WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11811

24th Oct: Stage down; Can log in but getting a blank screen or a server error

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Cancelled
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Platform
    • Labels:
    • Environment:
      Stage
    • Bug Severity:
      Medium
    • Module:
      Platform
    • Reported by:
      Client
    • Company:
      All Clients/Multiple Clients

      Description

      Concern: Stage down; Can log in but getting a blank screen or a server error.
      Date: 24th Oct:
      Time: 9:07 AM PST to 10:42 AM PST
      Cause: 'WORKTERRA.ControllerAppTier' service was throwing an error. Probability this file might have got corrupted
      Correction: Binaries from the stage build machine were rebuild and deployed
      We have requested Clare computer to give the audit details of this machine for the specified time

        Attachments

          Activity

          Ascending order - Click to sort in descending order
          samir Samir created issue -
          samir Samir made changes -
          Field Original Value New Value
          Attachment ErrorLog.txt [ 65742 ]
          samir Samir made changes -
          Status Open [ 1 ] In Development [ 10007 ]
          samir Samir made changes -
          Issue Type Bug [ 1 ] Support Activity [ 10301 ]
          Status In Development [ 10007 ] Resolved [ 5 ]
          Support Task Type Data Correction [ 11203 ]
          Workflow WT_Defects [ 56131 ] WT_Support [ 56132 ]
          Jennifer.Reed Jennifer Reed (Inactive) made changes -
          Environment_New Stage [ 18443 ]
          Issue Type Support Activity [ 10301 ] Bug [ 1 ]
          Status Resolved [ 5 ] Open [ 1 ]
          Support Task Type Data Correction [ 11203 ]
          Workflow WT_Support [ 56132 ] WT_Defects [ 56537 ]
          satyap Satya made changes -
          Labels Login
          rakeshr Rakesh Roy (Inactive) made changes -
          Module Parent values: BenAdmin(10100) Parent values: Platform(10106)
          rakeshr Rakesh Roy (Inactive) made changes -
          Environment Stage [ 10004 ]
          Hide
          Permalink
          satyap Satya added a comment -

          [Samir]: Audit detail didn’t specified any activity which can corrupt the file. We are not able to find the root cause up till now. However we have experienced twice in the month of October that stage network had an outage.

          Ticket has been raised with Clare computers to investigate this issue further.

          Show
          satyap Satya added a comment - [Samir] : Audit detail didn’t specified any activity which can corrupt the file. We are not able to find the root cause up till now. However we have experienced twice in the month of October that stage network had an outage. Ticket has been raised with Clare computers to investigate this issue further.
          satyap Satya made changes -
          Root Cause Third Party [ 18431 ]
          Hide
          Permalink
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment -

          Issue: Stage was down for approximately two hours, 9:07am - 10:42am PST

          Root Cause Type: Platform, Third Party

          Root Cause: Clare Computer confirmed their router went down for two hours on this date

          Solution: Clare added more monitoring and alerts to be proactively aware of these outages

          Show
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment - Issue: Stage was down for approximately two hours, 9:07am - 10:42am PST Root Cause Type: Platform, Third Party Root Cause: Clare Computer confirmed their router went down for two hours on this date Solution: Clare added more monitoring and alerts to be proactively aware of these outages
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Status Open [ 1 ] In Development [ 10007 ]
          Hide
          Permalink
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment -

          This issue caused because of changes done by Verizon. AS of now there is no action Items are pending at our end. Hence closing this ticket.

          Show
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment - This issue caused because of changes done by Verizon. AS of now there is no action Items are pending at our end. Hence closing this ticket.
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Resolution Won't Do [ 10001 ]
          Status In Development [ 10007 ] Rejected [ 10004 ]
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Status Rejected [ 10004 ] Closed [ 6 ]
          Transition Time In Source Status Execution Times
          Samir made transition -
          In Development Resolved
          		2m 21s 1
          Jennifer Reed (Inactive) made transition -
          Resolved Open
          		6d 15h 2m 1
          Jaideep Vinchurkar (Inactive) made transition -
          Open In Development
          		34d 49m 2
          Jaideep Vinchurkar (Inactive) made transition -
          In Development Rejected
          		35s 1
          Jaideep Vinchurkar (Inactive) made transition -
          Rejected Closed
          		3s 1

            People

            Assignee:
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive)
            Reporter:
            samir Samir
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: