-
Type:
Support Activity
-
Status:
Resolved
-
Priority:
High
-
Resolution:
Done
-
Affects Version/s:
None
-
Fix Version/s:
None
-
Component/s:
None
-
-
Support Task Type:
Query Resolution
-
-
-
-
-
Hi,
Per the client:
The newest problem I am having is that after an EE has enrolled in a Medical plan, the Admin Fee is not dropping from the Confirmation Statement. The test person I have been using to test this is ADMIN TEST.
I have attached the print screens that shows the Admin Plan correctly displaying when I have waived medical (first two screen shots) but then does not drop the Admin Plan from the Confirmation Statement when the EE elects a medical plan (third and fourth screen shots).
Additionally, I believe this issue has caused an error with the loading of the system. This issue has caused the enrollment of over 600 Employees in the Admin Fee plan, when they should not have been in the plan at all. Attached you will find a list of all of the employees incorrectly placed in the Admin Fee plan. When the issue has been resolved, could you please have Development remove their enrollment from the Admin Fee plan?
Please note, we need to submit the UAT this Friday (10/27), if you could please take a look at this and let us know what we can do to fix this, it would be most appreciated.
Thank you!
Kira Hamilton
Debbie Kulling
{"report":{"apdex":1,"isInitial":true,"journeyId":"ca64dc7c-ea9c-4197-af68-36ccf92e7fab","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":975.6999998092651,"redirectCount":0,"resourceLoadedEnd":1028.5999999046326,"resourceLoadedStart":413.7999997138977,"resourceTiming":[{"duration":109.59999990463257,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":413.7999997138977,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":413.7999997138977,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":523.3999996185303,"responseStart":0,"secureConnectionStart":0},{"duration":110,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":414.09999990463257,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":414.09999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":524.0999999046326,"responseStart":0,"secureConnectionStart":0},{"duration":110.30000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":414.19999980926514,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":414.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":524.5,"responseStart":0,"secureConnectionStart":0},{"duration":110.80000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":414.2999997138977,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":414.2999997138977,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":525.0999999046326,"responseStart":0,"secureConnectionStart":0},{"duration":111.10000038146973,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":414.3999996185303,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":414.3999996185303,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":525.5,"responseStart":0,"secureConnectionStart":0},{"duration":160.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":414.59999990463257,"connectEnd":414.59999990463257,"connectStart":414.59999990463257,"domainLookupEnd":414.59999990463257,"domainLookupStart":414.59999990463257,"fetchStart":414.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":414.59999990463257,"responseEnd":575.2999997138977,"responseStart":575.2999997138977,"secureConnectionStart":414.59999990463257},{"duration":192.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":414.59999990463257,"connectEnd":414.59999990463257,"connectStart":414.59999990463257,"domainLookupEnd":414.59999990463257,"domainLookupStart":414.59999990463257,"fetchStart":414.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":414.59999990463257,"responseEnd":606.7999997138977,"responseStart":606.7999997138977,"secureConnectionStart":414.59999990463257},{"duration":194.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":414.69999980926514,"connectEnd":414.69999980926514,"connectStart":414.69999980926514,"domainLookupEnd":414.69999980926514,"domainLookupStart":414.69999980926514,"fetchStart":414.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":414.69999980926514,"responseEnd":609.5,"responseStart":609.5,"secureConnectionStart":414.69999980926514},{"duration":195.30000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":414.7999997138977,"connectEnd":414.7999997138977,"connectStart":414.7999997138977,"domainLookupEnd":414.7999997138977,"domainLookupStart":414.7999997138977,"fetchStart":414.7999997138977,"redirectEnd":0,"redirectStart":0,"requestStart":414.7999997138977,"responseEnd":610.0999999046326,"responseStart":610.0999999046326,"secureConnectionStart":414.7999997138977},{"duration":195.5,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":415,"connectEnd":415,"connectStart":415,"domainLookupEnd":415,"domainLookupStart":415,"fetchStart":415,"redirectEnd":0,"redirectStart":0,"requestStart":415,"responseEnd":610.5,"responseStart":610.5,"secureConnectionStart":415},{"duration":195.90000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":415.09999990463257,"connectEnd":415.09999990463257,"connectStart":415.09999990463257,"domainLookupEnd":415.09999990463257,"domainLookupStart":415.09999990463257,"fetchStart":415.09999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":415.09999990463257,"responseEnd":611,"responseStart":611,"secureConnectionStart":415.09999990463257},{"duration":196,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":415.19999980926514,"connectEnd":415.19999980926514,"connectStart":415.19999980926514,"domainLookupEnd":415.19999980926514,"domainLookupStart":415.19999980926514,"fetchStart":415.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":415.19999980926514,"responseEnd":611.1999998092651,"responseStart":611.1999998092651,"secureConnectionStart":415.19999980926514},{"duration":196.40000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":415.2999997138977,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":415.2999997138977,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":611.6999998092651,"responseStart":0,"secureConnectionStart":0},{"duration":196.30000019073486,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/81da1c7492d7ee698ae1cc31902498d9/shortcuts.js?context=issuenavigation&context=issueaction","startTime":415.3999996185303,"connectEnd":415.3999996185303,"connectStart":415.3999996185303,"domainLookupEnd":415.3999996185303,"domainLookupStart":415.3999996185303,"fetchStart":415.3999996185303,"redirectEnd":0,"redirectStart":0,"requestStart":415.3999996185303,"responseEnd":611.6999998092651,"responseStart":611.6999998092651,"secureConnectionStart":415.3999996185303},{"duration":196.59999990463257,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":415.59999990463257,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":415.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":612.1999998092651,"responseStart":0,"secureConnectionStart":0},{"duration":196.7999997138977,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":415.59999990463257,"connectEnd":415.59999990463257,"connectStart":415.59999990463257,"domainLookupEnd":415.59999990463257,"domainLookupStart":415.59999990463257,"fetchStart":415.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":415.59999990463257,"responseEnd":612.3999996185303,"responseStart":612.3999996185303,"secureConnectionStart":415.59999990463257}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":227,"responseStart":404,"responseEnd":405,"domLoading":411,"domInteractive":1067,"domContentLoadedEventStart":1067,"domContentLoadedEventEnd":1109,"domComplete":1407,"loadEventStart":1407,"loadEventEnd":1409,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"567f4b6d929fe6","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":141,"dbReadsTimeInMs":12,"dbConnsTimeInMs":14,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}