Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Environment:
      Production
    • Bug Type:
      Functional
    • Bug Severity:
      Critical
    • Level:
      Employee
    • Module:
      BenAdmin - EDS
    • Reported by:
      Support
    • Company:
      ATC

      Description

      On ATC, I added two custom forms this morning and received a server error on both upon save (Vacation Hours Available for Sale, Tobacco Usage).

      The Vacation Hours Available for Sale is supposed to drive the form allowing the employee to designate time for sell back to allow credit to apply. This form shouldn't be in the employee flow. it doesn't seem to be working.

      The Tobacco Usage should be driving the Critical Illness Rates in the site. I can't add the form into the Employee flow in Employee Data Screens as it isn't showing to allow selection.

      I don't know if these issues are the result of the server error message I initially received or another. I need resolution ASAP as this client is supposed to go into UAT tomorrow. They go live on Monday for their employees.

      thanks,
      Jackie
      Debbie Kulling

        Attachments

          Activity

          Hide
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

          CC : Satya

          Hi Jackie Sivigny ,

          Please find details below :
          #1 ) Concern : The Vacation Hours Available for Sale form shouldn't be in the employee flow. it doesn't seem to be working.
          Cause : For this form, EmployeedatascreenModuleMapping entry was missing due to server error on add form. We will update you on root cause why this table's identity was reset.
          Correction : We have reseeded the identity for above table and added missing row for this form. Now this form is visible in Employee data screen and can be added in workflow.

          #2) Concern : The Tobacco Usage - can't add the form into the Employee flow in Employee Data Screens as it isn't showing to allow selection.
          Cause : For this form, EmployeedatascreenModuleMapping entry was missing due to server error on add form. We will update you on root cause why this table's identity was reset.
          Correction : We have reseeded the identity for above table and added missing row for this form.

          Now this form is visible in Employee data screen and you can add in workflow.

          Thanks,
          Swapnil P.

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - CC : Satya Hi Jackie Sivigny , Please find details below : #1 ) Concern : The Vacation Hours Available for Sale form shouldn't be in the employee flow. it doesn't seem to be working. Cause : For this form, EmployeedatascreenModuleMapping entry was missing due to server error on add form. We will update you on root cause why this table's identity was reset. Correction : We have reseeded the identity for above table and added missing row for this form. Now this form is visible in Employee data screen and can be added in workflow. #2) Concern : The Tobacco Usage - can't add the form into the Employee flow in Employee Data Screens as it isn't showing to allow selection. Cause : For this form, EmployeedatascreenModuleMapping entry was missing due to server error on add form. We will update you on root cause why this table's identity was reset. Correction : We have reseeded the identity for above table and added missing row for this form. Now this form is visible in Employee data screen and you can add in workflow. Thanks, Swapnil P.
          Hide
          jackie.sivigny Jackie Sivigny (Inactive) added a comment -

          thanks so much Swapnil! Do we know the root cause of the server error?

          Show
          jackie.sivigny Jackie Sivigny (Inactive) added a comment - thanks so much Swapnil! Do we know the root cause of the server error?
          Hide
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

          CC : Satya
          HI Ashwin Wankhede ,

          Can you please check why Employeedatascreenmodulemapping identity on ATC database was reset on production after move?
          You can take help of Hrishikesh Bane.

          Thanks,
          Swapnil P.

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - CC : Satya HI Ashwin Wankhede , Can you please check why Employeedatascreenmodulemapping identity on ATC database was reset on production after move? You can take help of Hrishikesh Bane. Thanks, Swapnil P.
          Hide
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

          CC :Satya ,

          Hi Ashwin Wankhede ,

          As discussed, can you please check database copy after moving from one environment to another environment and whether you able to reproduce this ?

          Thanks,
          Swapnil P.

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - CC : Satya , Hi Ashwin Wankhede , As discussed, can you please check database copy after moving from one environment to another environment and whether you able to reproduce this ? Thanks, Swapnil P.
          Hide
          ashwin.wankhede Ashwin Wankhede (Inactive) added a comment - - edited

          Hi Jackie Sivigny,

          The Identity reset on tables was done during DATA load on ATC company on production.
          The reason for identity reset is updated by Jaideep Vinchurkar in Jira Ticket https://workterra.atlassian.net/browse/WT-12021 .

          CC: Satya, Swapnil Pandhare, Indraprakash Tiwari

          Thank you.

          Show
          ashwin.wankhede Ashwin Wankhede (Inactive) added a comment - - edited Hi Jackie Sivigny , The Identity reset on tables was done during DATA load on ATC company on production. The reason for identity reset is updated by Jaideep Vinchurkar in Jira Ticket https://workterra.atlassian.net/browse/WT-12021 . CC: Satya , Swapnil Pandhare , Indraprakash Tiwari Thank you.

            People

            Assignee:
            jackie.sivigny Jackie Sivigny (Inactive)
            Reporter:
            jackie.sivigny Jackie Sivigny (Inactive)
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            Watchers:
            3 Start watching this issue

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