WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11811

24th Oct: Stage down; Can log in but getting a blank screen or a server error

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Cancelled
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Platform
    • Labels:
    • Environment:
      Stage
    • Bug Severity:
      Medium
    • Module:
      Platform
    • Reported by:
      Client
    • Company:
      All Clients/Multiple Clients

      Description

      Concern: Stage down; Can log in but getting a blank screen or a server error.
      Date: 24th Oct:
      Time: 9:07 AM PST to 10:42 AM PST
      Cause: 'WORKTERRA.ControllerAppTier' service was throwing an error. Probability this file might have got corrupted
      Correction: Binaries from the stage build machine were rebuild and deployed
      We have requested Clare computer to give the audit details of this machine for the specified time

        Attachments

          Activity

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          samir Samir created issue -
          samir Samir made changes -
          Field Original Value New Value
          Attachment ErrorLog.txt [ 65742 ]
          samir Samir made changes -
          Status Open [ 1 ] In Development [ 10007 ]
          samir Samir made changes -
          Issue Type Bug [ 1 ] Support Activity [ 10301 ]
          Status In Development [ 10007 ] Resolved [ 5 ]
          Support Task Type Data Correction [ 11203 ]
          Workflow WT_Defects [ 56131 ] WT_Support [ 56132 ]
          Jennifer.Reed Jennifer Reed (Inactive) made changes -
          Environment_New Stage [ 18443 ]
          Issue Type Support Activity [ 10301 ] Bug [ 1 ]
          Status Resolved [ 5 ] Open [ 1 ]
          Support Task Type Data Correction [ 11203 ]
          Workflow WT_Support [ 56132 ] WT_Defects [ 56537 ]
          satyap Satya made changes -
          Labels Login
          rakeshr Rakesh Roy (Inactive) made changes -
          Module Parent values: BenAdmin(10100) Parent values: Platform(10106)
          rakeshr Rakesh Roy (Inactive) made changes -
          Environment Stage [ 10004 ]
          satyap Satya made changes -
          Root Cause Third Party [ 18431 ]
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Status Open [ 1 ] In Development [ 10007 ]
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Resolution Won't Do [ 10001 ]
          Status In Development [ 10007 ] Rejected [ 10004 ]
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Status Rejected [ 10004 ] Closed [ 6 ]

            People

            Assignee:
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive)
            Reporter:
            samir Samir
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: