WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11829

City of Bellevue - Server Error

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Duplicate
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Client
    • Company:
      City of Bellevue
    • Item State:
      Development - In Analysis

      Description

      Please see the server error below. The client was changing some ex-spouses to inactive so they did not show to the employee. I don't know if that caused this issue. Please advise asap this group is currently in OE

        Attachments

          Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. WT-11781 City of Bellevue - Server Error on EE Record

          • High - Serious problem that could block progress.
          • Production Complete

            Activity

            Ascending order - Click to sort in descending order
            Permalink
            rakesh.shahane Rakesh Shahane (Inactive) logged work - 26/Oct/17 07:16 AM
            • Time Spent:
              4h
               
              <No comment>
            dkulling Debbie Kulling created issue -
            satyap Satya made changes -
            Field Original Value New Value
            Assignee Satya [ ID10004 ] Rakesh Shahane [ rakesh.shahane ]
            rakesh.shahane Rakesh Shahane (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            rakesh.shahane Rakesh Shahane (Inactive) made changes -
            Item State Parent values: Development(10200)Level 1 values: In Analysis(10204)
            Hide
            Permalink
            rakesh.shahane Rakesh Shahane (Inactive) added a comment -

            Hi Debbie Kulling,
            Please find 3C's as below.

            Concern: City of Bellevue - Server Error

            Cause: We have checked this and found that qualifying event Employee Change - Declaration of DP (Enter Date of DP Declaration) has Effective Date Rule field which has selected with value Use Waiting Period but there is no value in field Waiting Period Option due to this server error Occur.

            Correction: We have set the value as First Of Month following event date as per the setting on stage company, So in future this error will not occur.

            CC-Umesh Kadam, Amruta Lohiya, Satya, Samir

            Show
            rakesh.shahane Rakesh Shahane (Inactive) added a comment - Hi Debbie Kulling , Please find 3C's as below. Concern: City of Bellevue - Server Error Cause: We have checked this and found that qualifying event Employee Change - Declaration of DP (Enter Date of DP Declaration) has Effective Date Rule field which has selected with value Use Waiting Period but there is no value in field Waiting Period Option due to this server error Occur. Correction: We have set the value as First Of Month following event date as per the setting on stage company, So in future this error will not occur. CC- Umesh Kadam , Amruta Lohiya , Satya , Samir
            rakesh.shahane Rakesh Shahane (Inactive) made changes -
            Assignee Rakesh Shahane [ rakesh.shahane ] Debbie Kulling [ dkulling ]
            prasadp Prasad Pise (Inactive) made changes -
            Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Export(10110)
            prasadp Prasad Pise (Inactive) made changes -
            Module Parent values: BenAdmin(10100)Level 1 values: Export(10110) Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107)
            Hide
            Permalink
            satyap Satya added a comment -

            Please refer WT-11781 for details & permanent fix status.

            Regards,
            Satya Prakash

            Show
            satyap Satya added a comment - Please refer WT-11781 for details & permanent fix status. Regards, Satya Prakash
            satyap Satya made changes -
            Resolution Duplicate [ 3 ]
            Status In Development [ 10007 ] Rejected [ 10004 ]
            satyap Satya made changes -
            Status Rejected [ 10004 ] Closed [ 6 ]
            satyap Satya made changes -
            Root Cause Duplicate Issue [ 18433 ]
            satyap Satya made changes -
            Link This issue duplicates WT-11781 [ WT-11781 ]
            rakesh.shahane Rakesh Shahane (Inactive) made changes -
            Remaining Estimate 4h [ 14400 ]
            Original Estimate 4h [ 14400 ]
            rakesh.shahane Rakesh Shahane (Inactive) made changes -
            Remaining Estimate 4h [ 14400 ] 0h [ 0 ]
            Time Spent 4h [ 14400 ]
            Worklog Id 87316 [ 87316 ]
            satyap Satya made changes -
            Environment_New Production [ 18442 ]
            Transition Time In Source Status Execution Times
            Rakesh Shahane (Inactive) made transition -
            Open In Development
            		6m 18s 1
            Satya made transition -
            In Development Rejected
            		23h 36m 1
            Satya made transition -
            Rejected Closed
            		4s 1

              People

              Assignee:
              dkulling Debbie Kulling
              Reporter:
              dkulling Debbie Kulling
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 4h
                  4h
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 4h
                  4h