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  1. WORKTERRA
  2. WT-11814

Production down; Can log in but getting a blank screen or a server error

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Cancelled
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Platform
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      Platform
    • Reported by:
      Client
    • Company:
      All Clients/Multiple Clients

      Description

      Concern: Production down; Can log in but getting a blank screen or a server error
      Date: 24th Oct:
      Time: 11:35 AM PST to 04:22 PM PST
      Cause: Database 1 and 3 disk drive were not accessible, due to which cluster were not able to move
      Correction: Verizon restarted the database and cluster

      Root cause ticket open with Verizon, Below is the reply from Verizon Engineer
      “Created Microsoft case for this as well, as I see no obvious reason for this cluster behaviour. Also we will go through the logs to get the bottom of this”

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            Assignee:
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive)
            Reporter:
            samir Samir
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              Dates

              Created:
              Updated:
              Resolved: