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  1. WORKTERRA
  2. WT-11814

Production down; Can log in but getting a blank screen or a server error

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Cancelled
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Platform
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      Platform
    • Reported by:
      Client
    • Company:
      All Clients/Multiple Clients

      Description

      Concern: Production down; Can log in but getting a blank screen or a server error
      Date: 24th Oct:
      Time: 11:35 AM PST to 04:22 PM PST
      Cause: Database 1 and 3 disk drive were not accessible, due to which cluster were not able to move
      Correction: Verizon restarted the database and cluster

      Root cause ticket open with Verizon, Below is the reply from Verizon Engineer
      “Created Microsoft case for this as well, as I see no obvious reason for this cluster behaviour. Also we will go through the logs to get the bottom of this”

        Attachments

          Activity

          Transition Time In Source Status Execution Times
          Jaideep Vinchurkar (Inactive) made transition -
          Open In Development
          40d 15h 8m 1
          Jaideep Vinchurkar (Inactive) made transition -
          In Development Rejected
          1m 23s 1
          Jaideep Vinchurkar (Inactive) made transition -
          Rejected Closed
          6s 1

            People

            Assignee:
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive)
            Reporter:
            samir Samir
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: