[WT-11785] Groendyke LTD video issue in stage - Workterra Jira

Details

Type: Bug
Status: Rejected
Priority: Medium
Resolution: Cannot Reproduce
Affects Version/s: None
Fix Version/s: None
Component/s: None
Labels:
- Benefit_Type

Environment:

Stage
Bug Severity:
Medium
Module:
BenAdmin - Enrollment
Reported by:
Client
Company:
Groendyke
Sprint:
WT Sprint 40 - Bugs

Description

Hello,
I have a video both loaded in STD and LTD video Library in stage. They are the same. The video will not play when in the open enrollment tunnel under LTD but it does play when in the STD screen. They are the same video and I am unable to reload them because they were created and loaded by development last year because the original files were to large and Development compressed and changed them. I cannot even load the file to this ticket because it is too large. How can I get the video to work in the library for LTD?

I have tried to convert to .avi and the file was too big to upload. I was unable to find a free compressor. Please assist.

Yashau
Please ref: CT-2933

Attachments

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Attachments

_Disability Insurance (1).avi
6.69 MB
24/Oct/17 06:35 PM

Activity

Transition	Time In Source Status	Execution Times

Umesh Kadam (Inactive) made transition - 24/Oct/17 07:49 PM

Open

In Progress

1h 18m

Umesh Kadam (Inactive) made transition - 24/Oct/17 08:22 PM

In Progress

In Development

32m 59s

Rashmita Dudhe (Inactive) made transition - 30/Oct/17 09:18 AM

In Development

Rejected

5d 12h 56m

People

Assignee:: Yashau MacShate (Inactive)

Reporter:: Yashau MacShate (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 3 Start watching this issue

Dates

Created:: 24/Oct/17 06:30 PM

Updated:: 07/Nov/17 08:28 AM

Resolved:: 30/Oct/17 09:18 AM

Dev Due Date:: 26/Oct/2017

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