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Type:
Support Activity
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Status: Resolved
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Priority:
High
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Support Task Type:Query Resolution
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Environment:Stage
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Reported by:Client
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Company:COB
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Module:BenAdmin
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Severity:Simple
Hi,
Per the client:
The newest problem I am having is that after an EE has enrolled in a Medical plan, the Admin Fee is not dropping from the Confirmation Statement. The test person I have been using to test this is ADMIN TEST.
I have attached the print screens that shows the Admin Plan correctly displaying when I have waived medical (first two screen shots) but then does not drop the Admin Plan from the Confirmation Statement when the EE elects a medical plan (third and fourth screen shots).
Additionally, I believe this issue has caused an error with the loading of the system. This issue has caused the enrollment of over 600 Employees in the Admin Fee plan, when they should not have been in the plan at all. Attached you will find a list of all of the employees incorrectly placed in the Admin Fee plan. When the issue has been resolved, could you please have Development remove their enrollment from the Admin Fee plan?
Please note, we need to submit the UAT this Friday (10/27), if you could please take a look at this and let us know what we can do to fix this, it would be most appreciated.
Thank you!
Kira Hamilton
Debbie Kulling
Field | Original Value | New Value |
---|---|---|
Assignee | Satya [ ID10004 ] | Umesh Kadam [ umesh.kadam ] |
Status | Open [ 1 ] | In Progress [ 3 ] |
Attachment | Cotingency_to_set_on_Eligibility_Rules_tab.png [ 65904 ] |
Attachment | Additional_Criteria_To_Remove.png [ 65905 ] |
Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
Assignee | Umesh Kadam [ umesh.kadam ] | Kira Hamilton [ kira.hamilton ] |
Assignee | Kira Hamilton [ kira.hamilton ] | Umesh Kadam [ umesh.kadam ] |
Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
Assignee | Umesh Kadam [ umesh.kadam ] | Kira Hamilton [ kira.hamilton ] |
Resolution | Done [ 10000 ] | |
Status | In Progress [ 3 ] | Resolved [ 5 ] |
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- Time Spent:
- 4.5h
-
-Task discussion with Jyoti.
-Testing below scenarios:
1) Plan A eligible only if NOT enrolled in plan B AND NOT enrolled in Plan B. Check if Plan A terminates if enrolled in Plan B/ Plan C.
2) Plan A eligible only if NOT enrolled in plan B OR NOT enrolled in Plan B. Check if Plan A terminates if either enrolled in Plan B/ Plan C.
3)Trying out different scenarios with Eligibility macros- AND,Not equals, OR,etc
-Query that fetches ineligible enrollments is modified inWT-7182.
-Sharing analysis with Jyoti and Amruta.
Remaining Estimate | 16h [ 57600 ] | |
Original Estimate | 16h [ 57600 ] |
Remaining Estimate | 16h [ 57600 ] | 11.5h [ 41400 ] |
Time Spent | 4.5h [ 16200 ] | |
Worklog Id | 88012 [ 88012 ] |
Environment_New | Stage [ 18443 ] |
Resolution | Done [ 10000 ] | |
Status | Resolved [ 5 ] | Reopened [ 4 ] |
Assignee | Kira Hamilton [ kira.hamilton ] | Satya [ ID10004 ] |
Priority | Medium [ 3 ] | High [ 2 ] |
Status | Reopened [ 4 ] | In Progress [ 3 ] |
Assignee | Satya [ ID10004 ] | Avnish Yadav [ avnish.yadav ] |
Assignee | Avnish Yadav [ avnish.yadav ] | Debbie Kulling [ dkulling ] |
Resolution | Done [ 10000 ] | |
Status | In Progress [ 3 ] | Resolved [ 5 ] |
Transition | Time In Source Status | Execution Times |
---|
|
18m 33s | 1 |
|
6h 5m | 1 |
|
1d 1h | 1 |
|
13d 16h 15m | 1 |
|
4h 34m | 1 |
|
1h 52m | 2 |
Hi Kira Hamilton,
Please find below detailed analysis
Please find below attached screenshots for suggested customization :
We are working on correction of affected enrollments.
Thanks and Regards,
:: Umesh Kadam
CC : Debbie Kulling, Amruta Lohiya, Satya, Rakesh Shahane