WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11825

COB-Admin Fee Plan Issues

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Query Resolution
    • Environment:
      Stage
    • Reported by:
      Client
    • Company:
      COB
    • Module:
      BenAdmin
    • Severity:
      Simple

      Description

      Hi,

      Per the client:

      The newest problem I am having is that after an EE has enrolled in a Medical plan, the Admin Fee is not dropping from the Confirmation Statement. The test person I have been using to test this is ADMIN TEST.

      I have attached the print screens that shows the Admin Plan correctly displaying when I have waived medical (first two screen shots) but then does not drop the Admin Plan from the Confirmation Statement when the EE elects a medical plan (third and fourth screen shots).

      Additionally, I believe this issue has caused an error with the loading of the system. This issue has caused the enrollment of over 600 Employees in the Admin Fee plan, when they should not have been in the plan at all. Attached you will find a list of all of the employees incorrectly placed in the Admin Fee plan. When the issue has been resolved, could you please have Development remove their enrollment from the Admin Fee plan?

      Please note, we need to submit the UAT this Friday (10/27), if you could please take a look at this and let us know what we can do to fix this, it would be most appreciated.

      Thank you!
      Kira Hamilton
      Debbie Kulling

        Attachments

        1. Additional_Criteria_To_Remove.png
          90 kB
          Umesh Kadam
        2. COB Incorrect Admin Plan Enrollments.xls
          569 kB
          Kira Hamilton
        3. Cotingency_to_set_on_Eligibility_Rules_tab.png
          97 kB
          Umesh Kadam
        4. Screen Shot 10-25-17 at 02.44 PM.PNG
          223 kB
          Kira Hamilton
        5. Screen Shot 10-25-17 at 02.45 PM.PNG
          212 kB
          Kira Hamilton
        6. Screen Shot 10-25-17 at 02.46 PM.PNG
          228 kB
          Kira Hamilton
        7. Screen Shot 10-25-17 at 02.46 PM 001.PNG
          221 kB
          Kira Hamilton

          Activity

          Permalink
          vaishali.poojari Vaishali Poojari (Inactive) logged work - 28/Oct/17 04:04 AM
          • Time Spent:
            4.5h
             

            -Task discussion with Jyoti.
            -Testing below scenarios:
            1) Plan A eligible only if NOT enrolled in plan B AND NOT enrolled in Plan B. Check if Plan A terminates if enrolled in Plan B/ Plan C.
            2) Plan A eligible only if NOT enrolled in plan B OR NOT enrolled in Plan B. Check if Plan A terminates if either enrolled in Plan B/ Plan C.
            3)Trying out different scenarios with Eligibility macros- AND,Not equals, OR,etc
            -Query that fetches ineligible enrollments is modified in WT-7182.
            -Sharing analysis with Jyoti and Amruta.

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            Kira.Hamilton Kira Hamilton (Inactive)
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            5 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 16h
                16h
                Remaining:
                Time Spent - 4.5h Remaining Estimate - 11.5h
                11.5h
                Logged:
                Time Spent - 4.5h Remaining Estimate - 11.5h
                4.5h