WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11880

Valiant - Duplicate Dependent Child Records

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Environment:
      Stage
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - EDS
    • Reported by:
      Client
    • Company:
      Valiant
    • Item State:
      Production Complete

      Description

      HI, Valiant is currently in UAT and having an issue when entering a child record, getting the error message "Server encountered an internal error, please contact your administrator” when trying to save, then the site is creating duplicate records. Screenshot of duplicate records created.

      Jennifer MelgozaRobyn Adkison

        Attachments

        1. Admin Login.png
          Admin Login.png
          231 kB
        2. Employee login.jpg
          Employee login.jpg
          148 kB
        3. Emplyee login.jpg
          Emplyee login.jpg
          154 kB
        4. FW Development approval for Bugs reported on 1031.msg
          32 kB
        5. image.png
          image.png
          150 kB
        6. LB Company Admin.jpg
          LB Company Admin.jpg
          108 kB
        7. LB Employee.jpg
          LB Employee.jpg
          119 kB
        8. LB Partner.jpg
          LB Partner.jpg
          126 kB
        9. Partner Login.jpg
          Partner Login.jpg
          131 kB
        10. Re Request for Production deployment - 25 Nov 2017.msg
          77 kB

          Activity

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          priya.dhamande Priya Dhamande (Inactive) added a comment -

          Environment: Production
          Company: Valiant for hspl
          Login: Partner and Employee

          The issue of server error is checked on Production for server error and multiple child addition. The issue is not existing now.
          Checked with Partner and Employee login for both existing and new Employee.

          As the issue is resolved and verified assigning jira to Amanda Hagan for confirmation.

          Show
          priya.dhamande Priya Dhamande (Inactive) added a comment - Environment: Production Company: Valiant for hspl Login: Partner and Employee The issue of server error is checked on Production for server error and multiple child addition. The issue is not existing now. Checked with Partner and Employee login for both existing and new Employee. As the issue is resolved and verified assigning jira to Amanda Hagan for confirmation.
          Hide
          Permalink
          sudhir.kalikate Sudhir Kalikate (Inactive) added a comment -

          Production deployed. Please test on Production.

          Show
          sudhir.kalikate Sudhir Kalikate (Inactive) added a comment - Production deployed. Please test on Production.
          Hide
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          hrishikesh.deshpande Hrishikesh Deshpande (Inactive) added a comment -

          This fix is working as expected on Stage. We will move it on production in Next build and test it on production.

          The File Check-in was missed in Production which causes issue on Production.
          Swapnil Pandhare, can you please check-in code on production in next build and assign back to QA?

          Thanks,
          Hrishikesh.

          Show
          hrishikesh.deshpande Hrishikesh Deshpande (Inactive) added a comment - This fix is working as expected on Stage. We will move it on production in Next build and test it on production. The File Check-in was missed in Production which causes issue on Production. Swapnil Pandhare , can you please check-in code on production in next build and assign back to QA? Thanks, Hrishikesh.
          Hide
          Permalink
          gaurav.sodani Gaurav Sodani (Inactive) added a comment - - edited

          Hi All,
          Attaching production deployment approval email for reference:
          Re Request for Production deployment - 25 Nov 2017.msg
          Regards
          Gaurav

          Show
          gaurav.sodani Gaurav Sodani (Inactive) added a comment - - edited Hi All, Attaching production deployment approval email for reference: Re Request for Production deployment - 25 Nov 2017.msg Regards Gaurav
          Hide
          Permalink
          gaurav.sodani Gaurav Sodani (Inactive) added a comment - - edited

          Hi All,

          Attaching development approval email to work on this ticket: FW Development approval for Bugs reported on 1031.msg

          Regards
          Gaurav

          Show
          gaurav.sodani Gaurav Sodani (Inactive) added a comment - - edited Hi All, Attaching development approval email to work on this ticket: FW Development approval for Bugs reported on 1031.msg Regards Gaurav
          6 older comments

            People

            Assignee:
            Amanda.Hagan Amanda Hagan (Inactive)
            Reporter:
            Amanda.Hagan Amanda Hagan (Inactive)
            Account Executive:
            Amanda Hagan (Inactive)
            Developer:
            Sudhir Kalikate (Inactive)
            QA:
            Priya Handepatil (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            10 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:
              Pre-Prod Due Date:
              Production Due Date:

                Time Tracking

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                Logged:
                Time Spent - 12h
                12h