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Type:
Bug
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Status: Closed
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Priority:
Critical
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Resolution: Cancelled
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Affects Version/s: None
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Fix Version/s: None
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Component/s: Platform
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Labels:None
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Environment:Production
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Bug Severity:Medium
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Module:Platform
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Reported by:Client
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Company:All Clients/Multiple Clients
Concern: Production down; Can log in but getting a blank screen or a server error
Date: 24th Oct:
Time: 11:35 AM PST to 04:22 PM PST
Cause: Database 1 and 3 disk drive were not accessible, due to which cluster were not able to move
Correction: Verizon restarted the database and cluster
Root cause ticket open with Verizon, Below is the reply from Verizon Engineer
“Created Microsoft case for this as well, as I see no obvious reason for this cluster behaviour. Also we will go through the logs to get the bottom of this”
