected [ 10004 ] |
| Assignee | Rashmita Dudhe [ rashmita.dudhe ] | Yashau MacShate [ yashau.macshate ] |
| Time Spent | 4h [ 14400 ] | 5h [ 18000 ] |
| Worklog Id | 87959 [ 87959 ] |
| Labels | Benefit_Type |
| Environment_New | Stage [ 18443 ] |
| Item State | Parent values: Development(10200)Level 1 values: In Analysis(10204) |
| Transition | Time In Source Status | Execution Times |
|---|
|
1h 18m | 1 |
|
32m 59s | 1 |
|
5d 12h 56m | 1 |
Hi Yashau MacShate,
Please find below 3Cs for the same,
Hrishikesh Deshpande, Please help us to reproduce this issue.
Thanks and Regards,
:: Umesh Kadam
CC : Satya, Amruta Lohiya, Rakesh Roy, Jyoti Mayne, Rakesh Shahane