WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11829

City of Bellevue - Server Error

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Duplicate
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Client
    • Company:
      City of Bellevue
    • Item State:
      Development - In Analysis

      Description

      Please see the server error below. The client was changing some ex-spouses to inactive so they did not show to the employee. I don't know if that caused this issue. Please advise asap this group is currently in OE

        Attachments

          Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. WT-11781 City of Bellevue - Server Error on EE Record

          • High - Serious problem that could block progress.
          • Production Complete

            Activity

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            rakesh.shahane Rakesh Shahane (Inactive) added a comment -

            Hi Debbie Kulling,
            Please find 3C's as below.

            Concern: City of Bellevue - Server Error

            Cause: We have checked this and found that qualifying event Employee Change - Declaration of DP (Enter Date of DP Declaration) has Effective Date Rule field which has selected with value Use Waiting Period but there is no value in field Waiting Period Option due to this server error Occur.

            Correction: We have set the value as First Of Month following event date as per the setting on stage company, So in future this error will not occur.

            CC-Umesh Kadam, Amruta Lohiya, Satya, Samir

            Show
            rakesh.shahane Rakesh Shahane (Inactive) added a comment - Hi Debbie Kulling , Please find 3C's as below. Concern: City of Bellevue - Server Error Cause: We have checked this and found that qualifying event Employee Change - Declaration of DP (Enter Date of DP Declaration) has Effective Date Rule field which has selected with value Use Waiting Period but there is no value in field Waiting Period Option due to this server error Occur. Correction: We have set the value as First Of Month following event date as per the setting on stage company, So in future this error will not occur. CC- Umesh Kadam , Amruta Lohiya , Satya , Samir
            Hide
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            satyap Satya added a comment -

            Please refer WT-11781 for details & permanent fix status.

            Regards,
            Satya Prakash

            Show
            satyap Satya added a comment - Please refer WT-11781 for details & permanent fix status. Regards, Satya Prakash

              People

              Assignee:
              dkulling Debbie Kulling
              Reporter:
              dkulling Debbie Kulling
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

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