WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11922

Reinforced Earth - Core Allocation Issue

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: System Behaviour
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
    • Environment:
      Production
    • Bug Type:
      Functional
    • Bug Severity:
      Blocker
    • Module:
      BenAdmin - Import
    • Reported by:
      White Label
    • Company:
      Reinforced Earth

      Description

      On Reinforced Earth, we imported 728 employee and some 145 employees didnt get core allocation. The file is imported Synchronously and all routines were passed successfully.

      Example of employees didnt get core allocation:
      Julianne Kim
      Kristen Sassi
      Jye Owens

      Can you please check this and get back to me ASAP?

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          7 older comments
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          amitthorve Amit Thorve (Inactive) added a comment -

          Vinayak Kulkarni, Jaideep Vinchurkar I need answer for this today.

          CC-Debbie Kulling, Nick, Jackie Sivigny, Yamilka Coca, Robyn Adkison, Kira Hamilton

          Show
          amitthorve Amit Thorve (Inactive) added a comment - Vinayak Kulkarni , Jaideep Vinchurkar I need answer for this today. CC- Debbie Kulling , Nick , Jackie Sivigny , Yamilka Coca , Robyn Adkison , Kira Hamilton
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          gaurav.sodani Gaurav Sodani (Inactive) added a comment -

          Amit Thorve,

          We have done the initial analysis,

          Import utility is not assigning the core plan to the desired employee that we checked. We will need to check the root cause and fix it on the import utility.
          This will be fixed by tomorrow (11/3/17)

          There are 4 newhire rules, all are based on UDF from employee demographic page and none of the loaded employee has value assigned in the particular UDF

          Regards
          Gaurav

          SatyaAmit ThorveDebbie KullingNickJackie SivignyKira HamiltonYamilka CocaRobyn AdkisonSamirVinayak Kulkarni

          Show
          gaurav.sodani Gaurav Sodani (Inactive) added a comment - Amit Thorve , We have done the initial analysis, Import utility is not assigning the core plan to the desired employee that we checked. We will need to check the root cause and fix it on the import utility. This will be fixed by tomorrow (11/3/17) There are 4 newhire rules, all are based on UDF from employee demographic page and none of the loaded employee has value assigned in the particular UDF Regards Gaurav Satya Amit Thorve Debbie Kulling Nick Jackie Sivigny Kira Hamilton Yamilka Coca Robyn Adkison Samir Vinayak Kulkarni
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          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment -

          Hi Amit Thorve,

          I have scanned data of Reinforced Earth. there are 147 employees not having core plans.These employees were loaded yesterday. and all are new-hires. (they set new-hire window of 365 days)
          They have 4 new hire rules and all have eligibility on newhire rehire status UDF. This udf is not mapped in import template and hence is NULL, which results in employee are not getting eligible for new plans.
          On HSPL, I mapped this field and and tried import. its working perfectly there

          Show
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment - Hi Amit Thorve , I have scanned data of Reinforced Earth. there are 147 employees not having core plans.These employees were loaded yesterday. and all are new-hires. (they set new-hire window of 365 days) They have 4 new hire rules and all have eligibility on newhire rehire status UDF. This udf is not mapped in import template and hence is NULL, which results in employee are not getting eligible for new plans. On HSPL, I mapped this field and and tried import. its working perfectly there
          Hide
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          amitthorve Amit Thorve (Inactive) added a comment - - edited

          Thanks Jaideep Vinchurkar for the detailed analysis.

          CC-Debbie Kulling, Kira Hamilton

          Show
          amitthorve Amit Thorve (Inactive) added a comment - - edited Thanks Jaideep Vinchurkar for the detailed analysis. CC- Debbie Kulling , Kira Hamilton
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          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment -

          Adding 3C's,

          Concern: Core plans are not getting allocated through import

          Cause: I have scanned data of Reinforced Earth. there are 147 employees not having core plans.These employees were loaded yesterday. and all are new-hires. (they set new-hire window of 365 days)
          They have 4 new hire rules and all have eligibility on newhire rehire status UDF. This udf is not mapped in import template and hence is NULL, which results in employee are not getting eligible for new plans.
          On HSPL, I mapped this field and and tried import. its working perfectly there

          Correction: Need to change customization to overcome this issue.

          Show
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment - Adding 3C's, Concern: Core plans are not getting allocated through import Cause: I have scanned data of Reinforced Earth. there are 147 employees not having core plans.These employees were loaded yesterday. and all are new-hires. (they set new-hire window of 365 days) They have 4 new hire rules and all have eligibility on newhire rehire status UDF. This udf is not mapped in import template and hence is NULL, which results in employee are not getting eligible for new plans. On HSPL, I mapped this field and and tried import. its working perfectly there Correction: Need to change customization to overcome this issue.

            People

            Assignee:
            amitthorve Amit Thorve (Inactive)
            Reporter:
            amitthorve Amit Thorve (Inactive)
            Account Executive:
            Kira Hamilton (Inactive)
            Developer:
            Jaideep Vinchurkar (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            6 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

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