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Type:
Bug
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Status: Closed
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Priority:
Critical
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Resolution: Cancelled
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Affects Version/s: None
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Fix Version/s: None
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Component/s: Platform
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Labels:None
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Environment:Production
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Bug Severity:Medium
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Module:Platform
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Reported by:Client
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Company:All Clients/Multiple Clients
Concern: Production down; Can log in but getting a blank screen or a server error
Date: 24th Oct:
Time: 11:35 AM PST to 04:22 PM PST
Cause: Database 1 and 3 disk drive were not accessible, due to which cluster were not able to move
Correction: Verizon restarted the database and cluster
Root cause ticket open with Verizon, Below is the reply from Verizon Engineer
“Created Microsoft case for this as well, as I see no obvious reason for this cluster behaviour. Also we will go through the logs to get the bottom of this”
| Field | Original Value | New Value |
|---|---|---|
| Attachment | Production Down.png [ 65745 ] |
| Module | Parent values: BenAdmin(10100) | Parent values: Platform(10106) |
Jennifer Reed (Inactive)
made changes -
| Environment_New | Production [ 18442 ] | |
| Issue Type | Support Activity [ 10301 ] | Bug [ 1 ] |
| Support Task Type | Query Resolution [ 11205 ] | |
| Workflow | WT_Support [ 56135 ] | WT_Defects [ 56538 ] |
| Environment | Production [ 10005 ] |
| Attachment | Production down issue.png [ 66975 ] |
| Root Cause | Third Party [ 18431 ] |
| Status | Open [ 1 ] | In Development [ 10007 ] |
| Resolution | Won't Do [ 10001 ] | |
| Status | In Development [ 10007 ] | Rejected [ 10004 ] |
| Status | Rejected [ 10004 ] | Closed [ 6 ] |